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All reviews first club royal club la diva punta cana beach bar seafood a la carte restaurants main buffet recommend this resort beautiful beach main pool palm trees stayed in building family vacation nachos nice resort kids club
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Reviewed June 12, 2017

We booked a Royal room for a week and it was fantastic! The rooms are beautiful, new, luxurious with the jacuzzi outside on the terrasse. The bed was more confortable than mine! The Royal restaurant A la carte is excellent. We had the lobster, steaks, foie gras, duck, etc.... We did the steakhouse but we didn't enjoy it has much because it was in a close room with bright light and the service eventhough the food was very good and the service ok was not as good as the Royal restaurant which has a gorgeous view on the beach. We did the buffet for lunch and it was really good. The only thing that I would change is the music on the royal beach section wich was a bit sow and american mostly at night. I would of like an upbeat local music like the other section of the beach. By the way the Royal beach section has shades and the long chairs are so confortable. You don't have to worry about having to keep your towel the all week and turn it back because you get a fresh one every day. So I recommend the Royal room. It is really the ROYAL TREATMENT

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank isatet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gpcsm, Community Manager at Occidental Punta Cana, responded to this reviewResponded June 14, 2017

Dear Isatet,

Friendly greetings from the Royal Level at the Occidental Punta Cana !

Thank you for sharing your feedback. Detailed reviews such as yours help us improve the quality of our holiday offering. We truly appreciate your rating the quality of our holiday offering so highly. Needless to say we are thrilled to hear that we were able to meet your expectations. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will be even better than your last.

It was our pleasure to serve you.

Kind regards,

Scarlett Acosta
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2017

I had a wonderful time with my family, relaxing and not worrying about anything due to the all inclusive package we used. The staff were friendly and accommodating overall. The restaurants could definitely step up with the quality i food and their service was not great. We always had to wait for beverage and kind of felt like they just were trying to shuffle us thru for their next table.

Date of stay: May 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Cyndi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gpcsm, Community Manager at Occidental Punta Cana, responded to this reviewResponded June 14, 2017

Dear Cyndi D,

Thank you for sharing your recent Experience at the Occidental Punta Cana with us and the TripAdvisor community. Although we are glad to have met many of your expectations, we strive for nothing less than five-star quality of service. In other words, we are sure that in your next visit we will offer you an even better stay than your last.

I would like to reiterate our appreciation for having chosen to stay with us. We hope to welcome you back in the near future. Should plans to return arise, please do not hesitate to connect with us through the contact information listed on our website or TripAdvisor direct message.

It was our sincerest pleasure to host you and yours.

Best Regards,

Scarlett Acosta
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2017

I stayed at this resort for one week. I had an ocean side room. The room was very clean and spacious. The a la carte restaurants were amazing. They have an Oriental restaurant, Italian restaurant, Mexican restaurant, Steakhouse Restaurant, Seafood Restaurant, and the Main Buffet Restaurant. You can make your reservations during the day in the lobby. There is also a snack bar at the beach. There is a show every night in the theatre. The staff were very friendly and there were those staff members especially in the restaurants that went above and beyond to make sure that I enjoyed my time there. Leonidas Garcia - Waitress Juan Morel - Waiter & Luis Ventura - Waiter. They were very accommodating and super friendly. I really enjoyed my stay and it was a very relaxing and stress free week.

Room tip: The rooms in Block 26 are the closest rooms to the ocean.
Date of stay: June 2017
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
Thank DeiviCrockett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gpcsm, Community Manager at Occidental Punta Cana, responded to this reviewResponded June 14, 2017

Dear DeiviCrockett,

We would like to take this opportunity to thank you for taking a moment of your time to share your experience at the Occidental Punta Cana with us and the TripAdvisor community. We are pleased to know that in most regards we were able to satisfy your expectations and that, in general, our staff was able to positively contribute to the outcome of your stay. I will share your kind words with Leonidas, Juan, Walter, and Luis. That said, we strive to offer nothing less than a five-star quality of service for each and every single one of our guests.

Once again, we express our appreciation to you for having chosen to stay with us at the Occidental Punta Cana. Needless to say, we’d be thrilled to welcome you back in the near future.

It was truly a pleasure to serve you.

Sincerely,


Scarlett Acosta
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2017

First time to Punta Cana... Everything was wonderful!! Non-stop eating and drinking..and they DO NOT water down the drinks!! Loved the balcony where I could relax and have my coffee while overlooking the pools and the ocean. The shows were very good... Michael Jackson one was EXCELLENT! Went with my son (23) and he made a lot of friends and enjoyed the beach, pool (w/swim up bar) and nightclub. Always something to do, or just lay on the beach soaking up sun or enjoying the shade of the palm trees. Excursions were not expensive but didn't go on any this time - next time!!! Very relaxing! Very friendly workers and shout out to Raphael S. in the lobby area, who helped us with everything, and Alex M at the bar! Remembered all our drinks and makes an e xcellent orgasmo!!!! Would ABSOLUTELY come back again!!!

Date of stay: May 2017
1  Thank dbepler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gpcsm, Community Manager at Occidental Punta Cana, responded to this reviewResponded June 14, 2017

Dear Dbepler,

Thank you so much for taking the time to leave a review regarding your recent stay at the Occidental Punta Cana. Leaving positive feedback for the TripAdvisor community does not only motivate our collaborators to continue offering a super quality of service, but it also benefits other travelers when deciding on their holiday prospects. That said, we are elated to have received such a stellar review on your behalf and, it goes without saying, that your loyalty is our greatest achievement. Our collaborators work tirelessly to provide each and every one of our guest nothing less than an excellent holiday experience. We are thrilled to know we succeeded in your case and look forward to having the opportunity to surpass your expectations on your next visit.

We reiterate our appreciation to you for having chosen to stay with us.

It was truly a pleasure to serve you.

Sincerely,

Scarlett Acosta
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2017 via mobile

The hotel was about the most wonderful place we spend our time the show and the people here are incredible, friendly and funny, we have a incredible time, they are great, La DivaRoger,Marisol,Alejandro,Cafe
Chocolate,Carla,Mariposa,
Muñeca,Gucci......these people are great, they make my stay so wonderful, they are the heart of occidental Punta cama, including the ones at the bar, like Francisco, rivera , and the others I can remember there name, every body here make feel at home, thanks to all of theme.

Date of stay: June 2017
Trip type: Traveled with family
1  Thank Orlando S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gpcsm, Community Manager at Occidental Punta Cana, responded to this reviewResponded June 14, 2017

Dear Orlando S,

We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. Please know I will share your kind words with La Diva, Roger, Marisol, Alejandro, Cafe, Chocolate, Carla, Mariposa, Muñeca y Gucci.

We sincerely thank you for choosing to stay at the Occidental Punta Cana. We are definitely looking forward to host you on your next visit to the Dominican Republic. Once future plans to visit do arise, please feel free to contact us with any inquiry you may have. We guarantee your next visit will be far better than your last.

It was our pleasure to serve you.

Best regards,

Scarlett Acosta
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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