A superb property, up there with the best in the world, unsurprisingly part of the LHW alliance. We stayed two nights via a special offer and have done so on two previous occasions. The whole property radiates luxury in the public areas, although some of the decor in the lobby bar is questionable, but it's a matter of taste. The service in the restaurant during dinner, followed by drinks in the lobby bar was very good, similarly the following morning for breakfast. The hotel wasn't too busy as we were there just as the ski season was getting underway but before the Christmas rush. Food during both the buffet dinner and breakfast was excellent with a wide array of choices and quality ingredients.
My better half is a member of the GHA members club and due to this we were upgraded to a junior suite which was lovely and she even received a call offering her a free massage in the spa. A very nice and appreciated touch. Needless to say, she enjoyed the massage tremendously.
Our only criticism is that the ventilation in our room was noisy and the wall mounted system didn't seem to make any different, particularly to the temperature which was very hot during the nights. We ended up keeping the bedroom window slightly open, despite the cold temperatures outside. However, for the price paid, we can't complain and were treated splendily.
This is a destination hotel and reason enough to visit Bansko.
- Official Description (provided by the hotel):
- Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel. ... more less
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- Also Known As:
- Kempinski Hotel Bansko
- Kempinski Resort Grand Arena