Every respect about our stay was almost perfectly wrong. "Almost", because nothing can qualify as perfect about this place. If you need a kitchenette, you'll get it; but you'll have to pay daily extra for using it, and don't forget to bring your own pots and pans because you'll get none. Obviously, no supplies, like salt and pepper, nor containers for them (we somehow got lucky to have a container for sugar, but none other). They do provide a bottle opener; I guess nothing matters much after using it, right? A one-bedroom is supposed to accommodate four; but be ready to beg for sheets and hope that at least half of the sofa bed does not crush on the floor, and just simply bulges in the middle. As for cleaning, the universal rules almost apply to the service. They do clean, usually closer to the evening, when everybody is back trying to relax; cleaning Redenka style means wiping the floor wet with some glueish stinking solution. Changing towels or sheets is not included. A towel, left on the floor just gets lifted, folded, and put carefully back. Oh yes, and you should remember to bring some soap along if you are planning to actually wash your hands. As for the restaurant - I made a huge mistake to order breakfasts. Fortunately we managed to cancel that after a couple of trips to that facility with dirty and ripped tablecloths and an assortment of an average airplane meal. The pools are OK, but every other hotel in the area features mineral pools, and this one is almost perfectly different. By the way, if you are traveling in winter, do not buy the idea of spending time by the fireplace - there no fireplaces in the apartment, no matter what they claim. And speaking of claims - there are no safes, do not expect any. Overall, deeply disappointed.
Oh, and for the good side - Internet is rather decent. When it works.
- Official Description (provided by the hotel):
- The spacious Redenka Palace comprising 87 luxurious apartments and is part of the Redenka gated complex. Redenka Golf & Ski Club is recently built and furnished to the highest standards with all cooking and self-catering facilities and household appliances. You will be pleased with the fine selection of international channels supplied by the cable TV and the broadband Internet connection available in each apartment. You will be able to use also the Wi-Fi network, that has almost 100% coverage in the complex. ... more less
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- Also Known As:
- Redenka Palace Hotel Bansko