I stayed there for three nights with my mother and my daughter.
The front desk are very professional.
The only one restaurant which worked was the Italian - fabulous food and service.
The room was with an amazing view - towards the lift and the mountain .
The thing which I didn`t like : the was no bidet in the bathroom. The lamps and the desk in the room was full of dust. The housekeeping did not replace the water glasses all the 4 days. The filters for the air conditioning was not clean , I am allergic to dust and I didn`t sleep well.
The complimentary water is 330ml not 500ml and there was no water on our arrival ( 3:00 pm ) .The third day nobody clean our room.
Although it is a very good, well furnished hotel with an amazing view, good staff and amazing italian cuisine !
I will recommend it to my friends.
- Official Description (provided by the hotel):
- Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel. ... more less
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- Also Known As:
- Kempinski Hotel Bansko
- Kempinski Resort Grand Arena