We stayed 3 days before Christmas booking the hotel because of the good comments we read at tripadvisor booking.com.The rooms were large and comfortable,the hotel was 5 minutes by car to gondola lifts.We were satisfied with the staff,friendly and happy,totally disappointed with the small lobby,contained only 5 tables and the spa area.Breakfast contained fresh bread, bad coffee,variety of cheese and ham ,not fresh sweets.The woods for the fireplace had to be paid.We do not think that the hotel is as good as kempinski ,premier,and katarino which are the best spa hotels at bansko with very good services.It must not be at the fist place of bansko hotels.
- Official Description (provided by the hotel):
- Hotel Pirin River Ski and Spa is TripAdvisor’s Travellers’ Choice 2015 Winner in three categories - Best Service – number one hotel in Bulgaria, Family (number one hotel in Bansko, number two hotel in Bulgaria) and Bargain (number two hotel in Bansko, number three hotel in Bulgaria). Many wonder – WHY ARE WE THE BEST? Actually, the answer is very simple – we care about our guests and we love what we do. That is why all of us at Pirin River Ski & Spa always do our best to make sure that our guests will have fabulous, fun and carefree holidays. We think that our guests are the ones that can best describe our property. This is what they say.... “…We spent 9 days and every day was special…” “…Amazing service! The front desk was very nice, patient and helpful...” “…If star ratings were awarded on service alone then this hotel would be a 5*…” “…All staff speak English amongst many other languages…” “…On arrival, we were immediately impressed with the hotel and apartment. Both were 'high spec', spotless and modern, yet retaining the traditional Bulgarian style for authenticity…” “…We were pleasantly surprised by the gorgeous room we had with a balcony and a view of the mountains. The living / kitchen area is spotlessly clean with a comfy corner couch, a fireplace, dining table, tv and all utensils and cooking facilities you could need. The bed was comfy and there was plenty of storage and a safe. The bathroom again was spotlessly clean…” “…TV stations with dozens of channels worldwide, Internet connection (WiFi) that was awesome and fast…” “…The Spa is really well looked after, 2 saunas, a turkish bath, a nice size pool and a jacuzzi is what you would expect to find at a 5 star hotel...” “…The pool is nice and both our girls loved it. It was always clean, warm enough (in most of the days it had 31-32 degrees C…” “…Massage and treatments were lovely and very good value!...” “…The food.. I have never eaten better food for that money! brilliant!...” “…The breakfasts were really fantastic! A really substantial variety of food to eat. The fresh fruit salads were really good. The eggs and bacon and chocolate pancakes were really great too….” “…Lots of variety with meals and plenty of fruit and vegetables. We were a varied bunch but there was plenty of choice for us all. We've always gone self-catering before but we will certainly be back half board again in this hotel…” “…The hotel has a cozy bar serving amazing hot chocolate and other drinks - the 2 Lev (65p?) bottles of local beer are awesome…” “…The bar man was really lovely too, very friendly and made terrific cocktails…” “…One of the real selling points for this hotel is that you can get your lift pass and equipment at the hotel! If the equipment you want is not available at the hotel then they will arrange it for you with other shops in the town, they were really accommodating to us…” “…There is a shuttle bus from the hotel to the gondola, and we never waited more than 5 minutes for the driver to appear. Perfect with the kids. I didn't have to carry 2 sets of skis far at all!...” “…The hotel organised our transfers to and from Sofia and the drivers were friendly and punctual, and the cars very comfortable…” “…An advantage for us was also the parking…” “…Situated half way between the gondola and the old town it is in a perfect location…” “…I liked the location as it was very quiet, not on a main road or next to any night clubs - however a very short walk to those!...” “…Everything was so easy . We didn't leave the hotel except to ski…” “…You really get there, for a reasonable price, significant utility, quality, simplicity... and a warm atmosphere…” What should we say? Fantastic description! A big THANK YOU to all of you for your kind words! You all are the reason why we love what we do… and an inspiration for us to continue improving… You have not been in Pirin River Ski & Spa yet? Well, maybe it is time for you to visit and write your own story about Pirin River Ski & Spa...right here on TripAdvisor... ... more less
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