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“Most memorable holiday!” 5 of 5 bubbles
Review of The Oberoi, Lombok

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The Oberoi, Lombok
Ranked #2 of 3 Hotels in Tanjung
Certificate of Excellence
New Delhi, India
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Most memorable holiday!”
5 of 5 bubbles Reviewed February 9, 2014

Visited the Oberoi Lombok with my husband for our honeymoon. Our stay at The Oberoi, Lombok was an exhilarating and par excellence experience. Just like all other Oberoi properties across the globe, the staff members were the highlight. We reached at some wee hours of the morning and were received with utmost warmth by the Staff. It goes without saying that the check in was a hassle free process.
While on a holiday one may prefer a late and relaxed breakfast and that’s what Oberoi Lombok started to pamper me with. My request for an Indian breakfast was delightfully fulfilled! Since then on the chef took special care to ask for any specific eating delicacies to be prepared! The chef’s excellent culinary skills were displayed when he cooked the most amazing dum biryani for us!
The lush tropical gardens, the beautiful medana beach made the stay even more refreshing and relaxing. We spent the whole day just lazing at the beach away from the hustle bustle of urban fast moving cities.
The rooms reflect the traditional Indonesian culture along with keeping up with contemporary requirements. We really enjoyed the cultural program organized by the hotel which provided an insight to the Indonesian culture.
Our stay was indeed an experience that we would remember and cherish for life.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yatrika09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Lombok, General Manager at The Oberoi, Lombok, responded to this review, February 21, 2014
Dear Guest,

Thank you for taking the time to review us on Trip Advisor and sharing your Oberoi Experience.

We are delighted to know that you enjoyed your stay and that we could be of assistance to make your honeymoon stay memorable and the services and facilities offered by The Oberoi, Lombok were to your entire satisfaction. Thank you for particularly praising the friendly staffs, the room that we could also fulfilled the Indian food delicacy request by our chef. Your detail reviews and kind words of appreciation will go a long way in encouraging our team to achieve higher standards of service excellence.

On behalf of the entire team, we do hope to have the pleasure of welcoming you back and create more positive experience on your next visit.

Thank you.
With kind regards,

Rudynald Baihaqi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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700 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed February 6, 2014

You will be gutted not to stay at this place. The staff are incredibly friendly. The views are amazing, wonderful pool area, nice touch providing bikes, rooms (ocean view) are spectacular and incredibly roomy, all in all a superb stay. would highly recommend

Small point but restaurant dinner menu could change every so often. We stayed for 8 days and it did not change once. However, the food is delicious

Finally, we made the classic mistake of going to other hotels (Medana) to arrange some trips, they were a disaster and we were utterly ripped off. i warn Oberoi to tell its guests not to book with Medana because they simply spoil your day. Stick with Oberoi for organising trips and transfers.

Room Tip: Sea facing rooms a must
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DK201271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Lombok, General Manager at The Oberoi, Lombok, responded to this review, February 21, 2014
Dear Guest,

Thank you for taking the time to review us on Trip Advisor and sharing your great feedbacks upon your recent visit with us.

It is our pleasures to hear that you were satisfy with our product and service that we have made your stay a memorable ones.
Thank you for praising the friendly personalized service of the staffs and the overall product that we share it with our team members. Your kind words of appreciation for the team will go a long way in encouraging them to achieve higher standards of service excellence. While your constructive feedbacks on the restaurant dinner menu has been shared with the team where action plans have been put in place to address your remarks to ensure future improvement.

The team joins me in thanking you for your patronage and support and look forward to the opportunity of welcoming you back to Lombok and to The Oberoi in the near future.

Thank you.
With kind regards,

Rudy Baihaqi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
61 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed January 27, 2014

Go during high to mid season. If you are more into absolute privacy, go during low season. This resort is far from civilisation hence it is very peaceful and quite. Staff there is very friendly and courteous. Spa is good.

Restaurant food is very good. Must try.

Room Tip: If you are booking a one bedroom pool villa, do make sure to ask one that is secluded. Because from...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ItsEzry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Lombok, General Manager at The Oberoi, Lombok, responded to this review, February 21, 2014
Dear Guest,

It was a pleasure to have you stay with us at The Oberoi, Lombok.

