I spend my holidays there on January.. The hotel was good as a 4 star hotel, the rooms was excellent, very very clean as my friend and I, checked every single corner xaxa. Still love the singing voice, I heard when I had a bath!! We booked 2 rooms, very comfortable both of them but if those 2 rooms supposed to be for 2 different couples, it would't be the best idea as they had common balcony without any separator. Although we were all together so it wasn't a big deal for us, moreover, made our communication easier. The dinner was fab, with variety of meat, vegetables, spaghetti and many other tasty delicacies. The breakfast was not the best, the bread, actually was from last night, as we understood. Oh and of course the Spa!! We hadn't many options,the only facilities was hamam & sauna and of course it wasnt THE EXPERIENCE. I expected more. To be honest, the spa wasn't clean. The ladies who worked there (in the spa) had nothing else to do, except gossip in bulgarian so we couldn't relax. This matter disincline me, not to try their therapies. Furthermore, the pool was cold. The spa-receptionist couldn't speak english. I'm not sure if she could understand. LACK OF COMMUNICATION. Although I'm wondering about the exchange, as they have a standard every-day, it's not up to the bank. Last but not least is the staff!! I haven't meet so rude people. The reception behaved like they don't want us there. Oh my God, I'll never forget the rude receptionist, the day we arrived, who made me want to return home! But the staff in the restaurant was better, enough. I'd like also to add that Ι distinguished the best waiter there, very polite and smily. So extraordinary...The check in & check out wasn't long. But we had to wait for anything else, in our orders for: slippers(5 leva :P), wine,whisky,water,more wine more water....so, in every order! Actually, in my last order for water they asked me to wait for 30 mins as they were busy. :O In our rooms we didn't find many informations for the hotel and the spa as the reception told us, and we couldn't ask for further informations as it was obvious that they didn't want to give them. So I'm totally diasspointed! I suggest the hotel for those who have strong nerves xaxa. If the staff was different and the spa more mmmm.. elegant it would be a good idea to visit it! I believe that, in hotels we pay the luxury of the staff. Smily faces, helpfull people...this is luxury. The chairs are not made from gold. This kind of people make me smile more, have more fun and of course pleasant memories.. Thanks God u made me so strict! xaxaxa bb friends
- Official Description (provided by the hotel):
- The four star LION Hotel Bansko starts December 2005 in one of the most beautiful and peaceful spots of the country - Bansko resort - the newest and most modern ski resort in Bulgaria. Hotel Lion offers a full range of services and amenities to provide you a memorable gateway experience. The hotel has 190 rooms in different room categories: single rooms, double rooms, studios and luxurious apartments, offering comfort and privacy for your stay. Each guest room features private bathroom with a bath-tub and hairdryer, satellite TV, mini bar and direct telephone ... more less
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