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Reviewed November 3, 2014

Great service, the rooms are great and spacious. The guest services were remarkable, all staff are very polite and attentive. The best part, you have access to 3 properties ...all amazing. The bartender Pedro and the assistant manager Francisco were fabulous. Must go to Caribe Resort provides top shelf alcohol and great show.

Date of stay: November 2014
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Thank melisasw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this reviewResponded November 5, 2014

Dear melisasw1,

It gives us great pleasure to extend our gratitude to you for having dedicated a bit of your time to write about your experience here at Punta Cana Princess.

We are deeply honoured by your comments towards our staff, especially those to Pedro the bartender and Francisco, we are very happy of them being part of our hotel and we will pass your comments on to them.

Once again, thank you for your valuable comments and we hope to have the pleasure of welcoming you again.

Best Regards,


Julio Paulino
Operation Manager
Punta Cana Princess All Suites Resort and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2014

The service on the trip was outstanding. All of the employees were extremely friendly and always greeted us as we walked by. The good was outstanding with a large variety of options. The scenery was beautiful both on the resort and on the beach. We really enjoyed the animation team who made are stay so much fun. Nelson was excellent bartender.

Date of stay: November 2014
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1  Thank Incomin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this reviewResponded November 5, 2014

Dear Incomin,

It is rather pleasing to know that you chose Punta Cana Princess to spend your honeymoon and that we were able to contribute to you enjoying such a special occasion. It is lovely to read that you had a pretty good experience with us.

It is always enjoyable to learn that our guests were able to enjoy their stay to the fullest while under our care and we are truly grateful to have received your good opinion about our hotel and the service we provide, taking into account that our main objective is to surpass your expectations.

We really thank you for your compliments towards our staff, especially the animation team and Nelson the bartender.

Thank your for you positive feedback and we look forward to your next visit to Punta Cana Princess.

Cordially,

Julio Paulino
Operation Manager
Punta Cana Princess All Suites Resort and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2014

The hotel experience has been ok. There were a few minor issues with the room and maintenance also had a problem with me. This was not good, my Spanish is poor but the maintenance guy had no care to try understanding.Other than this my stay has been as expected, I came only for R&R. Above all the service is best, thanks Senior Emanuel,Luis & Garcia,Francisco for making things right. The front desk help was great, my room was not what Royal Holiday sold me but Romina corrected the issue as best provided. The garden area of the hotel is very beautiful like paradise. My suggestion is to have a restaurant with food cooked as ordered.

Date of stay: October 2014
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2  Thank jwoo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this reviewResponded November 1, 2014

Dear jwoo12,

It gives us great pleasure to extend our gratitude to you for having chosen Punta Cana Princess for such special occasion.

Each criticism, compliment and recommendation will help us to improve our standards of services.

We are deeply honoured by your comments towards our staff, especially those dedicated to Senior Emanuel,Luis & Garcia,Francisco, we truly glad them being part of our team and assured you that your compliments will be passed on.

Once again, we appreciate your feedback and we will be more than happy to give you a warm welcome on your upcoming visit to Punta Cana Princess.

Regards,


Julio Paulino
Operation Manager
Punta Cana Princess All Suites Resort and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2014 via mobile

Choosing this location as our honeymoon was the best decision. We came from Romania and the flight was long but it was all worth it. The staff was very friendly and helpful during the entire stay and we made lots of friends, especially the animation team: Rosy, Tonny, Jasmine, Chocolina, Juan Carlos, Michelle, Jose Alberto, and Dj Wonder. They were amazing and made our stay here unforgetable. The cleaning service was impecable and the restaurant staff very attentive and helpful. The food was really good and we had a varety to choose from and every evening the meal had a different theme. All the staff is full of joy and it gave us a sensation of vacation and freedom.
All in all, we really enjoyed our stay here and we really hope to come back next year.

Date of stay: October 2014
Trip type: Traveled as a couple
3  Thank ChiranE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this reviewResponded October 31, 2014

Dear Chiran E,

It gives us great pleasure to extend our gratitude to you for having chosen Punta Cana Princess for such special occasion.

It is always lovely to learn that our guests were able to enjoy their stay to the fullest while under our care and we are truly grateful to have received your good opinion about our hotel and the service we provide, taking into account that our main objective is to surpass your expectations.

We are deeply honoured by your comments towards our staff, especially those dedicated to Rosy, Tonny, Jasmine, Chocolina, Juan Carlos, Michelle, Jose Alberto, and Dj Wonder, we truly appreciate them being part of our team and assured you that your compliments will be passed on.

Once again, we appreciate your feedback and we will be more than happy to give you a warm welcome on your upcoming visit to Punta Cana Princess.

Best Regards,


Julio Paulino
Operation Manager
Punta Cana Princess All Suites Resort and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2014 via mobile

This resort was great all adults which was great made a lot of friends plan a reunion trip back next year. The rooms were nice the food was good at times if I cannot read it I pass. Lol Italian restaurant was great. The tex mex. Steak house was freat. Another restaurant close to the beach was good. Buffet was good at times just like cancun. They really stock your mini bar daily soft drinks beer and bottle water. The staff were great really friendly and always nice. Our person n house keeping was great. We will be going back next year. If u want to b close to the pool or beach I would recommend building 4 or 5. We were n 5 and it was great. They usually had intertainment. N the lobby most every night. Beach party on Friday nights. A lot of couples were on their honeymoon which if u request they have honeymoon suites. I recommend this resort highly. You can also go eat at their sister resorts.

Date of stay: September 2014
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1  Thank Judy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this reviewResponded October 30, 2014

Dear Judy W,

We thank you kindly for having taken the opportunity to comment about your stay at our hotel Punta Cana Princess.

It is always pleasant to learn that our guests were able to enjoy their stay to the fullest while under our care and we are truly grateful to have received your good opinion about our hotel and the service we provide, taking into account that our main objective is to surpass your expectations.

In addition, we would like to thank you for your compliments to the food and our staff.

Once again, we appreciate your feedback and we will be more than happy to give you a warm welcome on your upcoming visit to Punta Cana Princess.

Best Regards,


Julio Paulino
Operation Manager
Punta Cana Princess All Suites Resort and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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