We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Worse hotel experience of my life” 1 of 5 bubbles
Review of Bansko Spa & Holidays

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Bansko Spa & Holidays
Ranked #81 of 96 Hotels in Bansko
Bucharest, Romania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Worse hotel experience of my life”
1 of 5 bubbles Reviewed February 24, 2012

We went for a ski trip for 4 nights.
1. We asked some friends who were already there to ask the receptionists the day before our arrival if we could have an early check in and they said "yes, no problem". When we arrived the next morning at 8 AM they said "all the rooms are booked, you can't have a room"...
2. We asked then for a queen size bed for our new room. They said ok, no problem. When we finally went to check in, surprise, they said they have only twin bed rooms...
3. We could not check in with our ID's, we could check in only with a printed voucher...
4. We asked one morning for the ski shuttle bus. They said, yes, we have one at 10:30 AM. We went in front of the hotel and the shuttle passed before us and went on without stopping... We went back and asked what is going on?! Do we look stupid!? She said that we had to go after the street corner to take it... Why didn't you said this when we first asked you about the shuttle?!!?
Besides being utterly unprofessional and idiot, the receptionists are very unfriendly.
5. The rooms are very noisy - you can hear from other rooms, from the hallway, and the bathroom water running.
6. The sealing was peeling off in a corner next to the bathroom.
7. The rooms are different sizes although we paid the same price as other friends.
8. The SPA program is until 9 PM. We went at 8:30 and everything was closed...
9. The swimming pool is pathetic - besides being 10m by 10m, it has cold water and very dim lights (can't see where you are swimming).
10. The heating was provided via a Air Conditioner, although radiators were present in the rooms.
11. Food was mediocre at best.

Room Tip: Get a different hotel!
See more room tips
  • Stayed February 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank ValentinS3325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

81 reviews from our community

Traveler rating
    10
    17
    19
    19
    16
See reviews for
23
25
Solo
0
3
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Greek first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Chicago, Illinois
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed February 17, 2012

Nice place and realy friendly stuff.A place where I always came back!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Todorov N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constanta, Romania
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 30, 2012

As much as i liked the hotel i can't say the same about it's services. The housekeeping sometimes came, sometimes didn't and always omitted to make the beds. The receptionists failed to offer any information of any kind but i admit they were the best at calling taxis. Those problems can be ignored but when it comes to the food, they have good fruit...

  • Stayed January 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ruxi_4ever_4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia
Level Contributor
128 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed November 24, 2011

Very good hotel, the location is not the best, but just 10 minutes walking distance to the center. Rooms are well-heated, but get one with a garden-view. The restaurant is quite good as well, there are some DJ parties on Fridays and Saturdays. The SPA is not the best though. The pool is not heated well - almost cold and too small - for not more than 5 people. The jacuzzi was not working when we were there so we could use the sauna and the steam bath only. I can still recommend it since it's a very good value for money, but if you want a really luxury vacation - go for the Kempinski or Premier.

Room Tip: Get a garden-view room.
See more room tips
  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank DimitarStefanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed November 13, 2011

The hotel is built very good to cover 4 star requirements but it is serviced very bad. Thе hotel is advertised as non-smoking but the first night we were surprised to find out the dinner place with heavy smoke. The manager was proud to state that he personally allowed to violate the non-smoking rules. The prices are very high but unfortunately they do not correspond to a quality service. The swimming pool room was chilly and not well heated. The room bathrooms were poorly cleaned. The food is of a good quality.

Room Tip: Avoid rooms over the restaurant as often parties are organized there. Avoid rooms at the building wa...
See more room tips
  • Stayed November 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank onji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 14, 2011

Although the hotel is 20’ walking away from the city’s center, we didn't mind it and we liked it a lot.
It is very beautiful, the rooms spacious, cozy, well attended and clean.
The food (breakfast and dinner) was not so good and with not so many choices. The staff always very polite and talking English very well.
You have to visit the spa! I tried the oriental treatment and it was great and relaxing!!

Room Tip: Get a back garden view room instead of a road view room...
See more room tips
  • Stayed August 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mel_greece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed February 21, 2011

The hotel is a pretty good choice in terms of money spent for a 7 days ski trip. Not far from the ski lift, cosy bed, average size room, quiet area, good spa..
However, there are some lows that need to be improved so this hotel trully becomes a 4 stars hotel.
It was built as a 4 stars hotel, it looks very nice.. however it is maintained as a 2 stars hotel. Dirty bed covers, dirty walls, dusty bathroom, dirty floors and badly cleaned. It is a shame to see how bad management can ruin such a nice place... It is like they didn't care if the customers are happy or f this place is still standing next year...
Just take the customers' money and that's it.. No personal touch, no nothing..

I will try to be gentle as far ar breakfast and dinner are concerned: the worst meals I have ever had in a hotel. The same breakfast for 7 days, alsmost the same dinner for 7 nights.. A very narrow choice of food that makes me not recommend to take the Half Board option for this hotel. There are plenty of restaurants out there at a very decent price..
And above all.. there is not enough room for all the guests in the hotel, so if you go to breakfast at 9 you need to wait for 30 min for a table and at 10 o'clock the manager would show you the clock in contempt and start cleaning the tables...

In all.. it was a pretty good choice, considering the money paid.. It is a pitty to see such a nice and full of potential place go into slow ruin because of indolence and lack of will to improve..

  • Stayed February 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Jules27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bansko hotels
0.5 mi away
Pirin River Ski & Spa
Pirin River Ski & Spa
#1 of 96 in Bansko
5.0 of 5 bubbles 294 reviews
0.8 mi away
Elegant Hotel
Elegant Hotel
#11 of 96 in Bansko
4.0 of 5 bubbles 56 reviews
0.8 mi away
Park Hotel Gardenia
Park Hotel Gardenia
#44 of 96 in Bansko
3.5 of 5 bubbles 92 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Saint George Palace
Saint George Palace
#4 of 96 in Bansko
4.5 of 5 bubbles 258 reviews
0.4 mi away
Grand Hotel and SPA
Grand Hotel and SPA
#69 of 96 in Bansko
3.0 of 5 bubbles 204 reviews
1.3 mi away
St. Ivan Rilski - Hotel, SPA & Apartments
Show Prices
Show Prices
Show Prices

Been to Bansko Spa & Holidays? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bansko Spa & Holidays

Property: Bansko Spa & Holidays
Address: Yavor Str. 29, Bansko 2770, Bulgaria
Location: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Luxury Hotel in Bansko
#46 Spa Hotel in Bansko
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bansko Spa & Holidays 4*
Number of rooms: 98
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline and Agoda so you can book your Bansko Spa & Holidays reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bansko Spa And Holidays
Bansko Spa & Holidays Hotel Bansko

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing