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Reviewed 4 weeks ago via mobile

Had a good time at this resort, my butler Nelson did a fantastic job, contacted myself everyday making sure everything is good! The resort is quite nice, everyone works hard here too make sure your stay is good! The food is very good at buffet and the restaurants! Overall I was quite satisfied with this resort!

Date of stay: January 2020
Trip type: Traveled solo
Thank 773johnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, General Manager at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear 773johnn,

Thank you for sharing this glowing review of your recent holiday experience at Majestic Mirage

It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We are honored that you also mentioned your butler Nelson and we will let him know that you appreciated his service.

We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

Sincerely,

Gerardo De Groot
General Manager
Majestic Mirage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This is our second time at Majestic Mirage we traveled Dec 1st -7 th .... Renaldo was our Butler he was great took care of reservations and golf and anything we needed .. we had met some wonderful people last year that are still there .. Noemy in the buffet we love you she decorated our table every morning ... Riccardo Reiki Manuel are an amazing team in the buffet as well . Yan Carlos made us laugh everyday in Buffett .. Jandy at roomservice was the fastest person in the property haa Super Jandy .. one of our favorites Arturo on the beach we returned because of you ! He took care of us last year and he took care of us this year you make our vacation the best ! We also love Revil ( ?) on beach he was wonderful ..Alberto at the lobby bar remembered us from last year he’s the best bartender ... I can’t believe we didn’t meet the most amazing person last year but met him this year Juan Bernardo ... omg you are an amazing person that we were lucky to spend time with you .. I left my Fitbit on a chair by the pool and he found it and made sure he took it to the office and found me the next day to bring me to the office to get it ! He’s truly amazing ...
Another great vacation can’t wait to see everyone next year !

Date of stay: December 2019
Trip type: Traveled as a couple
Thank Kenneally3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, General Manager at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Kenneally3,

On behalf of the Majestic Mirage team, we would like to thank you for sharing your memories of your fantastic time here with us.

Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. Our wonderful staff is always looking forward to offer services and attentions crafted to each of our guests needs. We all want you to feel as in paradise, receiving from our team a true royalty treatment. It is such an honor to hear from you that we have accomplished our purpose during your stay with us.

Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.

Sincerely,

Gerardo De Groot
General Manager
Majestic Mirage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Had a great time! Service was amazing! Beautiful resort, safe and clean. Thank you to the wonderful staff for making our experience amazing. The water was beautiful and it was so nice out every day. !!

Date of stay: January 2020
Trip type: Traveled with friends
Thank NicoleB77732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, General Manager at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear NicoleB77732,

On behalf of all the staff here at Majestic Mirage, I would like to thank you for having chosen us for your stay in Punta Cana.

Your comments encourage us to keep giving the best of us, since it is proof that we are achieving our main goal which is to make the best of all our guests vacations. We are delighted to receive your kind compliments for the team who makes every effort to ensure that the Guests feel like Royalty during their time at our resort.

Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.

Sincerely,

Gerardo De Groot
General Manager
Majestic Mirage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Stayed at Megisitc Mirage it was absolutely pleasure to have spent our time at the resort our butler Nelson was really helpful and kept in touch throughout our stay and made sure we were comfortable and Animation team were so entertaining Anglo and enjoyed taking part in the activities. Would diffently recommend this resort to family and friends.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 211gurmeets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, General Manager at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear 211gurmeets,

Thank you so much for your wonderful words and for taking the time to tell the TripAdvisor community about your stay.

It really thrills us that you had a wonderful stay and that we were able to achieve one of our main goals, which is to make you feel like royalty. It thrills us to read that your stay was an unforgettable experience and that you received a very friendly and attentive service from our team, especially from your butler Nelson.

We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

Sincerely,

Gerardo De Groot
General Manager
Majestic Mirage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

It was a great stay! Our butler CARLOS took such good care of us and made it such a luxury experience. His service was outstanding. He was always available to assist us, make reservations, etc. He went out of his way to make things happen for us.

The resort is absolutely beautiful! The rooms are huge, bed so comfy we were located in the building 7 a swim up room facing the inside! The outdoor (swim up area) need some fixing up… Pretty much all the Bali bed on this resort has mold.

Beaches are beautiful. Never seen more perfect sand! No weeds perfect water!

The food is nothing to write about. Not much at the buffet and really just OK.
The Royalton for example had lots of options and good food at all time.
The food is important to us while we travel and that’s the reason I give this resort a 4 stars.

The Disco and Casino are located the Majestic Elegance about 5 min walk.

Date of stay: January 2020
    • Sleep Quality
    • Service
1  Thank lynntrip73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, General Manager at Majestic Mirage Punta Cana, responded to this reviewResponded 4 weeks ago

Dear lynntrip73,

On behalf of all the staff here at Majestic Mirage, I would like to thank you for having chosen us for your stay in Punta Cana.

It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We are delighted to receive your kind compliments for the team who makes every effort to ensure that the Guests feel like Royalty during their time at our resort.

We have specifically noted your comments regarding your food experience. Please be assured that we take this matter very seriously and is of paramount importance to us as we strive to offer a wide option of restaurants with different variety for our guest’s satisfaction. We have brought this incident to the immediate attention of the Executive Chef and Food & Beverage Manager for review and improvement.

We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.

Sincerely,

Gerardo De Groot
General Manager
Majestic Mirage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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