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“Great Hotel, Appalling Food in Main Retaurant”

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Kempinski Hotel Grand Arena
Ranked #2 of 95 Hotels in Bansko
Certificate of Excellence
Llandudno, United Kingdom
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Hotel, Appalling Food in Main Retaurant”
Reviewed January 24, 2013

Fantastic hotel with superb location and excellent service from pleasant staff and a great swimming pool complex. Great housekeeping. Do not eat in the Galleria Restaurant in the evening where the food is indescribably bad and would disgrace a motorway service centre.
Stay here - but eat out!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Skidaddy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, February 3, 2013
Dear Madam/ Sir,

Thank you for posting your comment on Trip Advisor.
We were very happy to read your review, and glad indeed that our services and facilities could exceed your expectations. This is the best reward for our staff that will be provided with your very much appreciated feedback. As regards your comments regarding our Food quality at our Main Restaurant we have taken the note. Kindly note that apart the Main Restaurant where we organize every evening a different Theme Cuisine Buffet, we have as well a la carte Restaurant options for Italian and Japanese food prepared exclusively by Italian and Asian Chefs in front of our valuable guests.

We are looking forward to welcoming you again soon.

Yours sincerely,

A. Manos
/General Manager/
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843 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Dutch first
  • English first
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  • German first
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  • Hebrew first
  • Italian first
  • Japanese first
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English first
stoke on trent
Level 4 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 23, 2013

Probably the best hotel I've ever stayed in. It has spoiled me for all other skiing hotels now as it is a very hard act to follow. Our first visit was a 'half board' one week skiing trip and we enjoyed it so much we were back the next year. The value is excellent considering the rooms, food, location and atmosphere. It is worth the extra to enjoy this bit of opulence. Breakfast has everything you could ever need with an extensive range of options. A spacious dining room and buffet means that waiting never occurs. A beautiful groung floor bar, reception and lounge area has a very special feel to it. Lounges on other floors make the whole experience very relaxing and the rooms are faultless in their size and fittings. The spa facilities are wonderful, clean and glistening marble everywhere with gold fittings. Dinner was good but after a few days became much the same. Our second visit was B&B and this was the better option as we could explore the town and take advantage of the range of restaurants that are plentiful and cheap. Drinks in the hotel are more what you would expect in a capital city pricewise and the restaurant wine was also overpriced. Location wise the ski in and out is the best in town and there is also the privelege of the queue jumping that your hotel pass allows at the gondola. I hope to return here for another visit. Couldn't really imagine staying anywhere else.

Room Tip: Ask for a room overlooking the ski road at the back of the hotel for a quieter stay with great views...
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  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank spg123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, February 3, 2013
Dear Madam/ Sir,

Thank you for sharing your post. There is no bigger motivator than the comments of our guests and yours definitely support the efforts of the entire team of Kempinski Grand Arena Bansko. I'm delighted indeed to read that we've ensured an enjoyable stay and hope to host you again in the near future.

Best Regards,

A. Manos
/General Manager/
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San Jose, Costa Rica
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 17, 2013 via mobile

We were in Kempinski Gran Arena and our experience was fantastic. The room, amenities and personal are excellent even thought the prices are affordable. The Japanese restaurant are so cool. My wife and my little daughter received especial attention. The Spa is other highlight.

Stayed January 2013, traveled with family
Helpful?
2 Thank jclemus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, February 3, 2013
Dear Madam/ Sir,

Thank you for sharing your experience with us here in Bansko. There is no bigger reward for the entire team of the Hotel than the comments of our guests and yours definitely support the efforts of our people. I'm delighted indeed to read that we've ensured an enjoyable stay and hope to host you again in the near future.

Best regards,

A. Manos
/General Manager/
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 16, 2013 via mobile

I stayed in the hote from the 6th till 11th of January 2013. The location was perfect just near the elevators to the ski area. Service by the team was outstanding . Food was good and there is a great restorant in front of the hotel . Victoria rest.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amir_K293984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, February 3, 2013
Dear Madam/Sir,

I would like to thank you for your positive review which will be communicated accordingly with the Kempinski Bansko team. I am looking forward to welcoming once again here in Bansko for your next Kempinski experience.

Best Regards,

A. Manos
/General Manager/
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Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 15, 2013

Not bad at all , decent level of customer service ( rare in Bansko), clean and well kept rooms and common areas, and I swear I actually saw some of the staff smile, again , a rarity here.Spa could do with a refurb, but all in all , great place, great stay, and recommended :o)

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank accidentallytouristy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, February 3, 2013
Dear Madam. Sir,

I appreciate indeed your comment posted on Trip Advisor. I would like to assure you that our people strive daily to deliver our Brand promise ensuring international standards in this part of the world Bansko the new winter capital of Balkans. I trust to host you again here with us at Kempinski Grand Arena Bansko.

Yours sincerely,

A. Manos
/General Manager/
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
Level 6 Contributor
184 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed January 13, 2013

We stayed at Kempinski Hotel in December, we booked the rooms with mountain view. From the first moment of our stay, everything was excellent, especially the staff. Room was very large,with a great view; bathroom spotlessly clean with all toiletries.
Very good breakfast, with fine choice of food, the only thing that we missed during the breakfast was some cakes.
The pool and the spa maybe a bit small, but the good thing is that every steam bath is free of charge, so you can enjoy there as much as you want.
The staff was very kind, helpful and friendly; every our wish was realized in a moment.
The lobby bar with its fireplace and cocktails was amazing.
The pillows and mattress were exceptional - good sleeping!
I would really recommend this hotel to everyone, especially to couples!

Room Tip: Always choose a room with a mountain view - it is spectacular!
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank edobosarevic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, February 3, 2013
Dear Madam/ Sir,

I would like to sincerely thank you for posting your review, sharing your experience at Kempinski Grand Arena Bansko. We are delighted to find out that you found our Hotel and all services within excellent. We trust that we will be able to offer you again soon our Hospitality here in Bansko.

Best regards,

A. Manos
/General Manager/
Report response as inappropriate
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London, United Kingdom
Level 6 Contributor
154 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed January 8, 2013

This hotel is by far the best hotel in Bansko. Everything is Kempinski style. The service,the food,the people. The rooms are really,really big and very well decorated. The hotel is located just of the Gondola lift and you can hit the slopes very fast. The spa and the pool are a bit small for my taste but nothing really to complain. The views from the rooms are fantastic. The breakfast is rich with plenty of choices.The lobby is fantastic for mountain hotel, plenty of stones and wood to make you feel welcomed :). I cant really say anything negative about this hotel.
Fantastic hotel and I can highly recommend it.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Barabbas_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, January 12, 2013
Dear Madam/ Sir,

Thank you for sharing your post. There is no bigger motivator than the comments of our guests and yours definitely support the efforts of the entire team of Kempinski Grand Arena Bansko. I'm delighted to read that we've ensured an enjoyable stay and hope to host you again.

Best Regards,

A.Manos
/General Manager/
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Grand Arena

Property: Kempinski Hotel Grand Arena
Address: Pirin Street 96, Bansko 2770, Bulgaria
Phone Number:
Location: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Bansko
#1 Luxury Hotel in Bansko
#1 Romantic Hotel in Bansko
#1 Family Hotel in Bansko
#2 Ski-In / Ski-Out Hotel in Bansko
#2 Spa Hotel in Bansko
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Hotel Grand Arena 5*
Number of rooms: 157
Official Description (provided by the hotel):
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel. ... more   less 
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Also Known As:
Kempinski Hotel Bansko
Kempinski Resort Grand Arena

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