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“Nice relax in off season”

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Kempinski Hotel Grand Arena
Ranked #2 of 95 Hotels in Bansko
Certificate of Excellence
Sofia, Bulgaria
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice relax in off season”
Reviewed October 25, 2013

I stayed there for three nights with my mother and my daughter.
The front desk are very professional.
The only one restaurant which worked was the Italian - fabulous food and service.
The room was with an amazing view - towards the lift and the mountain .
The thing which I didn`t like : the was no bidet in the bathroom. The lamps and the desk in the room was full of dust. The housekeeping did not replace the water glasses all the 4 days. The filters for the air conditioning was not clean , I am allergic to dust and I didn`t sleep well.
The complimentary water is 330ml not 500ml and there was no water on our arrival ( 3:00 pm ) .The third day nobody clean our room.
Although it is a very good, well furnished hotel with an amazing view, good staff and amazing italian cuisine !
I will recommend it to my friends.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank chantrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, October 27, 2013
Dear Madam/Sir,

Thank you very much for sharing your experience with us on Trip Advisor.
We always appreciate and welcome feedback that provides us with first hand information about our product and services on offer.
We are delighted to see that you have enjoyed our property, but most importantly that you experienced our delicious food and service within our authentic Italian Restaurant the only one within the entire region. We have also taken your notes when it comes to room services and therefore we will be able to exceed your expectations next time that you will stay with us.

Looking forward to welcoming you once again in the future,

Best regards,
Athanassios N. Manos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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834 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
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English first
Paralimni, Cyprus
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 13, 2013

For sure this is the best hotel in Bulgaria!we stayed there for 7 days in last Christmas !the service was excellent,the stuff very polite and the food was awesome!the spa was fantastic and we spend a lot of hours there!!the most important for me it was the VIP ski pass!you can go straight for ski,no waiting for the lift!!the best place to stay for your holidays!!

Stayed December 2012, traveled with family
Helpful?
1 Thank Stavm777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, October 16, 2013
Dear Madam/Sir,

Thank you for your positive comment posted recently on Trip Advisor.

It gives us grate pleasure to read that you have enjoyed your stay during the Festivity season last year with us. It is indeed a fairy tale time during this special period of time every year.

We are glad that you recommend us and we are already looking forward to have you again as our valuable guest.

Yours sincerely,
Athanassios N.Manos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stroud, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 2, 2013

My wife and I stayed here for 2 nights. We wished it had been longer. Great room with really comfortable bed. Only had the time for a couple of hours by the outdoor pool which was almost bath temperature. Spa looked fantastic. Staff really pleasant and helpful. Breakfast excellent. Would stay here again.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, October 3, 2013
Dear Sir,

Thank you for taking the time to share your feedback on Trip Advisor.
I am glad indeed to see that you enjoyed our convenient location and found all our services within the different hotel areas accommodating your needs and expectations during your recent stay with us.
I trust we will have the pleasure of welcoming you again any soon and provide you with the finest personalized service at its best.

Yours sincerely,

Athanassios N. Manos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 29, 2013

I stayed here with my boyfriend recently for a two night stay. Due to our choice of timing; in between seasons, the hotel and Bansko in general was very quiet. This however was not an issue, as we embraced the peace and tranquility, it was exactly what we needed. The decor of the hotel is beautiful and we couldn't help but imagine how perfect it would be for a skiing trip (which we are definitely considering this property for in the future). The spa was relaxing and fully exceeded our expectations. We didn't want to leave!

The breakfast was delicious and we were most definitely spoilt for choice. The restaurant staff were attentive, polite and courteous.

The only small downfall- We asked for restaurant recommendations at reception, and the only recommendation provided had dreadful reviews online which we always check. The receptionist was very short with us and not very much information was provided when i tried to probe her for additional information. We chose to ask local passers by who gave us a great recommendation for an alternative restaurant.

Overall we had a wonderful stay and will definitely highly recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, October 3, 2013
Dear Madam

Thank you very much indeed for posting your valuable comments on Trip Advisor. I am delighted to see that you have enjoyed your stay with us and found our product up to your satisfaction. Rest assured that I will personally share with the entire Team to inform - when it comes to Concierge services, reward and further motivate for their performance.

We are already looking forward to welcoming you back at our property in the near future.

Yours sincerely,
Athanassios N. Manos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2013

Lovely hotel! Good location - right next to the ski lift, a 15 minute walk to the centre, peaceful and quiet. Excellent service, very polite and helpful staff. Spacious rooms, great cuisine, pleasant spa area and a quality free internet connection.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, September 22, 2013
Dear Madam,

Thank you so much for this rewarding review you share within Trip Advisor. We strive daily to deliver our strong Brand promise over here in Bansko as well and such feedback as yours further support the efforts of our people to consistently provide international product standards and services. We trust that we will be given again the opportunity to offer you our services.

Kindest regards,
Athanassios N. Manos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2013

Best location in Bansko, right near the telegondola and with magnificient views of Mount Vihren, a true 5 star experience of services, excellent choice for breakfast in terms of variety and quality, wonderful spa center, great attention to details in the rooms. This is a true Leading Hotel of the World.

PS: I would like to thank the Reception Team for their help in finding and sending me by courier in Romania a luggage that was left behind. This was an occasion to truly test the professionalism and helpful attitude of the staff and they met it brilliantly. Thank you!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrei D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, September 21, 2013
Dear Sir,

We are thankful to your feedback as posted on Trip Advisor. It gives us grate pleasure to see that you have enjoyed your stay with us and your fine words of appreciation will be shared proudly within the entire Hotel team - and of course the Reception Team as well- which is dedicated to ensure the best of hospitality over here in Bansko the absolute Balkan Mountains destination.

We are looking forward to welcoming again in the future.

Yours sincerely,
Athanassios N. Manos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiev, Ukraine
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 8, 2013

We have been in Bansko just for a few days and it was the greatest pleasure to stay at Kempinski. Everything was absolutely awesome. Our room had spectacular view to the mountains that allowed us to start every day enjoying the sunrise. Room was spacious, clean enough and well-furnished. Under check in guests are given the welcome letter from Hotel's head. Also there is evening turn-down service and the opportunity to relax in bathroom listening to calm light music. At the first sight these are just a little inconspicuous things, but they make the guests feel the hotel's care.
Staff was really friendly and helpful. There was no issue they couldn't assist. The breakfast was very lavish and tasty. Exellent SPA services with complimentary using different saunas and steam baths, but it would be nice to have more varied body treatments.
Amazing hotel! Highly recomended to everyone who loves brilliant service!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ирина К
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, September 10, 2013
Dear Madam,

Thank you so much for this positive review recently posted in Trip Advisor. We are delighted to read and to share it with the entire team of Kempinski Grand Arena Bansko. We have also taken a note on your constructive recommendation. We are sure that will be able to offer you again in the future our hospitality. Looking forward to we remain with our

Warm regards,

Athanassios N. Manos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Grand Arena

Property: Kempinski Hotel Grand Arena
Address: Pirin Street 96, Bansko 2770, Bulgaria
Phone Number:
Location: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Bansko
#1 Top resorts Hotel in Bansko
#1 Luxury Hotel in Bansko
#1 Romantic Hotel in Bansko
#2 Spa Hotel in Bansko
#2 Ski-In / Ski-Out Hotel in Bansko
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Hotel Grand Arena 5*
Number of rooms: 157
Official Description (provided by the hotel):
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel. ... more   less 
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Also Known As:
Kempinski Hotel Bansko
Kempinski Resort Grand Arena

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