On our first day we had to queue for an hour and a half for the gondola! The rest of the week we turned up there at 8.15 (it opens at 8.30) and still had to queue for half an hour, ski schools are given priority (there were hundreds of them) which i found really annoying as i had paid the same money for the use of the gondola as them! The runs are lovely, well groomed. The blue run all the way from the top down to the Sport Hotel was very picturesque and excellent for beginners but very busy when we went at half term, would not pick that week again. The locals are very rude and do not know what customer service is!! All in all we had a fantastic week at Bansko and would definately return there next year.