The hotel has the best location with the gondola in front. Staff was very helpful, thanks to Stoyan at the reception and Ani at the guest services. Our mattress was very bad, we complained about it to Stoyan, they changed it immediately. Bathroom was clean and new. The hotel has a great spa. If you buy a classical massage of 60 min. they upgrade it to 90 min. massage to hotel guests. Masseuses Angi and Rusalka were real professionals.
- Official Description (provided by the hotel):
- Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel. ... more less
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- Also Known As:
- Kempinski Hotel Bansko
- Kempinski Resort Grand Arena