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Reviewed 4 weeks ago

This hotel was amazing and perfect for our long weekend! We have previously stayed at the other Barcelo Occidental location (Caribe), and booked this hotel instead for our winter getaway. We arrived before the 3pm check-in, but Julian, the Bell Boy, helped us get a room earlier (within the hour of arrival) and ensured the hotel made our stay extra special since it was my boyfriend's 30th birthday. They delivered Champagne to our room DAILY and have special treats every day. At first, our room had issues with the AC. When we called guest service to complain, they sent a technician within 5 minutes. Then, when I went to front desk to complain again because it was still warm and the AC was not working, they told me they already had a different room ready for us and would send someone up within 10 mins to help us relocate to the other room. They actually upgraded us at no cost. Julian also helped get reservations for the restaurants when Guest Services could not. It is a perfect location for excursions and easy to get to downtown Punta Cana. I would say, don't book your excursions before hand as the hotel has similar prices and services as other providers like Expedia, and can do additional discounts if you ask. The only improvement they would need is the food. I would have liked more traditional Dominican food (criolla). Also, ditch the disposable plastic cups. Not only reusable plastic cups are better for the environment but they also add a level of sophistication. I would recommend this hotel to my friends, and would stay again!

Room tip: Building 20-24 are close to the beach have a separate pool that is usually quieter, but only the main pool has the swim up bar.
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank mabelcruz39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcosCastilloOPC, Gerente at Occidental Punta Cana, responded to this reviewResponded 3 weeks ago

Dear mabelcruz39,

First and foremost, I would like to thank you for taking a moment of your time to share your recent experience with us at the Occidental Punta Cana. We are glad that in many aspects you were satisfied with our holiday offering, but know we have reviewed all of your comments and suggestions and have taken the liberty of sharing them with our team. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service.

Please accept our sincere apologize for any difficulties you experienced. We guarantee that we will look further into your claims and take any steps necessary to improve in these areas.

Once again, we thank you for choosing to stay with us and hope that in the future you reconsider letting us host you again. We guarantee that we will not only meet, but surpass your expectations.

It was truly our pleasure to serve you.

Cordial regards,

Marcos Castillo
General Manager
Occidental Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

It is a clean and beautiful resort. The beach is great and the food is pretty good. The staff is very nice and the room is very comfortable. There is no beach umbrellas on the beach and sometimes the room wasn't ready at 16:30 when we wanted to get ready for the night.

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank annsophie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcosCastilloOPC, Gerente at Occidental Punta Cana, responded to this reviewResponded 3 weeks ago

Dear annsophie99,

First and foremost, I would like to thank you for taking a moment of your time to share your recent experience with us at the Occidental Punta Cana. We are glad that in many aspects you were satisfied with our holiday offering, but know we have reviewed all of your comments and suggestions and have taken the liberty of sharing them with our team. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service.

Please accept our sincere apologize for any difficulties you experienced. We guarantee that we will look further into your claims and take any steps necessary to improve in these areas.

Once again, we thank you for choosing to stay with us and hope that in the future you reconsider letting us host you again. We guarantee that we will not only meet, but surpass your expectations.

It was truly our pleasure to serve you.

Cordial regards,

Marcos Castillo
General Manager
Occidental Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Beautiful hotel, extremely clean and well kept; great location on the beach. The food is mediocre, with the exception of the pizzeria which was amazing. The service at the restaurants left a foul taste in my mouth. I question if my race/ethnicity played in role in the poor service provided. The front reception staff were amazing.

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank ddsavage2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcosCastilloOPC, Gerente at Occidental Punta Cana, responded to this reviewResponded 3 weeks ago

Dear ddsavage2020,

I would like to thank you for taking a moment to write a review regarding your recent stay at the Occidental Punta Cana. Although we always strive to give each and every one of our guests an excellent experience, no matter which ethnia is. I would like to apologize for anything you might’ve encountered during your time with us that made your holidays less than perfect. That said, we use all of our guests feedback to determine which areas we have to improve.

On behalf of the Occidental Punta Cana and its staff, I would like to reiterate our appreciation for choosing to stay with us. I hope that in the future we will have another opportunity to serve you and exceed your expectations.

Best Regards,

Marcos Castillo
General Manager
Occidental Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We've been First Club owners since 2015 and as always the experience has been amazing. The food is great, the service is great, the rooms are very nice, the staff is great and once you get to know them the experience gets even better.

