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“many problems!!!!!!!!!!! Stay away!”

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Comfort Inn & Suites North Little Rock
Ranked #13 of 27 Hotels in North Little Rock
Dallas, Texas
Level Contributor
6 reviews
3 hotel reviews
“many problems!!!!!!!!!!! Stay away!”
1 of 5 bubbles Reviewed June 12, 2012

We were placed here by the Holiday Inn in the area that overbooked their hotel. So this did not start off on the right foot anyhow, but being that we had stayed at Comfort Inn & Suites the night before I expected the same. I was shockingly disappointed. The room initially seemed cleaned. There was a large black smudge across the carpet in the sitting area which was my first clue. The next clue was the green stringy stuff stuck to the ceiling in the bed area. I can only assume left over silly string. Upon inspection of the bathroom, the ice bucket was covered in a layer of dust, there were black marks on the wall by the edges of the toilet tank lid, there was no caulking around the outside of the tub and the wallpaper was peeling. In placing some items on the counter near the kitchenette I stepped in red sticky something. Last, when finally getting into bed the realized that there was one regular sized pillow and 3 euro small square pillows passing as regular pillows. And the best part... while looking in the room binder to confirm what time breakfast was available, the customer service card fell out and the on the back was an outline of a male anatomy part and its measurements. Real classy!!!! If there are this many problems in one room, I dread what is going on in the whole place. Stay away!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mm691984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn & Suites North Little Rock, responded to this review, July 11, 2012
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at (501)801-1901.

Sincerely,
Kishan Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
    45
    22
    13
    6
    4
See reviews for
32
19
2
23
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Shreveport LA
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed May 17, 2012 via mobile

Good place for a stopover, friendly staff and clean rooms. Standard hotel breakfast still satisfactory.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn & Suites North Little Rock, responded to this review, July 11, 2012
Thank you for taking the time out of your schedule to review your stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at (501)801-1902.

Sincerely,
Kishan Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 18, 2012

First time stay, very clean and well kept lobby area, highly recommend , lots of restaurants in the area, great choice for my stay.. Clean rooms and quiet... Will stay there on my next trip in area

Room Tip: Nice hotel Great service...
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kishan1982, General Manager at Comfort Inn & Suites North Little Rock, responded to this review, January 13, 2013
Thank you for choosing this hotel during your visit to the area. I am pleased to see that you had wonderful things to say about the hotel, as feedback is the key to our success!! I hope you decide to choose us again in the future and please let me know if there is anything we can do to make your stay even more enjoyable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TX
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed December 31, 2011

We picked this hotel very last minute on our drive back from TN. I am usually very good about checking ratings and reviews before I book but since this was very last minute I did not have the chance to do that with this hotel so I was concerned. Once we arrived I was so pleased with our choice. The staff was very friendly and the room was very clean. The beds were comfortable as well. If I had any complaint it would be that they need a little firmer pillows but that is just personal choice.

The hotel had a very nice indoor pool and hot tub that we did not get the chance to try out but looked nice. The breakfast the next morning was also wonderful! Not just bagels and cereal but also eggs, biscuits, gravy and sausage! All really yummy!

Great location....The hotel is very close to lots of eating places, mall and movies! One of the best hotels I have stayed in!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Misty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kishan1982, General Manager at Comfort Inn & Suites North Little Rock, responded to this review, February 10, 2012
Thank you for choosing this hotel during your visit to the area. I am pleased to see that you had wonderful things to say about the hotel, as feedback is the key to our success!! I hope you decide to choose us again in the future and please let me know if there is anything we can do to make your stay even more enjoyable.

Hotel Management
Comfort Inn & Suites - McCain Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
251 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed December 19, 2011

I will definitely return to this hotel. The lobby was very clean and inviting, and the desk clerk was friendly and helpful. Hotel was within walking distance of several restaurants and convenient to a shopping center. The room was very clean, comfortable and relaxing. Breakfast selection included biscuits and gravy..a real treat.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronilynn777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kishan1982, General Manager at Comfort Inn & Suites North Little Rock, responded to this review, February 10, 2012
Thank you for choosing this hotel during your visit to the area. I am pleased to see that you had wonderful things to say about the hotel, as feedback is the key to our success!! I hope you decide to choose us again in the future and please let me know if there is anything we can do to make your stay even more enjoyable.

Hotel Management
Comfort Inn & Suites - McCain Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
227 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed August 20, 2011

I stay here several times a year on business. Great property for the rate. The staff is hospitable. This is a newer property and rooms are nice, breakfast the standard offering with waffles and fresh fruit. Close by are many choices of restaurants. Highway access easy. Highly recommend.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TCBinKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kishan1982, General Manager at Comfort Inn & Suites North Little Rock, responded to this review, January 13, 2013
Thank you for choosing this hotel during your visit to the area. I am pleased to see that you had wonderful things to say about the hotel, as feedback is the key to our success!! I hope you decide to choose us again in the future and please let me know if there is anything we can do to make your stay even more enjoyable. I am glad you enjoyed the waffles!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, Florida
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 16, 2011

The hotel is clean and the staff courteaous, however typical of Patel Motels, the printers did't work and the jacuzzi was down too. I complained to Kish Patel the GM and in typical Patel uncaring fashion, all I got was a bunch of excuses. Are there any American owned hotels anymore? Oh if need to do laundry bring you're own change since there isn't a change machine in the whole place. The internet is very slow.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank gomfrddy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kishan1982, Manager at Comfort Inn & Suites North Little Rock, responded to this review, July 19, 2011
Apparently this guest has some personal issues towards "Patel's". I explained to the guest that we were having repairs done to the hot tub and that printers and computers were working properly during the day. Since the problem was not going to fixed right away, this guest was offered a full refund upon checkout the next day. Instead, the guest decided to extend his stay for 3 more nights? To stay at a hotel that one does not like is very interesting. It is definitely not right to be negative towards all "patel hotels".
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites North Little Rock

Property: Comfort Inn & Suites North Little Rock
Address: 3915 McCain Park Dr, North Little Rock, AR 72116-7821
Phone Number:
Location: United States > Arkansas > North Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in North Little Rock
#9 Business Hotel in North Little Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites North Little Rock 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
North Little Rock Comfort Inn

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