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Reviewed January 19, 2013

We visited for Thanksgiving. The entrance takes you through a bunch of mobile homes that are part of the resort. Not what we had in mind. We arrived to find the restaurant is quite small and offered basic fried foods in an overpriced buffet. The room was dark and kinda spooky out in the woods. We left early and will not be back.

  • Stayed: November 2012, traveled with family
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Thank Traveled_1665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sparesort, Manager at Mountain Harbor Resort & Spa, responded to this reviewResponded January 30, 2013

We are so very sorry that you were not happy with your experience at our resort! We especially hate it that we didn't have an opportunity to address your dissatisfaction while you were our guest. We never want anyone to feel that they did not get the experience that they were expecting and your satisfaction with us is so important! Mountain Harbor encompasses over 950 acres and the area that you stayed in was just one small part of our resort. Our location on a wilderness lake, surrounded by national forest does place us in a very rural location. Everyone has different tastes and expectations and we certainly want to accommodate each and every guest. If we had known that you didn't like the location of your unit and that you thought it was dark and spooky- quite understandable, given the wooded location, we would have gladly offered you a very different type of accommodation in a different area. Your satisfaction with your stay is our number one priority and it is so important to us - it's our job, and our life here at Harbor is about taking care of our customers. We are also very disappointed that you did not enjoy the restaurant menu. We take pride in the many great reviews of our resort and our restaurant and while we do offer many menu items that are fried, we also offer most of those charbroiled, steamed or grilled for lighter options. In addition to our hand battered fried fish and chicken tenders for instance, we also offer grilled fish and chicken with a variety of season options and sides of steamed vegetables or baked potatoes and we have a wonderful, fresh salad bar with homemade soups. Our steaks are hand-cut and we have a wide range of sandwich options with a range of fresh breads, including whole wheat. Our hearty breakfast buffets on weekends include an all-you-can eat venue with assorted breakfast cereals, fresh fruits and yogurt, juices and skim milk and our most popular breakfast staples – bacon, sausage, scrambled eggs, fresh, hot biscuits, sausage gravy, Potatoes O’Brien and other breakfast treats that we change out – French toast sticks, pancake wrapped sausages on a stick, etc. We strive to offer variety and as well as healthy options in every menu offered. We would love to visit with you personally about your stay and talk with you about how we can better serve our customers. We would like an opportunity to welcome you back to show you all of Harbor!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2012

Just returned from a fishing trip on beautiful Lake Ouachita and spent a full week in one of the timber view cottages. We have been making this trip for over 8 years and found Mountain Harbor to easily be head and shoulders above anywhere we have stayed in the local area. We wanted for nothing and I cannot tell you how great the fireplace, private hot tub, and a sizzling steak off our patio grill felt and tasted after 11 hours of hard fishing every day for a week. We will be back time and again, I recommend MHR to everyone looking for home-like atmosphere, beautiful scenery, wildlife, crystal clear water, and great fishing!

  • Stayed: December 2012, traveled with friends
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1  Thank Snowrider45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sparesort, Manager at Mountain Harbor Resort & Spa, responded to this reviewResponded January 10, 2013

Thanks for the terrific review! It was such a pleasure to have ya'll here with us! The winter months are such a great time to get into some great fishing here on Ouachita and we especially enjoy having the flexibility then to offer some spectacular rates and complimentary upgrades. We are excited about welcoming you back again this year, so be sure to give us a call!

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Reviewed November 14, 2012

Great scenery, loved the condo, and liked the candles they sold. Those 3 things were the only good part. The restaurant was OK at best. But overall Arkansas doesn't really have that foody appeal. Unless you want something greasy and/or fried everyday. They have an awful dog policy that not everyone seems to be aware of, so if you own a supposedly aggressive dog, ( they ONLY list Pit-Bull on the paper in the room), you can't bring it with you. I was not told this upon my first call to the resort. It was mentioned when I called the second time to set up my reservation. You cannot say you are dog friendly if you discriminate against breeds. Yellow labs have the most reported attacks and chihauhau's are considered the most aggressive breed. I would not come back here solely because of this doggy racism.

Room Tip: The condos are awesome.
  • Stayed: November 2012, traveled as a couple
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Thank wward1663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sparesort, Manager at Mountain Harbor Resort & Spa, responded to this reviewResponded November 16, 2012

Thank you for taking the time to write us and share your experience. We are so happy that you enjoyed your stay and our beautiful lake environment. We are very sorry that you were disappointed in our pet policy. While Harbor strives to welcome all pets (hey, we are tremendous dog lovers ourselves and many of our staff bring their four legged family members to work with them) we still have a responsibility to strike a balance between welcoming pets and protecting the safety of our guests. Our guidelines were worked out with input from our insurance carriers, standard and widely accepted lodging guide lines and, perhaps most importantly, what our hearts and experience told us was the best balance of acceptance and thoughtful caution. We appreciate your business so much! Thank you for staying with us and for giving us the opportunity to serve you.

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Reviewed November 1, 2012

I stayed at Mountain Harbor last weekend for a girls getaway. It couldn't have been a more relaxing, wonderful stay! The King studio was perfect for two and the staff couldn't be more friendly and accommodating. As always, the restaurant was exceptionally good and the staff there was great. I 100% recommend Mountain Harbor to anyone wanting a relaxing stay on beautiful Lake Ouachita, especially during the beautiful fall season.

  • Stayed: October 2012, traveled with friends
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Thank SAUMulerider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sparesort, Manager at Mountain Harbor Resort & Spa, responded to this reviewResponded November 16, 2012

Wow! Thank you for your wonderful review! WE LOVED HAVING YOU HERE! We enjoy welcoming girls getaways - what's more fun that serving guests who arrive "pre-loaded" for a great experience. It was such a pleasure to have you with us. Thank you for taking the time to tell us - and all the people who love and trust the reviews on TripAdvisor- about your stay at Harbor.

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Reviewed October 26, 2012

Mountain Harbor is the best choice you can make if you want world class accommodations, exceeded only by their level of service. The natural beauty of the woods on the lake adds serenity as a backdrop, while the family operated resort treats you like royal family. Professionalism in every detail was delivered with warmth from the entire staff, including Turtle Cove Spa. Adriane, our Event Coordinator, is surely the Angel of Hospitality, and took excellent care of all 30 of us, while Chef Chris created menus to suit this group's diverse dietary needs. And the best catfish I ever tasted! We stayed in the Harbor North C20 cabin - Luxurious comfort, exquisitely decorated, tons of amenities, environmentally friendly, huge hot tub, and the most comfortable bed I ever slept on. I loved the Pavilion for group campfires on the lake at night, plus it's a beautiful spot for weddings/family reunions. I had the pleasure of meeting Bill, the owner, who made us feel like family right away. I even spotted him helping out in the restaurant on Sunday. My only regret is that the week went too fast! All of our future events will be based at Mountain Harbor Resort. We love you!

Room Tip: Every room's a winner at Mountain Harbor.
  • Stayed: October 2012, traveled on business
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1  Thank Arielle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sparesort, Manager at Mountain Harbor Resort & Spa, responded to this reviewResponded November 16, 2012

Thank you for your terrific and heartfelt review of Mountain Harbor. We all so enjoyed the honor and the privilege of serving all of your beautiful ladies. Your graciousness and courtesy were so appreciated by our staff. We miss you! Looking forward to welcoming you back in the spring of '13!

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