We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (18,291)
Filter reviews
18,291 results
Traveler rating
9,690
4,658
2,003
1,053
887
Traveler type
Time of year
LanguageAll languages
More languages
9,690
4,658
2,003
1,053
887
Show reviews that mention
All reviews club premium la fuente santa fe steakhouse coral seafood family deluxe sports bar spanish restaurant dinner reservations jacuzzi on the balcony language barrier beautiful resort seafood restaurant family vacation ocean front make reservations a la carte restaurants adult pool
Filter
Updating list...
6,160 - 6,165 of 18,291 reviews
Reviewed March 25, 2014

My family and I recently visited this hotel for 10 days in March. We had read many mixed reviews before leaving which gave us a little concern. Our experience too was also fairly mixed with both positives and negatives.

Firstly, as per many other reviews, there is no questioning that this is a beautiful resort – fantastic grounds excellently maintained by the constant maintenance & cleaning armies! The beach is stunning, lovely soft white sand and clear blue waters. Plenty of space and deck chairs available throughout the day. Usually should have no issue getting shade from one of the many palm trees too. We spent a few days by the beach, however, most of the time we stayed by the pool area as our young daughter preferred it there. There were also always plenty of sun beds available by the pool too, it was nice to be at a resort where people are not getting up at the crack of dawn to reserve sunbeds!

The grounds are large, however, not too large to get around. If you are reasonably mobile you should have no problem getting around on foot. Alternatively the train runs very regularly so is a convenient way to get around.

The room was fine, not spectacular but decent size, clean and gave us everything we required. Hot tub on the balcony is a nice touch.
We had read a couple of reviews on here before going about staff and general customer service levels being poor. From our experience 99% of the staff we encountered were excellent. Yes majority of staff speak little English and it could be difficult communicating at times, but we managed to get by and the staff where clearly trying. In my opinion, we were in their country therefore if we can’t speak their language that is our problem not theirs, just my opinion though.

There were a couple of staff members who stood out in our stay. Willy Sanchez in Guest Services was extremely helpful – a very polite young man with excellent English. Also Maria Ramon in the Miramar buffet restraint – seems to work non-stop, all day long and is always being friendly and helpful to guests, our young daughter in particular. Maria, your preciosa princesa says Hola!

Entertainment wasn’t great, not much variety other than the Circus and Michael Jackson show which was good. The real disappointment for us though was the food. At best this was average. The buffet restaurants were actually not too bad as far as buffets go, plenty of choice - fish, meats, veggie dishes, salads, Pizzas, freshly cooked pastas, rices etc. If you can’t find something to eat there then you must be very fussy! In terms of Al a Carte, we felt the best food was at the Spanish, we had two meals there of high quality. Mexican was good, not excellent but a decent menu and meal. The Japanese was also good, the hibatchi tables are a must do experience for your stay. However, Seafood - we all had Lobster which was over cooked and tough. Seafood salad bar here was good but our main dishes were not good. Steakhouse was average, nothing wrong, just did not blow us away. The Italian was awful - poor food, took orders wrong. I am an extremely unfussy eater, however, could not eat my main or desert.

Overall we enjoyed our time here. Unfortunately as food and drink tend to be a key part of us relaxing and enjoying our holiday, we would probably not come back to this resort in the future. It pulled a decent 4/5 holiday down to a 3/5 for us.

Date of stay: March 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank adamr442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded March 27, 2014

Dear Guest,

We want to thank you for choosing us for destination of your holiday. We are honored of having been part of your memories. We are very pleased to hear that our services and facilities met your expectations, we really appreciated your impressions in regards to our grounds and landscape, as well as your comment about our beach which is one of the top 10 in the world but we specially want to thank you for let us know that thanks to the effort and performance of our team we were able to provide you a delightful stay.

We will pass your nice comments to Willy Sanchez and Maria whom will be happy to receive you kind notes. We are sorry that we were not able to fulfill your expectations 100% with our food concepts, you can be sure that our executive chef will take care of your observation in order to make some changes in our menus.

We hope that you consider visit us once again in the future to see our improvements and commitment to excellence customer service.

Regards,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

OLA! This hotel is just beautiful and there is plenty of everything for everyone. The Theatre is the biggest I have ever seen, 2 floors. The hotel is all marble, modern and very rich. Elevators and Plenty of shops on the hotel grounds like a shopping mall, U Spa Bavaro is very big, has its own endless pool and it is huge. The treatments are also very good. I had two and loved it. Most of the rooms are oceanview because they are shaped like a U facing the ocean. The beach is to die for. White powder sand;easy to walk on and can walk for miles. It is a very long beach surrounded by Palm trees and some shade. The water is not deep, it is clear and warm. This proporty is very HUGE! It has an Adult section, family section and delux section. The Adult section was quiter but older. We had a Jr. Suite facing the ocean and that was very nice. Most of the rooms if not all have a Jacuzzi tub in the balcony. The rooms are very clean and comfourtable. They also have snacks and a fridge in the room that is filled daily. There is a little train that goes around the property all day and night. It is a good idea to jump on it at first and see the property. This place is also GREAT for KIDS. There are many fun pools for them with the pirate ship and wave pool. It is also great for teans. They have their own disco/night club and Adults have one as well. Casino, Coffe shops, Golf, entertaintment. You really don't need to leave the propery. Just bring good walking shoes. People also dress up for the restaurants at night. I liked the Japanese, Mexican, Italian & Sea food. We could have had one every night if we wanted to. There was no limit for us but the buffet was good as well.. Back to the beach... There is windsurfing, kayaking, sailing, para sailing and other water sports as well. It is a BUZZING PLACE with party boat, but you can always find a quite spot as well. I think it is great for families, friends, teens and kids. Very safe and fun place with several huge pools. If you are looking for an intimate, quiet time, this may not suite you. As far as the tipping goes, it did not seem to make a difference. They are soooo busy serving everyone that you might not even see the same person twice. That is how big this place is. There is I think close to 1800 rooms so you can imagine how big this place is but they seem to manage to serve everyone. Some line ups but not too bad. I would call this a PARTY PLACE. It is on my list of places to come back to. Loved the beach, loved the food, loved the weather, loved the location. HAD A GOOD TIME!
Happy Travells, ENJOY!

