We went for a ski trip for 4 nights.
1. We asked some friends who were already there to ask the receptionists the day before our arrival if we could have an early check in and they said "yes, no problem". When we arrived the next morning at 8 AM they said "all the rooms are booked, you can't have a room"...
2. We asked then for a queen size bed for our new room. They said ok, no problem. When we finally went to check in, surprise, they said they have only twin bed rooms...
3. We could not check in with our ID's, we could check in only with a printed voucher...
4. We asked one morning for the ski shuttle bus. They said, yes, we have one at 10:30 AM. We went in front of the hotel and the shuttle passed before us and went on without stopping... We went back and asked what is going on?! Do we look stupid!? She said that we had to go after the street corner to take it... Why didn't you said this when we first asked you about the shuttle?!!?
Besides being utterly unprofessional and idiot, the receptionists are very unfriendly.
5. The rooms are very noisy - you can hear from other rooms, from the hallway, and the bathroom water running.
6. The sealing was peeling off in a corner next to the bathroom.
7. The rooms are different sizes although we paid the same price as other friends.
8. The SPA program is until 9 PM. We went at 8:30 and everything was closed...
9. The swimming pool is pathetic - besides being 10m by 10m, it has cold water and very dim lights (can't see where you are swimming).
10. The heating was provided via a Air Conditioner, although radiators were present in the rooms.
11. Food was mediocre at best.
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- Also Known As:
- Bansko Spa And Holidays
- Bansko Spa & Holidays Hotel Bansko