None of the staff speaks English! Asked for towels after the maid cleaned our room and did not leave us any ... called the Guest Services transferred me and said they would be up immediately, 45 min. later no towels...called 3 times they hung up on me and finally hunted down a maid to get towels! Front desk checking out said we need $20.00 to get out of the Country I said no I beleive its only $10.00 went and talked to Apple guy and he said you do not have to pay anything to leave just $10.00 to get in their Country! Found the staff was very rude and not one of them went out of their way to be nice just miserable staff who clearly hates their job! Room was nice ... pools were nice...food okay, but think their are better resorts according to people on the plane that stayed at different resorts....good luck if you decide to stay there!
There is NO CUSTOMER SERVICE making your stay a pleasurable one! They need to be trained properly and a smile would be nice...all the staff is miserable and not happy people!More