Room tip: Ask for an oceanview on the second or third floor and they will try and accomodate you. The view is fantastic! There are elevators everywhere. If you don't want to walk a lot, ask for a room closer to the main building where everything is. If you leave a tip for the house keeping, you will get better service.
Date of stay: March 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank 5,685
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded March 27, 2014

Dear Guest,

Thank you very much for having chosen Barceló Bávaro Palace Deluxe for your last vacations.
We are glad that we were able to provide you a delightful stay and that you enjoyed our well-kept beach, our activities as well as the beautiful view of your room.

It is a pleasure for us to know that our gastronomy was to your liking and that you enjoyed the service of our staff.

We hope see you soon in our resort.

Sincerely,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

A large, but luxurious hotel. The a la carte restaurants were great. Liked the Spanish, Italian and Seafood in particular! Always best to have a few cocktails in the lounge first! Sometime difficult to find a free table for breakfast, but Staff were friendly and courteous .
Can recommend the Spa treatments. The ladies have a great massage technique. Spa Hydrotherapy pool, was a little cool for my liking, but otherwise a great afternoon spent in Spa!
We had a suite with jacuzzi bath on balcony and sea views- The perfect way to see the sunset! Evening entertainment in Theatre was great- we saw Circus ( a bit like a mini Cirque du Soleil) and Michael Jackson tribute- both were top quality acts!

Room tip: Suites with Sea View.
Date of stay: March 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Pauline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded March 26, 2014

Dear Guest,

We appreciated your preference and kind review. It’s a pleasure for us to know that you had a delightful stay enjoying our services and facilities. As you may understand, our guests’ satisfaction is our top priority and in your case we are glad that you had a great relaxing holiday!
Thanks for your kind comments about our staff, spa, and show were of your liking.

We hope to welcome you back in the near future! Here, we will be waiting for your news!

Best regards,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

We booked for our wedding in february, and brought 50 of our closest family and friends. We had read many reviews good and bad, and were a little hesitant at our decision. But we can happily say that this resort was incredible. For us cleanliness is very important, and the whole resort gleamed from top to bottom at all times. Food was great, our only suggestion would be to book your reservations right when you arrive, as the resort was at capacity when we were there, and it was a bit of a challenge to get reservations for our large groups of people, but we were flexible with where we ate each night so it ended up working out anyways!
We highly recommend club premium, all of the staff, especially Elvis was friendly, prompt and went to great length to make sure our stay was perfect.
We had our wedding at the resort and it was incredible. The venue was amazing and The staff, particularly our wedding planner Laura was awesome. Laura was very prompt in answering any questions prior to our arrival, and when we did get there she was completely at our disposal they do over 400 weddings a year, they are experts at what they do and they cover absolutely everything that you could want or need. The whole day went off without a hitch, we couldn't have dreamed up a better day.
Our photographer at Tropical Pictures, Micaela perfectly documented every moment of our day. I happen to be a very camera shy bride, and from the moment she walked in the room i felt like she was an old friend, and her attention to detail was surprising, she didn't miss a single moment or item involved in our day.
We highly recommend a vacation at this resort and even more so a wedding!

p.s. the spa was beautiful!!!

Room tip: Definitely an upgrade to the premium club and the Junior Suite Deluxe is worth every penny, the rooms are much closer to the lobby, restaurants, and especially the pools and beach!
Date of stay: February 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded March 28, 2014

Dear Guest,

Thank you so much for your review on TripAdvisor as well as for having chosen us as the ideal place to celebrate your wedding. We are more than pleased to know that you and your wife had a wonderful ceremony and that everything came as you desired. We know that there is a commitment to all our guests when select us among others resorts and all our human team at Barceló Bávaro Palace Deluxe make their best effort to accomplish our guests’ entire satisfaction.
We are satisfied that our Club Premium service and staff especially Elvis fulfill your expectation.

We sincerely hope that you come back and visit us celebrating your honeymoon next year! Here, we will be waiting for your news whenever you decide to come back!

Our best regards,

Javier Cordero Gilsanz
General Manager Barceló Bavaro Palace Deluxe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

After a few complications with our reservations from our travel agency Lorraine with club premium handled everything! It was a trip for my 21st birthday and she helped make it memorable! The hotel was perfect, it has something for everyone in our group, and looked like the pictures! Can't wait to return. :)

Date of stay: March 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Morgan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded March 25, 2014

Dear Guest,

We appreciated your preference and kind review. It’s a pleasure for us to know that you had a delightful stay enjoying our services and facilities. As you may understand, our guests’ satisfaction is our top priority and in your case we are glad that you had a great relaxing holiday!

Thanks for your kind comments about the service level that you received from Loraine, she will be happy to receive you great notes.

We hope to welcome you back in the near future! Here, we will be waiting for your news!

Best regards,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews