The Green life Hotel is located at the very end of Bansko, about 1 km distance from the ski center. Regarding its position, it takes someone about 20 minutes to reach the city center. The road, however beautiful during daytime , it's(unbelievable) not illuminated and can cause some pretty horror walks during the night (after 6.00 PM). A cab will charge you about 5 EUR for the road.
The rooms were basic for this kind of resort. Our room (D10) was smaller than any other rooms, and although it was situated at the 1st floor, it didn't have a balcony. The TV was very old, and the bath was very small ( about 2 square metres ). Also, the central heating was turned off, and we had to heat the room using an electric heater which was not up to the task, despite the (relative) hot temperatures outside (5-8 degrees in Jan), and the room was somehow cold. Another disturbing fact was the lack of electrical outlets in the bathroom. There was a separate hair dryer available, but no outlet for it in the bath. There was however an outlet in the room, but it was in vain, because there was no mirror. So do not try to dry your hair in that room.
About the food, we had breakfast and dinner there, for 5 days and there were some bright and some not so bright spots. The cold food (salads, fruits, dairy, etc) was very tasty, especially the cheese and the tomatoes. The hot food was sometimes good and tasty, sometimes horrible. There were also some kid's dishes available, but, if you're looking for average healthy food, it is a no-go.
The Spa was very nice and I enjoyed my regular after-ski sauna and swimming. The water in the pool could use some more degrees, but that's not a deal breaker. There were 3 types of sauna available, and some other tricky stuff. The gym, on the other hand, was not usable. It only had about 10 square metres, and only one dumbbell. So, don't travel there thinking that you will be using the gym.
Above all this, was the New Year's Eve dinner. It was a disaster. We were informed on the 30th December that we (20 people) will be located on the main room, were is the lobby situated. But on the 31th December, at 8:00 PM, we were told that we will stay at the first floor, because of a late group who booked only the dinner, and they took our place in the lounge. When I asked for our table on the first floor, the staff was not able to track my room, but, when I told them I'm from Romania, they told me that my place was at the so-called "Romanian's Table". Talk about racism. After we made a scene regarding our table (we wanted to stay in the lobby, as promised) they "did everything they could" and arranged two tables for us right in front of the reception, at around 9:30 PM. After this, they offered their excuses and a bottle of whiskey. However, the night was far from over. The food was always late, and while the other tables were serving the 3rd dish, we were receiving our first. But everything was cold, and at about 11 45 PM, 15 minutes until 2014, we had only a salad and a bad champagne. I called the restaurant manager, requesting my money back, but, apparently, "there is nothing I can do". I even called the hotel manager, and he was very angry, and, let's say, not very polite. To add up, we only had 1 Coke, 1 glass of Wine and 1 glass of cheap Champagne included in the not-so-cheap-75 EUR dinner. All in all, the dinner was a disaster to say the least.
The staff was not trained to recognize our wishes, they(with a few exceptions) were not very polite and they don't speak English. They also allowed expensive cars to park right in the front of the hotel, were the cabs are supposed to leave the customers, blocking the access with skis and not allowing the cars parked on the parking spots to move.
In conclusion, I will give this hotel 1*, especially because of the disastrous New Year's Eve dinner. If not for that dinner, I would rate it 3*. Regardless, I will never set foot in this hotel again, and I will recommend against it every time someone asks.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Agoda, Priceline and Travelocity so you can book your Green Life Ski & Spa Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.