Thank you very much for taking the time to post a review of our hotel and for your great feed backs.

We are delighted that you are praising our product and service particularly our friendly and courteous staffs, the spa and restaurant food. We are committed to consistently providing warm, efficient and discrete service to our guests. The appreciation and acknowledgement is always our greatest reward.

The team joins me in thanking you for your patronage and support and look forward to the opportunity of welcoming you back to Lombok and to The Oberoi in the near future.

Thank you.
With kind regards,

Rudy Baihaqi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed January 7, 2014

I stayed at The Oberoi Lombok for a romantic New Year’s vacation. It was the first time for me at an Oberoi hotel but based on my stay I will stick with other trusted luxury chains going forward.

My main negatives, which really put me off, were the disappointing breakfast, the extremely expensive drinks and the limited water sports/beach club. I have no idea why the hotel doesn’t offer a nice breakfast buffet. If you book a rate that includes breakfast you are pretty much limited to a standard American breakfast which simply bores you after 3 days. I love a nice big leisurely breakfast/brunch and was very disappointed at the limited breakfast offering that is included with your standard rate. Almost as disappointing were the completely unreasonable prices for drinks and to a lesser extend the general food offering. This is not a top-notch metropolitan bar and therefore it feels like it’s priced to purely maximize the spend per guest stay. The luxurious Lombok Lodge right next door demonstrates how it should be done: Lovely exclusive atmosphere and a top notch food&beverage offering at a fair price point. My final negative is the rather limited water sports/beach club. For a resort this size there should be much more activities on offer. Also, more often than not the limited equipment was rented out to other guests without a second/back-up equipment.

On the positive side, the service, the overall size of the estate and the design of rooms and especially the bathrooms made up for some of the shortcomings mentioned above. But if I came back to Lombok I would probably stay at the luxurious Lombok Lodge next door which doesn’t have the extensive estate but has by far the superior food&beverage offering at a lower price point.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Timo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Lombok, General Manager at The Oberoi, Lombok, responded to this review, February 21, 2014
Dear Guest,

It was an absolute pleasure having you stay with us during your recent visit to Lombok and
Thank you for sparing your time for updating your experience on Trip Advisor.

It is delighted to know that you are satisfied with the hotel ground, the rooms and efficient maid services and the details touch on your stay which I will celebrate with my team on your positive feedbacks.

We are delighted that you are praising our service, the overall size of the estate and the design of rooms. Hence we regret we fell short to create a good dining experience during your stay and your concern on activities on offer. Please rest assured that I have shared your comments with the team where action plans have been put in place to address your remarks to ensure our standards are being met and all our guests experience is flawless.

Thank you for the constructive feedback that we are able to isolate the finer details of our guest expectation in order to focus on constantly striving to deliver a flawless experience to our guests.

Lastly, on behalf of the entire team, we do hope to have the pleasure of welcoming you back to The Oberoi Lombok in the near future and allowing us to demonstrate the bespoke Oberoi service that our guests have become accustomed to.

Thank you.
With kind regards,

Rudy Baihaqi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

We had a fabulous three-night stay here. Went snorkeling at the Gili Islands (saw a sea turtle), used the spa a couple of times, enjoyed breakfast and lunch in our private "villa", visited the local market by horse cart. Agree with previous reviews that the food was a bit limited in selection. Probably good for Indonesian food, but only so much Nasi Goreng and Mi Goreng that one can eat. We did go to the Lombok Lodge next door where the food is fabulous. It is literally a five minute walk away, so you could conceivably do dinner there every night if you wanted to. The property is pristine and super quiet. A great place to relax and have every one of your needs taken care of.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nguoi_du_lich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Lombok, General Manager at The Oberoi, Lombok, responded to this review, February 21, 2014
Dear Guest,

Thank you for taking the time to review us on Trip Advisor and sharing your Oberoi Experience
We are delighted to know that you enjoyed your stay and that we could be of assistance to make your stay comfortable.

Thank you for praising our rooms, personalized detail service and food quality that we share it with our team members. Your kind words of appreciation for the team will go a long way in encouraging them to achieve higher standards of service excellence as we are committed to consistently providing warm, efficient and discrete service to our guests and the appreciation and acknowledgement is always our greatest reward.

