Dear sangster,
Thank you so much for taking the time to share your thoughts on Mahoora Camps - Wilpaththu
First and foremost, We believe that the "Luxuries" provided in the tent need to be perceived as having the understanding that it's a mobile tent opposed to a permanent structure of a Tented Lodge or Hotel. We are providing an authentic traditional mobile tented safari camp experience.
Room decors and furniture of the tent are designed taking into account the various types of clients that stay with us. From young children to adults and senior citizens. There is always a coffee table available in the living area, which doubles up as a desk, but however, if you had requested for a desk, our staff would have provided you with a one.
It is highly unlikely that the body lotion and the other required items were not up to the day’s required quantity. There is always a final check that goes on before handing a tent over to a client. However, since you mentioned that they were not filled and the bottles being impractical for use, we would certainly look at how we could improve this aspect.
Wifi Password is always mentioned in the back of the router. However, if you were unable to locate it, our staff would have given it to you, if you have requested.
We are extremely sorry for not being able to meet your expectations with our food. However, at Mahoora, one of our strengths is the quality of the food we serve. We have received excellent ratings and comments regarding the food from the client who has stayed on the same day with you at the site.
Regarding the drinks, we provide local beverages and imported wine, according to product definitions we have provided on our websites. We are sorry that your expectations had been different on this matter also.
From Campsite to Park entrance takes only 5 minutes. The usual safari time starts at 2.30 Pm in the evening and there hadn't been any delay to start the safari. However at lunch, part of your group has not been on time causing a 15 minutes delay in serving.
Thank you.