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“Disappointing”

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Hacienda La Cienega
Certificate of Excellence
Toronto
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Disappointing”
Reviewed February 15, 2012

We arrived here at the end of a long day, expecting the same warm (in both senses of the word) welcome that we had received the day before at Hacienda Cusin. But this place had the feel of a baronial mediaeval fortress - thick stone walls, long dark passages, oversized cold rooms. We were shown to our bedroom by two older male staff members (who would not leave until we gave them tips). Our room was huge with three beds - and, thank goodness, a fireplace and space heater. The fire, however, took at least an hour to get started through the efforts of one of the bellhops, a maid and finally, my travel mate and me. On the way to the dining room, we planned to have a drink in the bar - but found an uninviting overlit room, television blaring and smoke billowing from a lone occupant's cigarette. In the dining room, we seated ourselves as near as possible to the fireplace, but the fire was merely embers and added neither warmth nor ambience to the dark and almost vacant room. Dinner started with a very good pumpkin soup and then went downhill from there - overcooked and tasteless grilled trout, along with overcooked vegetables. The next morning, after quite a good breakfast (how can you go wrong) - in another cold dining area, we arranged to go riding. This experience was in direct contrast to our beautiful ride the day before through pastureland and mountains at Hacienda Cusin. Here the horses were badly equiped and the ride took place along garbage-strewn, paved roads with lots of traffic.
Although La Cienega has some interesting history as well as attractive gardens and a lovely chapel, as a hotel it needs to up the ante on warmth, ambience, food and attention to detail. It is probably best suited to large groups who can create their own ambience.

Heather Grant
Toronto, Canada

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heather G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
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English first
Oxted, United Kingdom
Level Contributor
114 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed February 2, 2012

Magnificent building. Our room was stunning (room no 8) so can't really relate to other reviews. No problems with either water or heating - bathroom was fine with piping hot water.
Open fire in lounge was great place for pre or post dinner drink. Food was better than we have had elsewhere in Ecuador so far although still not hugely memorable. Breakfast was fine - fruits and breads plus eggs cooked to order.
We really liked it and had a great stay.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimmy55bellies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 30, 2012

Great spot near Cotapaxi. The staff were very accommodating and helpful. We had laundry done and it was cheap and delivered to our room by evening. The horseback riding was not great, my horse was very difficult and tried twice to throw me. The ride was mostly on paved roads through a village with lots of angry dogs nipping at the horses.....
Meals:
Breakfast was very good with fruit and eggs and bread (meat available but we are vegetarian)
Dinner for vegetarians was just so so nothing special to write about but not bad. The picnic lunch provided for us one afternoon was a bit lame with slices of cheese between white bread and yogurt and fruit.
This place seems to cater to large groups of mountain climbers, and students.
The room was chilly but the heaters kept us comfortable and we do not like to sleep in a warm room so we were fine since the covers were warm.
WiFi available in lobby was sketchy, cell service OK

Room Tip: We were in Room #7 a suite under the Humboldt suite very nice with views front and back. Our only co...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kentislandwanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 25, 2012

We didn't stay here, only had one lunch, but it was some of the best food and service in our entire trip to Ecuador. The hotel is stunningly beautiful, the grounds are amazing, it reeks with charm and history. The entire wait staff made us feel right at home, the food was really fresh and wonderful. We will stay here on our next visit!!

  • Stayed January 2012, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank TravelandAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saguenay,quebec
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 23, 2012

Although we found the hacienda surrounded by beautiful gardens, we were disapponted somewhat by some little annoyances. For one we would have loved to sit amongst the flowers but only one seat with cushions saturated by rain.

The dining rooms were cold especially for eating dinner in the evening. Hot water took an eternity to arrive in the bathroom. Fires in the salon and corridors were often let to die down-cold again.

Breakfasts were very limited though sufficient in quantity; coffee on the other hand we thought undrinkable, by being presented concentrated and then the waiter asked how much hot water to dilute in the cups. And at +9000 ft the hot water is certainly not boiling.

So all in all good stay but I wouldn't return in a hurry!

mbt de ndg

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbt-ndg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 17, 2012

STopped here unexpectedly after cutting our trekking short in Cotapaxi. The hacienda was quite old and charming. The chapel in particular.

Rooms were comfortable if not a bit cool. Thankfully they made a fire in our room, plus we had a space heater. This did the trick to keep us warm.

Shower was fine, but took 5-10 minutes until the warm water came through the pipes. Once it did, we were fine.

Breakfast was tasty with fruit, eggs, good coffee, etc.

Dinner was a bit staid and not as tasty, but fine since we had been used to trekking food.

The waiters, etc were friendly and helpful with a rigid old world persona. The woman at the front desk was less so making our arrival a bit awkward and rude towards our guide.

This place seems to get some food traffic, could get a bit more and needs to update ssome of its service/charm and personality a bit. But that said, its good for a night if you want a southern Hacienda stay.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sambieni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucca, Italy
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 13, 2011

Beautiful old hacienda with a great garden and a wonderful view of the Cotopaxi Volcano.
This place with a "gothic" charm is an excellent restaurant with a good quality typical ecuatorian food. It's a little bit more expensive than the average, but deserves at least a stop for lunch.
I tried only the restaurant, but I think it may be also a perfect base for visiting the most important attractions of the central ecuatorian Andes, like Cotopaxi National
Park and Laguna Quilotoa.

Stayed October 2011, traveled as a couple
Helpful?
Thank magistef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda La Cienega

Property: Hacienda La Cienega
Address: Lasso Panamericana Sur Km 72, Lasso, Ecuador
Phone Number:
Location: Ecuador > Cotopaxi Province > Lasso
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Specialty Lodging in Lasso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hacienda La Cienega 3*
Number of rooms: 28
Official Description (provided by the hotel):
One of the oldest colonial properties in Ecuador, this 300 year old hacienda is located in the skirts of Cotopaxi, it's made of volcanic stone walls of two meters of thickness. Turned into a hotel in 1982, when it opened its doors to offer the visitor the poetry of a time and the nature of the zone, La Cienega is an unforgettable memory of The Andes. ... more   less 
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Also Known As:
La Cienega Hotel Cotopaxi Province
La Cienega Cotopaxi
Hacienda La Cienega Ecuador/Lasso, Cotopaxi

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