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“a wonderful experience” 5 of 5 bubbles
Review of Premier Luxury Mountain Resort, Bansko

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Premier Luxury Mountain Resort, Bansko
Ranked #3 of 96 Hotels in Bansko
Certificate of Excellence
Skopje, Republic of Macedonia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“a wonderful experience”
5 of 5 bubbles Reviewed February 8, 2013

Great staff, very clean hotel and wonderful food. Since the check in everything went smoothly, just how it suppose to be when you are on a vacation. We enjoyed a day in the spa and around the swimming pool, had the most delicious meal in the main restaurant.. simply, a wonderful experience. I warmly recommend it!

  • Stayed January 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Denny I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 19, 2013
Dear Madam / Sir

We would like to thank you for staying with us and for sharing your review. We are more than glad to read that your vacation at Premier was as good as you describe it and that you are satisfied with our facilities, our service and our restaurants.

It will be a great pleasure to see you at Premier Luxury Mountain Resort again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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831 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Russian first
  • Serbian first
  • Spanish first
  • Turkish first
  • Any
English first
limassol,cyprus
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 6, 2013

This is a great mountain resort with a great luxurious amenities. The staff in general is very friendly. Stefan at the reception who is constantly being bombarded with questions and queries is always happy to assist with a big smile. The concierge as well, very helpful and friendly. I asked for an adaptor and although the reception did not have any, concierge lady was kind enough to note my room and finally bring me one 15 minutes later from my request. (They could just say that there was no stock and do nothing). Spa area is well equipped and masseurs are great. The only comment in respect of the spa is that hey did not ask the guests to complete a health questionnaire. In respect of the room, we stayed in a premium room, which was great,spacious, equipped with branded bath soaps and coffee machine. Amvrosia restaurant serves food with good quality and value for money. Breakfast is rich (please change the cheese) and there is a lot of variety. In general a hotel in the premier league of Bansko region which makes its guests feel premier and special.

Room Tip: If u like to pamper yourself then stay in a premium type of room. 514 was great
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chris4257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 19, 2013
Dear Sir

Thank you for choosing Premier Luxury Mountain Resort for your stay in Bansko and for taking the time to write this constructive and thoughtful review. It is a great pleasure for us to see that you enjoyed your holidays with us and that you liked our facilities and our services. Please be sure that your comments have been passed onto the F&B department.

We are looking forward to welcome you again at Premier Luxury Mountain Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pristina, Kosovo
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed February 5, 2013

I have expected the hotel to be much better, but I was disappointed as soon as I entered the room. The furniture in the room is very old, there was nothing as it was looking in the picture, windows in the room were old so couldnt close them properly and all the cold from outside was getting in from the windows. The bathroom was very tiny, and the worst shower ever, when you took a shower it was painfull actually as there was a high pressure but the shower head wasnt the right one I suppose, so we had to completely remove the shower head and use only the extension in order to get a shower. The room was not clean, especially when it was sunny you could see all the dust flying around the room, the furniture and the floor were always dusty.
The spa area was not bad, but there were only few lying beds in the pool and so many people in the hotel, even the pool was too small considering the amount of people in the hotel.
Breakfast was nothing special, it was too busy and loud in the restaurant, it was looking like people rushing to get their meal, didnt look elegant at all.
It was very noisy as well, you could hear people talking in the other room, and in the morning even if you wanted to sleep more it wasn't possible because you could hear people walking in the corridor, other people talking in next rooms.
There was one good thing about this hotel and thats hotel staff, great staff, very helpful and with smiley faces.
I have stayed in Bansko last year in a 4 star hotel, paid only 30% of what i paid here and it was way better than this.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Flutra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 13, 2013
Dear Ms Flutra,

Thank you for your comments, we have sent you a personal e-mail to address the issues you had during the stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south wales
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

well, where do i start!......we have just experienced our best holiday to date. On arrival we were met by friendly reception staff and were then provided with an excellent supper that was waiting for us when we arrived in our room. The hotel is absolutely beautiful and the staff just couldn't do enough for us and our children. The hotel shuttle bus is great and drops you off very close to the ski hire centre and the gondola station. The restaurant and its staff were wonderful...food was always good (we're fussy!!!!).....Our room(executive suite) was beautiful and the beds and towels were changed daily!!.....the health centre was a bonus that we didn't quite expect!!...you must use the hot-tub daily after a session in the slopes.......we would recommend this hotel and resort to families and couples alike....please guys, try it,,,,,,you really will not be disappointed!!....we loved it and will definately be back next year!!!.......thankyou to alll the staff that made our time in Bansko magical x

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank yummymummySouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 15, 2013
Dear Madam / Sir

We would like to thank you for choosing Premier Luxury Mountain Resort for your holidays in Bansko and for sharing your review. Comments and feedback like this are the best reward for all of us here at Premier and it is the satisfaction for each and every guest that makes work even harder to make the stay perfect for our customers. We read your review with great joy seeing that you are so pleased with our hotel, our services and the spa facilities.

