Unable to locate a vacant hotel prior to our arrival, we visited the tourism office at the main plaza in Ancud. Hotel Don Lucas was recommended as a newer hotel that might have vacancy since they were less well known. As we drove up our spirits were buoyed by the exterior appearance and we were relieved to find that they had rooms available. We knew that the other hotels and hostels in Ancud were booked to capacity for Saturday night, but didn't realize that there were hardly any guests staying at this property. I saw only four other people the entire stay. This should have alerted me to something being amiss, but we were just so happy to have a room we were blind to these signs.
The rooms, although small, were well appointed with a small television and free WiFi. There is no elevator and only one handicapped room on the ground floor, so if climbing stairs is a concern, confirm that this room is available. If you have heavy bags, they do have a person who can carry them up to your room.
The accompanying photos provide views of the rooms, restaurant, etc.. There is hotel parking below and behind the hotel. This is a clean and comfortable hotel, albeit overpriced.
The management problems revolve around the quoted/posted room price and the "Factura de Exportación." For those of you not familiar with the Factura de Exportación, I will explain: Chile, in an attempt to promote tourism, offers foreign visitors an exemption on the hotel tax if paying with Dollars on a foreign credit card or in cash. This means that you do not have to pay the 19% IVA tax that is normally charged on everything you buy in Chile.
When we inquired about the room rate we were told USD$114 or 56,000 CLP. I then asked if they offered Facturas de Exportación and was told, "Yes we do, but you have to pay in dollars." Then I asked if the rate included IVA or not and they told me, "No, IVA is added on." That meant that this room which is really only worth about USD$70-80 would cost me the full $114. (I then understood why there were rooms available.) The real problem came at check-out. I asked about the Factura de Exportación and was told that the price is the same if I pay in Dollars or Pesos and, by the way, we cannot take any credit cards other than the local Redbank cards. This means that they DO NOT offer Facturas de Exportacion and that we were lied to on the previous day. I travel a lot, as some of you know from my other reviews. I made a decision to stay at this property based on what I was told prior to check-in. I really resent being lied to, which is exactly what they did. When I demanded to speak with a manager or the owner of the property I was informed that they weren't available and could not be reached, even by cell phone. I paid my bill in Pesos and we departed.
Due to the misleading, if not deliberately deceptive, practices which I experienced, I cannot recommend patronizing this property until they begin an honest pricing and payment policy. Either state that you do not offer Facturas de Exportación or, better yet, actually offer them; likewise, at these rates, only accepting Redbank cards should be made known prior to check-in to avoid problems or embarrassment at check-out . If those changes occur then this would be an acceptable alternative should it fit your price range. Until then, CAVEAT EMPTOR!
- Official Description (provided by the hotel):
- Hotel Don Lucas is located on the waterfront of the city of Ancud, with a privileged view of the coast of the city and just one block from the bus terminal Cruz Del Sur and two blocks from the city center, we have all the amenities and The service so you can relax and spend a relaxed stay. ... more less
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- Also Known As:
- Hotel Don Lucas Ancud, Chile - Isla Chiloe