We make the mistake and stayed here at Christmas 2013. Unfortunately, we didn't find anything to answer its 4 stars. First of all, after 3 nights, they did not even changed our sheets or clean or replace the toilet paper (we had to borrow one from the room next door!). Secondly, the noice was unbearable! Since the walls were made of paper, we could hear every little noice, but in this case there was shouting, running & laughing. Even though we complaint we could not sleep, no one did anything. Finally I have to mention that we had paid for spa-hamam & swimming pool, nothing was working! We don't have any positive things about this hotel except the location! Moreover they stole from us plus 60 euros for a horrible Christmas dinner which stank. AVOID THIS HOTEL ANYWAY !!! Do not be fooled because it is located near center. The staff is unfriendly and horrible.The worst hotel ever!
- Official Description (provided by the hotel):
- The 3-star Elegant Hotel offers an excellent location just 650 ft from the local ski lifts and 165 ft from Bansko's Pirin Street. A spa area with a swimming pool, hot tub, sauna, steam bath and various massages can also be used on site.Between 8 am and 8 pm the use of the spa facilities is free of charge.There is a separate children's pool.Start the day at the rich and complimentary breakfast buffet, enjoy refreshments in the elegant lobby bar and taste traditional Bulgarian cuisine at the hotel's cozy Mehana (tavern).The well-trained staff of the Elegant Hotel is happy to provide you with any information you may need to make your stay as pleasant as possible. Airport transportation and shuttle services can be arranged upon request.Wireless internet access is available in the entire hotel free of charge and free parking is available close by. ... more less
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