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Reviewed 3 weeks ago

Very nice, splendid, wide space of the hotel made great impression on me and my son. I totally loved the restaurant by the beach and eating delicious dinner admiring the ocean view. Food was very good!!! People working there were very nice and helpful. Not everyone spoke English but it was kind of fun to try to explain what we wanted. I really liked the garden designs, bar by the pool, music, and spa. Massages were really good and It was possible to negotiate the price. I was with my son and I can tell that people there love kids and I felt safe all the time.

the only minus I have to mention, I booked this hotel by "love holidays" and they sale all-inclusive packages with WIFi, I paid also extra for an ocean view room. Unfortunately, when I arrived at the hotel I had to pay extra for the access to internet and my room didn't have an ocean view (the left side of the balcony had a small corner of the ocean view). So the experience with love holidays is quite disappointing

Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
1  Thank Roam99047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elhimpressive, eConcierge at Impressive Resort & Spa Punta Cana, responded to this reviewResponded 2 weeks ago

Dear Guest,


Receive a warm regard from Impressive Resorts & Spa

We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on Tripadvisor a such a kind feedback about your stay.

We appreciate hearing that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel.

We are sincerely looking forward to the pleasure of welcoming you again in Impressive Resorts and assure you that you will enjoy superior services and facilities on your next visit.

Warm regards from paradise.

Sincerely,

Eva Hernandez
eConcierge
Impressive Resorts & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

the hotel very good she have a good personal good activities about food is ok but the same every every day and this can be a liitle disconfortable after 12 days but in rest all perfect and the team of the party show was perfect in special tsunsmy boy very attent snd simpatic with all people and very carismatic and the best dancer ‍♀️‍♀️‍♀️‍♀️‍♀️

Date of stay: September 2019
Trip type: Traveled with family
Thank Sebastian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elhimpressive, eConcierge at Impressive Resort & Spa Punta Cana, responded to this reviewResponded 2 weeks ago
Google Translation

Estimado Sebastian,

Gracias por sus amables comentarios.

Para nosotros es un gran honor escuchar palabras como las que usted acaba de compartir a través de su comentario. Nos enorgullece saber que hemos llenado todas sus expectativas, que para nosotros era nuestra meta principal.

Impressive Resorts & Spa es su casa , así que anhelamos tenerle de vuelta en este paraíso.

Saludos Cordiales,

Eva Hernandez
eConcierge
Impressive Resorts & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I stayed for a week in September staff were miserable and food was never hot unless you went to a restaurant you had booked and you have to be lucky not to get 6.30 or 9.30 reservations which was a joke.
I was a premium guest and to be honest makes no difference as other guests who are not premium get the same benefits as no staff seem to challenge them in premium areas.
I have been to the Caribbean many times but never seen anything like the impressive before.
The room never had the sheets changed or the floor swept and the mini bar was only topped up if you asked

Room tip: Get a sea view
Date of stay: September 2019
    • Value
    • Service
Thank Lazy2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elhimpressive, eConcierge at Impressive Resort & Spa Punta Cana, responded to this reviewResponded 3 weeks ago

Dear Guest,

On behalf of our team members & myself, thank you for taking the time to comment on your recent experience at Impressive Resorts & Spa! It is always a pleasure to receive your feedback.

At the same time, you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist, and take whatever corrective actions may be necessary.

Have a great day!

Eva Hernandez
eConcierge
Impressive Resorts & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Stayed at Impressive for 1 week..end of April to beginning of May. Room was very clean as well as the grounds. Beach area was also nice. The food buffet was good...no issue with food being cold. If you want to eat at the other non buffet restaurants you will need to make a reservation in the morning.

We had only 2 issues. One with our reservation at the Asian restaurant. Apparently if you are 10 to 15 minutes late they won't let you in ( we were on an excursion that got us back late).
Second issue was that the a/c in the room wasn't very cold.

All staff were kind...brush up on your Spanish, some of the staff had us reply to (and helped with the missing words) them in Spanish even though they understood what we wanted.

Keep in mind......you are in their country not your own!

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Journeeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elhimpressive, eConcierge at Impressive Resort & Spa Punta Cana, responded to this reviewResponded 3 weeks ago

Dear Guest,

Receive a trendy regard from Impressive Resorts & Spa

Thank you for taking the time to share your experience with us at Impressive Resorts & Spa. We appreciate your important feedback with some observations and points to improve; it is only through the comments of our visitors that we can improve our facilities and services.


We hope to have another opportunity to host you and assure you that you will enjoy superior services and facilities on your next visit.

Cordially,

Eva Hernandez
eConcierge
Impressive Resorts & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We had an AMAZING time at the Impressive Resort in Punta Cana. This was our first trip to the DR and our first time at an all-inclusive resort. We were very impressed. We upgraded to premium and it was definitely worth it. You get treated much better, are given a better room with a view, have access to better pools, the beach area for premium is nicer and you have access to beach day beds, better food options, better alcohol, etc. We thought that the pictures on the website did not do the resort justice, it is BEAUTIFUL! Every staff member we came into contact with was so nice and welcoming and helpful! With the exception of Angelica, one of the restaurant hostesses, she was not very nice. The resort felt very safe. They have security guards on the beach to keep the locals off their beach and make sure their guests are not being bothered. We did not have any issues with any of the food or any of the drinks with ice. We ate at a different restaurant every night and the food was great. Edwardo was really great at keeping our wine glasses full! For breakfast and lunch we ate at the buffets and the food was great. Lots of variety to choose from and good tasting food. There was so many things to do, we were never bored, yet we had the most relaxing week in paradise. We recommend going on the off season as the resorts, town, and excursions are not crowded. We would highly recommend this resort to anyone looking for an amazing vacation! We will definitely be back!

Room tip: Upgrade to Premium
Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank nicoletonin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elhimpressive, eConcierge at Impressive Resort & Spa Punta Cana, responded to this reviewResponded 3 weeks ago

Dear Nicole,

Receive an Exclusive regard from Impressive Resorts & Spa

Thank you for taking the time to share your experience with us at Impressive Resorts & Spa. We are glad that the facilities and services offered to you by our staff were to your complete satisfaction. Its a pleasure for us that you rate your stay and our resort as a Perfect and that you have a blast of a time.

We love when our staff goes all of their ways in order to please every single need of our guests; we pride ourselves on this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. Also, Thank you for highlighting how incredible our food is and for saying that everyone is incredibly kind and happy to help you.

Your impressions are extremely important to us, as we strive to provide an extraordinary experience for our valued guests. It is gratifying to know this stay will not be your last, and I look forward to welcoming at our Impressive Resorts & Spa

We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.

Warm regards from paradise,

Eva Hernandez
eConcierge
Impressive Resorts & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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