We had never been to Mt View so I used trip advisor to decide where to stay ..everyone seemed to be very happy with Pinewood. I emailed them to check cabin availability...did not get a response...I email again, this time through their website...again no answer...I called, no answer, message said they were open 7:30 a.m.-7:30 p.m. called 3 times left a voice message during office hours...again..no answer. called again next day FINALLY I got a person...explained I had had a hard time reaching them and how many times I had attempted to contact them...the woman on the phone became rather rude stating she never recieved my email, when I asked about the message left on website she said she didnt check website and that they had been really busy. I should have said thank you and hung up there, but based on other reviews I decided to take a chance on the "only room they had available". I asked if I needed to be there by a certain time was told they had self check in. We arrived 2 hours before their closing time...found everything locked up tight as a drum..a man standing outside asked me if I worked there, when I explained I was also a guest picking up my key he said "oh was hoping you were the lady that was suppose to bring me the towels I have been waiting for.". We get to our room and it is nice, clean and comfortable, we tried to log in to the free wifi, and though we could connect to the hotels wifi...the hotel was not connected to the internet...tried to call but no answer (not surprised) Next morning called about wifi ...was given a wide range of excuses as to why it didnt work..they gave me some tips to try to get it to work, still no luck...we stopped by the office and my husband explained they probably just need to reset their modem was told their computer guy didnt work on Sun but they would left him know. Not once with either the initial lack of communication or with the wifi was their any apology for the inconvience. Also...as far as we could tell their were plenty of rooms unoccupied both nights yet the sign said no vacancy both nights. I will return to Mt View however we found while we were there that their is quite a few nice places to stay in the area..so it is not the only place in town.. and the ladies that were in the office when I checked out on Monday were very pleasant...not at all like the person I delt with over the weekend. If you decide to stay here I hope you have better service than we did...other travelers seem to love them..but we will stay somewhere else next time. My family owned a resteraunt for many yrs and good customer service is important to me..my experience with that was lacking at Pinewood.
- Also Known As:
- Pinewood Cabins Hotel Mountain View