We really cannot wait to see you at Premier Luxury Mountain Resort again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 3, 2013

Just got back from a fantastic week away in Bansko and thoroughly enjoyed the experience that we had at the Resort.

We travelled as a group of 6 (3 couples) on our fist ski holiday and first time to Bulgaria, we were all very warmly welcomed and looked after to a very high standard. After a long day on the slopes the Spa was a great relief, especially the outdoor Jacuzzi!

The restaurant staff were very friendly and even without prompting they were very quick in congratulating me and my fiancée in our engagement and generously gifted us with a bottle of sparkling wine. Can’t thank them enough.

As mentioned by a lot of other reviews the resort is very clean and tidy with our standard room being perfect for a messy couple that live easily out of suitcases rather than using the very spacious and convenient wardrobes and cupboards.

A top tip I do have is go to the local supermarket, which is 8 mins walk, to grab a couple of bottles of beer or wine because it is soooo cheap!!! In comparison to the prices on resort. The shop owner does look like Bradley Wiggins's brother.

Room Tip: To avoid any barking noises that are mentioned in other reviews you are best to be staying at the re...
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vinny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 15, 2013
Dear Sir

The fact that you chose our hotel to spend your Birthday with us is a great honor and we would like to thank you for giving us the chance to welcome at our hotel. We are delighted to read your positive feedback and see that you enjoyed your stay at Premier Luxury Mountain Resort and that your holiday was as good as you described it. We would like once again to congratulate you and your fiancee and wish you all the best for the future.

It will be a great pleasure for us to have you all back at Premier Luxury Mountain Resort soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 31, 2013

This hotel is fantastic well deserves its five stars. Staff fantastic. Room cleaned to a high standard every day. Public areas very clean and tidy. Ski bus to the Gondola ran regularly. Meals very nice with a good choice every day for breakfast and evening meal. Bar area very nice. Close enough to the Gondola and town but not right in the centre of it. Quiet and peaceful. We will return to this hotel

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 14, 2013
Dear Madam / Sir

We would like to thank you for choosing Premier Luxury Mountain Resort for your holidays in Bansko. Reading your constructive review makes us feel really glad because every guest that leaves our hotel with a smile gives us more strength to continue our efforts to provide high quality accommodation services. We are more than glad to see that you are satisfied with our F&B department and that you found the complimentary shuttle service to the lifts convenient.

It will be a pleasure to have back here at Premier Luxury Mountain Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 31, 2013

My boyfriend and I stayed here last week and I cannot recommend it enough. I rarely write reviews but this hotel is amazing, from the food to the staff to the spa! You will not be disappointed!

The staff went out of their way to help with a request I had and were always very friendly and polite. They can never do enough for you!!

Location wise - the hotel is perfect! Literally a 2 min drive to the gondola in the hotel shuttle or a 10 min walk!

The hotel restaurant was brilliant! The food was second to none, and the staff attended to your needs without even having to ask!!

The bedroom size was very large with an lovely view of the mountains. The rooms were cleaned daily.

I can honestly say this is one of the nicest hotels I have stayed in! Thanks Geri for a fantastic stay!!!

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LUC-ADAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 13, 2013
Dear Madam / Sir

Thank you for staying at Premier Luxury Mountain Resort and for sharing your experience on TripAdvisor. There is no better reward for our efforts than your positive comments. It is a great pleasure to read that you enjoyed your holidays with us and that you are satisfied with our restaurants and our service.

We are looking forward to welcome you at Premier Luxury Mountain Resort again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Luxury Mountain Resort, Bansko

Property: Premier Luxury Mountain Resort, Bansko
Address: Karamanitza Str. 11 | Gramadeto area, Bansko 2770, Bulgaria
Location: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Bansko
#2 Romantic Hotel in Bansko
#3 Spa Hotel in Bansko
#3 Family Hotel in Bansko
Price Range (Based on Average Rates): $
Hotel Class:5 star — Premier Luxury Mountain Resort, Bansko 5*
Number of rooms: 113
Official Description (provided by the hotel):
Premier Luxury Mountain Resort is a 5* Hotel situated on the foothills of Mountain Pirin, in Bansko, the best Ski Resort in Bulgaria. Featuring outstanding views of Pirin & offering luxurious accommodation, gourmet dining, superior Spa & wellness facilities & top class services in a peaceful environment, Premier Luxury Mountain Resort is the place for you. Premier has been voted as "Best Ski Hotel in Bulgaria 2016" in World Ski Awards, proving that it is the ultimate ski lodge in Bulgaria that can make your holidays unforgettable. Whether you wish to have an active time in nature, relax, enjoy special spa treatments & spend quality time with your family & loved ones, we will be glad to accommodate you in our luxurious rooms & suites & offer our excellent services & exquisite restaurant menus. The Hotel is located within walking distance from the gondola ski lift station & Bansko's historic center & it offers complimentary shuttle service to the ski center throughout the winter season. All rooms offer Free WI-FI & free secure Parking is also provided. ... more   less 
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Also Known As:
Premier Luxury Mountain Resort, Bansko Hotel Bansko

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