On behalf of the entire team, we do hope to have the pleasure of welcoming you back and create even more positive experience on your next visit.

Thank you
With best regards,

Rudy Baihaqi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

Just spend a week at the Oberoi in Lombok. Great hotel -- as one of the first upscale properties in Lombok, it is considered "old" by the locals, but the upkeep is excellent and everything remains at a very high level. The grounds are great and the private beach and view out to the Gili Islands is fantastic. As noted, the staff is fantastic from top to bottom -- the restaurant managers and wait staff, the housekeeping manager and staff, the spa staff, the front desk/concierge folks, etc. All were very responsive and very open and friendly. To be specific, we had a minor problem (our reservation was wrong, and our check out date was incorrect) -- so this could have been a problem. But the quality and responsiveness of the staff was great as they fixed it and made sure we were aware all was well. I would push back on those who say the food is not good -- we have a very high bar for this kind of thing, and would put the breakfast and dinner options as quite good. The beach BBQ was great, the standard breakfasts were of high quality, the traditional Indonesian Rijsttafel was amazing in every respect. We've certainly had better meals in our lives, but at a resort in a beach location, not often. So, would highly recommend the Oberoi in Lombok. We stayed in a pool villa -- fantastic when it wasn't raining (great to have our own pool, lots of space, lots of privacy).

Room Tip: Pool villas seem like they are worth the price in upgrade.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Skhyperion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Lombok, General Manager at The Oberoi, Lombok, responded to this review, January 21, 2014
Dear Guest,

Thank you for taking the time to review us on TripAdvisor and sharing your detail feed backs upon your recent visit with us.

First of all it is our pleasures to hear that you were satisfy with our product and service that we have made your stay a memorable ones.

Thank you for praising the spacious room, personalized service and food quality (particularly the Beach BBQ, Rijstaffel and breakfast) that we share it with our team members.

Your kind words of appreciation for the team will go a long way in encouraging them to achieve higher standards of service excellence.

The team joins me in thanking you for your patronage and support and look forward to the opportunity of welcoming you back to Lombok and to The Oberoi in the near future.

Thank you.
With kind regards,

Rudy Baihaqi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
47 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

The hotel is situated in a quiet and secluded part of the island. It has very lush gardens and a beautiful private beach. The pool is a decent size but not deep enough and could have been a lot longer (but I am an experienced swimmer).

The room is beautiful and in keeping with the rest of the surroundings. One of the nicest I have stayed in. The bathroom is beautifully appointed and I particularly enjoyed the sunken marble bath. I left a bag with the taxi company and the Oberoi staff was very helpful in making sure it was safely returned. Generally they were very helpful and attentive.

My only slight criticism is the quality of the food. Whilst it is good it fell short of what I expected. This is important because there are no other options nearby.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PebblesFlintstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOberoi_Lombok, General Manager at The Oberoi, Lombok, responded to this review, January 21, 2014
Dear Guest,

It was an absolute pleasure having you stay with us during your recent visit to Lombok and
thank you for sparing your time for updating your experience on TripAdvisor.

We are delighted that you are praising our product and service particularly our high quality staff, good customer service and facilities and some activities provided. Hence we regret we fell short to create a good dining experience during your stay due to the concern of food quality.
We have taken your feedback to each respected department for our future improvement.

Thank you for the constructive feedback that we are able to isolate the finer details of our guest expectation in order to focus on constantly striving to deliver a flawless experience to our guests.

Lastly, on behalf of the entire team, we do hope to have the pleasure of welcoming you back to The Oberoi Lombok in the near future and allowing us to demonstrate the bespoke Oberoi service that our guests have become accustomed to.

Thank you.
With kind regards,

Rudy Baihaqi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Lombok

Property: The Oberoi, Lombok
Address: Medana Beach, Tanjung, Lombok 83352, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Tanjung
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Tanjung
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi, Lombok 5*
Number of rooms: 50
Official Description (provided by the hotel):
Secluded Luxury Resort with traditional influences, situated on the beach in 24 acres of tropical gardens. ... more   less 
Reservation Options:
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Also Known As:
The Oberoi Lombok Hotel Mataram
Oberoi Hotel Lombok
Oberoi Hotel Mataram
Oberoi Mataram
Mataram Oberoi

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