We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Bansko
Nearby Hotels
Reviews (16)
Filter reviews
16 results
Traveler rating
3
2
0
4
7
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
3
2
0
4
7
See what travelers are saying:
Selected filters
Filter
Updating list...
4 - 9 of 16 reviews
Reviewed January 9, 2020

Me and my husband booked the hotel for a night after the New Year's Eve. From the photos on the web-site we thought we are going to a luxury hotel, 4 stars. Well...that was not the case. The location is relatively close to the center and if you like walking, you should be able to get there very quickly. I would also like to mention the stuff, they are very nice and polite. The receptionist and the rest of the stuff we met were very nice. We were given a room on the 6th floor, I think it is the last floor. The balcony was with an amazing view to the mountains. So these are the only positive things I could say about the hotel and our stay altogether. That is about it. When you enter the hotel, you get the feeling of an old fashion, not well- maintained hotel, with an old reception and a tiny lift. I did not get the cozy feeling, even though they have a fire- place in the lobby. After we got our key (a very old-fashioned key), we headed to the lift. It is tiny and veeeeeery slow. You wait for the elevator for at least 5 minutes. It does not get to the last floor, you need to climb the stairs for a floor, which was fine for us, without lots of bags and kids, but some may find it uncomfortable. So we got to the door of our room and the door handle was broken. The door of the room next door had a sign from a kick or something looking like it, a sign of something that happened there. :) So, with a broken door handle and a very old- fashioned key, we instantly thought that is not a good sign. The walls in the hallways were also dirty and had different marks on them. Then we entered the room. For the price we paid and for claiming to be a 4- star hotel, the room was tiiiiiny.No minibar! The TV has 1 or maybe 2 BG working channels, very hard to be found. This I can take, but not how dirty everything was!!!!!!!!!!!! It was obvious that the sheets on the bed were changed, HOWEVER, I had to clean lots of hairs from them. Small, large ones, it was disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have no reason to lie, I would appreciate an honest review like this one, so that is why I am writing it. I somehow cleaned the hairs and looked around, the floors were quite dirty and the whole feeling was just being in a dirty place and wanting the leave as soon as possible. Then I moved to the bathroom. Disgusting!!!!!!!!!!!!!! The toilet seat was cleaned only on the top, but when I lifted it, I wanted to just go! It was so nasty and dirty, I think they are just not bothered lifting it when cleaning. I wanted to flash the toilet and what a surprise, it did not work at all!!!!!!!!!!! So as we had no choice, we decided to let the stuff know about all of these things and just go out for a walk. On our way out, in front of our room, we met some workmen and I told them, because we could not even close the door, because of the broken handle. So we did and they entered, promising to fix the handle and the toilet. We proceeded to the reception and told them as well. Again the receptionist was a very polite man, who apologized, explaining that other people left before us, not reporting a problem and since the room was cleaned fast, so we can take it, they were not aware of any issues. I do appreciate the apology, however, I cannot take the dirty room, which is why we will never visit the hotel again. So after we returned. the door handle was fixed to the extend that it will not fall, but nothing permanent. The toilet was working, but stuck in a weird position so it can work, so I would say not a fix at all. Moving on to the shower, if you are a tall person and you are given the rooms on the top floor, I really do not see a way for you taking a good shower, without bending if you wish to wash your hair, It is very unconformable. That is something that you can somehow manage, but then comes the problem with the clogged gutter. After 5 minutes into taking a shower, it is absolutely blocked and your feet are under water till your ankles. Then you worry you flooding the whole floor. I read about this issue in the hotel in some other reviews as well. So that is all about the room, awful, never again. The balcony and the view were the best and the only nice thing. The SPA is awful as well. It is very hard to find, since some funny pieces of paper lead the way and you walk in your robe like a lost child, not knowing where to go. When you eventually find it, you pass though the so called "fitness" , it is a funny place with a few gym machines or whatever, but it is really nothing like a gym. By the way, also all of the pool tables or other game machines are out of order in the middle of the winter season, when the hotel is full. So you go to the SPA and after seeing the photos you expect a lot, but the disappointment is a fact. The whole place looks like an old public bathroom, with high and empty walls, from where drops are hitting your head from the humidity. The pool is cold. The jacuzzi is a decent size, but again, I felt drops on my face and head from the walls and roofs all the time. The sun beds were the cheap, plastic ones that are very uncomfortable. And as a whole it did not look like a 4 star SPA place. It was awful, the whole experience was disgusting and felt like a hostel or a motel that saw God knows what beyond its walls.
We only had breakfast and it was ok, however, not sure whether it was the food or something else, but I had a stomach ache the whole day afterwords, when I rarely have such problems. I was so sick at some point during the day, I had to lay down and I was having hot flushes and moments of being extremely cold. I had never before felt such a thing after eating, so I believe it was the food. So, I WOULD NOT RECOMMEND THE HOTEL TO ANYBODY! For these prices, I am sure amazing hotels can be found in Bansko! So I would advise, don't trust photos, but people's experience!

Room tip: Good views; dirty rooms; awful SPA
Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Footprints65867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2020

We paid two months in advance because it seemed to be a nice hotel for our family. But when we got there, after 8 hours of driving, the young lady, that pretended to be the manager, said to us " we don't have any rooms available but this two" And of course the only two rooms available were not the ones we paid for.
There was no toilet paper in one room, no towels in the other room. The couch was broken in one room. On the floor it was greas and the bathroom was very dirty.
So I don't recomend this place to no one.

Date of stay: January 2020
Trip type: Traveled with family
Thank 99,999,876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2020

We spent a weekend with my husband and 2 children. The apartment was warm, the food was very delicious and the SPA area was good as well. There is a wonderful children's playing room in the hotel. My 2 years old child wanted to stay there the whole day. :)

Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
Thank SonyaLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2019

The hotel is with one word: TERRIBLE! The rooms are very bad. The hotel location is 1km from the new center and 1 km from old center. Never visit this hotel again!! Rooms are really small, no TV, no wi-fi....

Date of stay: December 2019
Trip type: Traveled with friends
2  Thank blag0id
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Google Translation

Date of stay: February 2020
Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews