We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (214)
Filter reviews
214 results
Traveler rating
69
71
43
18
13
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
69
71
43
18
13
Show reviews that mention
All reviews nice hotel main building shuttle bus self catering big pool nice furniture spa staff double room third floor underground parking ski rental steam room spa pool great pool cleaned daily lobby bar ski area
Filter
Updating list...
17 - 22 of 214 reviews
Reviewed April 29, 2018 via mobile

Best hotel in bansko by far.Everything great.Top class and nice.Fairly priced too.Great all around.Loved it and miss it!even bought an extra night at the end, we didn’t even ski much cod the spa was so nice

Date of stay: April 2018
Trip type: Traveled as a couple
Thank 689nealf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPI-Hotels, Front Office Manager at St. Ivan Rilski - Hotel & Apartments, responded to this reviewResponded May 1, 2018

Dear Neal,
Thank you for your lovely review! We are happy to hear that you had enjoyable time with us! We will be glad to welcome you again as our guests!
Warm Regards,
Katya Prangova - Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2018 via mobile

Well 9 of us stayed here 13th March for a week and all ime going to say is we all loved it rooms spacious beds comfortable water hot always rooms warm spa and pool brilliant two of are group had a massage loved it . Bar area is great can't complain . I think people in general need to take a look at what they want we got everything we wanted at a very competitive price and will be going back thank you to all the staff and chambermaids

Date of stay: March 2018
Trip type: Traveled with family
1  Thank spencerwiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPI-Hotels, Front Office Manager at St. Ivan Rilski - Hotel & Apartments, responded to this reviewResponded March 26, 2018

Dear Spencer,
Thank you for your review we really appreciate you taking the time to write it. We look forward to seeing you all again soon!

Best Regards,
Katya Prangova - Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2018

So don't get confused when you book these apartments ,they are not the hotel infront! Not that it would have been massively better but these apartments are not worth satying in. Yes they cheap but for good reason. Firstly a few positives - the rooms are very large and very clean, you have good cooking facilities. Negatives - staff are very unhelpful, breakfast (don't bother), shower - not sure what colour the water was, bath, doesn't hold water, bed (twin) not a double with sheets that come off and are itchy, location - 20 min walk at least with skis to the Gondola although there is a VERY grumpy staff member to transfer you, very slow lift up to the apartment and most areas smell a bit odd. Would never stay there again.

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank verity h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2018

Firstly the good things - the wifi was excellent and free ! The bath was lovely and big, very high, I whacked my knee on the side getting in but lots of hot water which was great after a day's skiing. Now for the rest, the shuttle buses to the gondola were a joke, too many people trying to get on them. You have to get to the gondola early as the queue is so long you miss ski school. The food is terrible, barely warm, we had exactly the same food all week. Chicken ( the rough cuts) pork, mash potatoes, carrots out of a tin, soggy brocoli. The bar staff are miserable as sin, when you say 'hello' they just ignore you, the prices of the drinks change on a daily basis and everything is an effort. The room was big, but dirty. It was not vacuumed all week, the carpet is stained and has clearly never been cleaned. The bathroom was also not cleaned from one day to the next and the room was very dark. I struggled to read at the end of the evening. When asked at checkout the receptionist seemed surprised that I only said ok...

Date of stay: March 2018
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Jeanine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPI-Hotels, Front Office Manager at St. Ivan Rilski - Hotel & Apartments, responded to this reviewResponded March 14, 2018

Dear Jeanine,
Thank you for your feedback. We take all reviews seriously and I apologise that we didn't live up to your expectations and will certainly take your comments into consideration when making improvements.

Best Regards,
Katya Prangova - Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2018

Room very tired. Carpet stained, mould in bathroom. Room wasn’t clean. No ketttle in room. Some staff very rude and miserable. Hot food was barely warm every evening and repetitive for the whole week. The spa was ok but too many kids constantly in the jacuzzi not allowing others in. Wouldn’t recommend.

Date of stay: February 2018
Trip type: Traveled with friends
Thank debsrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPI-Hotels, Front Office Manager at St. Ivan Rilski - Hotel & Apartments, responded to this reviewResponded March 14, 2018

Dear guest,
Thank you for taking the time to write your review. I am so sorry to hear that we didn’t live up to your expectations. I hope that you will give us another chance in the future to show you how relaxing and comfortable St. Ivan Rilski - hotel & apartments is.

Best Regards,
Katya Prangova - Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews