My partner and I stayed at Snowflake Chalet from Sat 24th Feb to 3rd March and we honestly had one of the best holidays that we've had.
This was the second time that I had stayed in a catered chalet and my partner's first time. It did not disappoint. Rachael and Josh could not have been more attentive and welcoming. The food was absolutely beautiful and plentiful - Josh's chicken and leek pie was to die for! The wine and beer was free flowing for the duration of the meal and topped up towards the end of the meal. There was also a fridge stuffed with beer and shelves full of spirits (with an honesty box to contribute towards at the end of your stay).
Rachael recommended the hot springs in the adjacent town which she drove us to and even ordered our drinks whilst we dove straight into the pool. It was a place that we would never find on our own and it truly made our stay magical. She organised massages for the other guests and organised me and my partner to go snowmobiling through Bansko Outdoor Activities (highly recommended!!)
A truly stunning chalet - a stunning resort and even more beautiful hosts. Thank you for making our stay so special. See you next year Rachael and Josh! xx
I was given the responsibility to find and book a cater chalet for not only my family but that of my brother and sister and grandparents with our ages ranging from 76 down to 7 hence not an easy task!! From the moment I made contact with Rachel the whole process was made very simple, clearly there were a lot of questions from various people however on each occasion I made contact Rachel was quick to reply and very very helpful.
Upon our arrival at the chalet in the early hours of the morning both Rachel and Josh were quick to help us bed down the children providing an extra bed in one of the rooms so the young cousins could sleep together. Every member of the party was very very impressed with the level of accommodation, the cleanliness, the modern but homely feel it provided and it certainly ticked all the boxes for our needs. Having an en suite with every room was also a massive plus and there was always plenty of hot water which was lovely.
In relation to the food.... boy can that man cook!! Every afternoon there was a cake which unfortunately did not always get fully eaten however if you do stay I would highly recommend the lemon drizzly cake! The evening meals again were spot on there was alway too much and the lovely thing was they took into consideration the children and catered to their needs with kid friendly menus and timings.
One of the many things that was a bonus was that they provided an in house fridge which they had stocked with beer and chocolate bars, you ran a tally on what you used and settled up at the end of the week and the prices were far less than we were paying in the bars. I know my husband was very pleased to find the fridge on the night we arrived.
Every morning there would be a hot option for breakfast with a selection of cereals, toast jams spreads.
Due to the fact the gondola was a nightmare (as it was half term when we stayed) we were having to get to the lift by 715am and Rachel was always there to take us up there and bring us back after 4pm. The property is about a 10 mins walk from the gondola depending on how fit /young/old you are however it is do able the children did it one night and they weren't moaning and that was after a days skiing.
Both Rachel and Josh were so so helpful throughout our stay offering to assist wherever they could. If you are looking for a beautiful place to stay then I would highly recommend this place to you. I appreciate it may be different if you are sharing the property with other people you don't know but based on our experience of renting the whole place none of us could fault the service or the accommodation we received. The only negative point anyone made was about the gondola waiting times but like I said it was half term.
Josh and Rachael are fantastic hosts. The chalet is stunning, modern and spotless. The additional amenities like wifi, hot tub, Netflix and PS3 are a lovely extra for the relaxing time between coming off the slopes and dinner for both adults and kids! The food was AMAZING! - the quality of every meal (& quantity) more than exceeded expectation, not to mention the lovely cakes which awaited us daily on our return from the slopes! Rachael and Josh really make the visit a delight from arranging the transfers to/from the airport, getting our ski passes to save us queuing and the daily lifts to and from the gondola (take heed of the advice to get there early to avoid long queues!). The location of the chalet is just minutes walk from the gondola and new & old towns. I honestly cannot recommend Snowflake Chalets enough and looking at their guest book entries, every other guest has had the same great experience. Already planning our next visit! Thank you both for everything xxxx
Accommodation - great showers, comfy bed, Netflix in a cosy lounge and brilliant hot tub!
Accommodation location - perfect. I think it's the closest chalet to the slopes. Less than 10 mins walk.
Catered food - perfect. I looked forward to what was cooking every day!
Rach and Josh - perfect hosts. Friendly and good fun. Couldn't do enough to help and advise us on everything.
Would 100% recommend this chalet!
We had a perfect stay at Snowflake who gave us so much more than just a ski holiday. The food was absolutely superb as was the hospitality from both Josh and Rachael, the chalet was clean and perfectly located for the town. It was a pleasure to stay here and I wouldn’t hesitate to recommend to others.
Great hosts and food. Amazing service provided by Josh and Rachel. Would definitely recommend. thanks
Absolutely Brilliant place to stay. Thanks to the chalet hosts Josh and Rachel. Nothing was too much trouble for them and made our group stay (of mainly first time skiers) amazing. Food is wholesome, hearty and absolutely filling. Chalet is clean and warm. Could not have asked for better service and hospitality. Located in a great area too within walking distance of the new town and the old town. Will definitely book again.