Room tip: If you want a quiet room get one away from the stage, bars, and pool areas.
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
1  Thank Tonytone17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcosCastilloOPC, Gerente at Occidental Punta Cana, responded to this reviewResponded 3 weeks ago

Dear Tonytone17,

Thank you so much for your loyalty to the Occidental Punta Cana. It was our pleasure to host you and your family. As you know, from first-hand experience, we strive to provide each of our guest with a holiday experience that is nothing short of excellent. I only hope that your next visit will be even better than your last and that we are able not only to meet your expectations, but to surpass them in every way.

Once again, thank you so much for making us your first choice vacation destination in the Dominican Republic. It was, and will always be, our sincerest pleasure to serve you.

Warm Regards,

Marcos Castillo
General Manager
Occidental Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We spent 7 nights here in January 2020, along with another couple and unfortunately, we will not return to this resort again. In summary, the food was basic, the spa staff and beach merchant harassment was beyond annoying, the WiFi I paid for was inadequate, and the lack of beach services made this a vacation to forget. Keep reading for my Pros, Cons, and Tips from our vacation experience at Occidental Punta Cana.
Pros:
Rooms: They were cleaned and restocked daily and we were never disturbed. We could regulate the room temperature easily. Comfortable bed. Note: There was no conditioner, only shampoo, body wash, and bar soap, but no washcloths.
Beach: Never a problem finding a lounge chair. Great beach area and swimming.
Staff: Miguelina, our waitress at the lobby bar was the bestest! 4pm Bingo in the lobby was also fun. Most staff were friendly.
Cons:
Food: The buffet food was never hot, not even warm. The restaurants requiring reservations were mediocre and poor service. The food was flavorless with little to no seasoning. I felt like a second class citizen because we spoke English and did not speak Spanish. Spanish speaking guests who would arrive after us would be served before we would.
Staff: The nonstop harassment from spa staff at the entrance to every building trying to sell you spa services became very annoying after two days. Add the merchants on the beach peddling cigars, sunglasses, jewelry, photos with animals, and excursions, it was uncomfortable. I would say we were approached at least 10-15 times a day by spa staff and beach merchants asking us to buy something. It is hard to relax with so many people approaching you.
WiFi: I can’t believe an all-inclusive resort charges guests for WiFi. It was $40 for the week for two devices; however, the WiFi does not work in your room or on the patio off your room. We were in building 10, next to the lobby and the spa/fitness center (garden side, not pool side) and were not able to get WiFi. WiFi did work outside the room, in the common areas, and at the beach.
Beach Bar: We did not upgrade to First or Royal club. We were just regular guests. There are nice beach bars for the First Club and Royal Club. The rest of the guests, on some days, not all days, had a guy with an umbrella and a small cooler cart with a limited selection of liquor and mixers and Presidente beer. The only other place to get a drink was by the beach club on the far corner of the property. The beach was crowded on that side and all you could smell was the fumes from the motor boats picking up para-sailors. There were no wait staff walking the beach to take drink orders. This is the first time I’ve ever been to an all-inclusive with that poor of beach service.
Tips: We bought our excursions from the beach merchant where they were cheaper. Take a walk off the resort into town to buy your gifts/souvenirs. They are much cheaper and there will be someone at the corner bar that will guide you around. Don’t be afraid to haggle. We often countered with ½ their asking price and didn’t pay much more than that. If you want free WiFi, go sit through the 1 hour time share presentation on your first day. Bring your own insulated drinking container. It will save you trips to the bar and your ice will last longer.

Date of stay: January 2020
    • Value
    • Location
    • Service
3  Thank tjtickle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcosCastilloOPC, Gerente at Occidental Punta Cana, responded to this reviewResponded 3 weeks ago

Dear tjtickle,

I would like to thank you for taking a moment to write a review regarding your recent stay at the Occidental Punta Cana. Although we always strive to give each and every one of our guests an excellent experience. I would like to apologize for anything you might’ve encountered during your time with us that made your holidays less than perfect. That said, we use all of our guests feedback to determine which areas we have to improve.

On behalf of the Occidental Punta Cana and its staff, I would like to reiterate our appreciation for choosing to stay with us. I hope that in the future we will have another opportunity to serve you and exceed your expectations.

Best Regards,

Marcos Castillo
General Manager
Occidental Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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