We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“NOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
Review of Hotel Villa Roka

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Hotel Villa Roka
Ranked #76 of 95 Hotels in Bansko
Reviewed January 11, 2012

The worst holiday i ever had. We were robed during our stay there the hotel didn't want to take any respectability even after we asked for our money back for the in coming days the refused to give it to us! Dont make the same mistake we did and spent your money for poor poor poor idiotic stuff food and service. The worst experience you will ever have. Also the called cops on us because we demanded they fix our toilet. I'm telling you the are crazy! NEVER DARE TO GO THERE!

  • Stayed: December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank fridanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (41)
Traveler rating
Traveler type
Time of year
Language

9 - 15 of 41 reviews

Reviewed January 11, 2012

Very good hotel for the price. I stay for 3 nights in hotel villa roka. Good SPA facilities , very clean. One big LIKE for the hotel , and the nargile bar. Try some sushi in the japoneese bar.

  • Stayed: January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Vodicka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2012

Very good hotel... Nice food, perfect cofee... Clean rooms, and very pleasent staff... Nice place full with yung people... In the best part of bansko (center of the city)... I strongly recomand this hotel...!!! Hope to return :))... It's inposible to not like Villa Roka !!! Recomendet for yung people :)...

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Vodic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

We stayed there for 2 nights. The room was in the attic, we had to move the bed in order to get to the closet. We had to climb 14 stairs in order to get to our bed. BE AWARE..there is a chocolate machine, infested with insects. We filled our cups and there were tiny insects swimming around. We tried to find the manager but he was nowhere around. Even though we filled a complain report on the special complain sheet (with just 4 lines to describe the problem) nothing happened. We asked a room for 3 but there were towels and personal hygiene staff only for two. Nobody changed our sheet or cleaned the room, another person in our group found a dirty WC and the stuff of the hotel was not friendly at all. This hotel is a hoax and people should be very careful and avoid it at any cost.

  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Zahos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

Villa Roka started out as a nice "designer hotel", with friendly people and good spa facilities. Probably things were too good because the owner and the staff obviously stopped caring soon. The rooms have not been refreshed since the hotel opened years ago, the carpet in the lobby that used to be of a beautiful sand color is now grey and has spots all over it.

I have never stayed here during the ski-season, always preferring to visit Bansko out of season. The last time I went there was in August for the annual open-air jazz festival. Villa Roka is one of the sponsors and provides access tickets to the seated area. We had to ask them several times - we asked when making a reservation but never got an answer- if we could get such access cards but got them only after insisting at the front desk and after paying a deposit.

After our arrival in the afternoon we wanted to use the spa center but were told by the manager of the spa centre that it would only open after 16 hrs or if we would be there with a group of at least 4 persons. After asking again at reception they said they would open the spa after all. When we went back to our rooms to get ready for the swimming pool we discovered our room had no robes. These needed to be picked up from the spa center, after yet another deposit payment. The spa itself of course was hardly working, as sauna and turkish steam bath had only just been switched on. Jacuzzi was ice-cold and seemed dirty.

Back in the room, the bathroom would get all wet from the shower, and racks from the towels fell of the wall. They were never repaired but were rather put in front of the bathroom by the cleaning lady.

The worst part of our stay? The awful food in what once used to be a great restaurant. Some members of our group skipped the last dinner and in horror ran away to a near pizzeria. The salad kept reappearing on our plates, until on day 3 the tomatoes and cheese had turned into an unrecognizable mixture. When one of us got up late and the others wanted to bring a sandwich up to the room, the unfriendly staff informed them it was hotel policy not to allow this.

I am sorry to say that Villa Roka has turned from a great idea into a very real and sad example of faded glory.

  • Stayed: August 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
7  Thank joeribt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2011

The worst hotel i'ever stay in my life!!!!!!!!!!!!!!!!!!!!!!!
keep away from this dirty-bad behavior hotel /services
Dirty rooms -many of them without windows-bad and no food-no room service in 3 days of my staying-free wi-fi access become when we arrived at 2 euros by day-first time hotel/receptionist told me that two (2) tables at the lobby was RESERVE by some friends of them !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Stayed: March 2011, traveled with friends
3  Thank efinio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2011

The hotel was ok, clean enough and the staff was quite helpful. Though the beige carpet and the cheap decoration make it look less clean. The minimal concept was really nice as an idea but wasn't executed very well.
The breakfast was good ( it could be much better) and the spa really nice although the disadvantage was that in order to get there you had to pass in front of the main entrance wearing only a bath robe.
For 40 euros per night ( for the double luxury room ) it was wearth it. But don't give more than 50-60. The location is really good close to the square , the banks and many taverns and there is free transportation to the lifts every day.

  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ThessalonikiEleni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bansko hotels
1.1 mi away
Regnum Bansko Apart Hotel & SPA
0.3 mi away
Lucky Bansko Aparthotel SPA & Relax
1.1 mi away
Premier Luxury Mountain Resort, Bansko
Show Prices
Show Prices
Show Prices
0.4 mi away
Rahoff Hotel
Rahoff Hotel
#10 of 95 in Bansko
35 reviews
0.9 mi away
Kempinski Hotel Grand Arena
0.4 mi away
Hotel Martin
Hotel Martin
#50 of 134 in Bansko
21 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Villa Roka? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Villa Roka

Address: Glazne Str. 37 B, Bansko 2770, Bulgaria (Formerly MPM Villa Roka)
Phone Number:
Location: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Luxury Hotel in Bansko
#41 Spa Hotel in Bansko
Price Range: $66 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Villa Roka 4*
Number of rooms: 89
Official Description (provided by the hotel):
Villa Roka is one of the trendiest properties in Bansko, Bulgaria. The interior design is minimalistic and unique. The hotel is located in the city center, within walking distance of the old historical part of Bansko. The main lift station is about 2 minutes ride from the hotel on our free shuttle. Villa Roka features 89 units, restaurant and one of the biggest SPA Centers in Bansko. The rooms are comfortably furnished and offer a wide variety of accommodation options for families. The SPA Centre offers different treatments based on local herbs, combined with relaxing massages. The amenities in the centre include pool, sauna, Jacuzzi, steam bath, shock pool.Standing apart from the traditional restaurants in Bansko our restaurant offers a carefully balanced menu based on European and Italian cuisines. Breakfast is included in the room rate as well as use of SPA facilities, WIFI in the Lobby area. The reception is open 24 hours and provide addition services to our guests such as: rent a car, transfers, restaurants and night club bookings, tours , babysitting service and many more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity and TripOnline SA so you can book your Hotel Villa Roka reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Villa Roka Hotel Bansko
Roka Hotel Bansko

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing