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Reviewed August 14, 2019 via mobile

My fiancé and I travelled and stayed here in May 2019 and had an amazing vacation. We are not resort vacationers, we are typically the on the go explorers off the beaten path who need a vacation from their vacation type of travelers. So, This was quite the relaxing stay and a treat for us.

We arrived to the resort through the Expedia shuttle service which I highly suggest. We were welcomed with a chilled towel and a delicious cold beverage! We were a part of the Elegance Club which was well worth the perks with a separate lounge check-in. That was a nice and smooth process. The only thing I wish I did was pack my bathing suit in my backpack and not my suitcase because we could not get into our rooms until the early afternoon, we arrived early morning. I’m sure if we asked for our suitcases they would have brought them out but we wanted to explore and eat.

The food is pretty decent at the resort with several restaurants to choose from. I must say the room service meals were not my fiancé or I’s favorite so we only did that once. The menu is limited and our sandwiches were not very good but the food in the restaurants is great! I loved the hibachi dinner.

We had an amazing butler named Victor! He was extremely helpful and often checked in with us. He and my fiancé planned a surprise for me back at our room after I said yes to the big question at sunrise on the beach. Victor really went above and beyond, and truly made that day even more special and memorable so thank you so much for that! Victor really made our vacationing experience exceptional because he takes care of all of your dinner reservations. He was accessible via text and a quick responder.

The resort itself was beautiful. With the Elegance Club we had bonus amenities with snack bars, private pools and private bars, an exclusive beach area and more! Paying extra for this privilege is well worth it! There is no lines, no fighting for beach chairs, no kids! The only thing I will say is if you want front row, you have to get there early otherwise people will beat you to it and reserve it with their towels and leave, even though they are not supposed to do that. One day, a father had left belongings on 3 canopies by the beach front for his entire family. I was super annoyed by this because it was our last day and we woke up extremely early to get there to only find towels on every single one. So that will happen, it’s best not to ruin your vacation by being angry at rude people. Especially when this place is about relaxing.

Lastly, the excursions off the resort were our favorite part besides the whole getting engaged thing. We went through Expedia and went on the Adventure Boogie excursion and went on the Snorkeling Catamaran trip. Both are worth the adventure! We felt completely safe and had one of the most memorable times of our life. With the Adventure Boogies you can swim in this beautiful cave, and with the snorkeling trip not only do you get to see sharks and manta rays but there is also a fun booze cruise after.

Overall this was an amazing vacation for us! We had a wonder time and would definitely venture back. I hope this helps in your future vacation decisions.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Brittany K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, Customer care at Majestic Elegance Punta Cana, responded to this reviewResponded August 15, 2019

Dear Brittany K,

Firstly, the entire team of Majestic Elegance wants to thank you for sharing your experience with the rest of the TripAdvisor community.

We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience in our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.

We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.


Sincerely,


Claris Espinal
Customer care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2019

We were back at Majestic Elegance from July 21 to July 30 and it was absolutely fantastic...MAJESTIC !!

Elegance Club staff and facilities are perfect. Thanks to Rosa-Maria and our Ysabel :)

Once again, warm thanks to our Butler; Jose Alejandro Lagua, who was our guarding Angel again, we were so excited to be back !!!! he was actually waiting for us at the main lobby when we arrived !!! Such an amazing attention, we simply love Jose :)

Jose was always going out of his way and checking on us and making sure our stay was perfect. Treated us like family xxx...and we were so excited to have our same room...simply perfect. We had a "welcome back" banner on our door..felt very special.

Very special thanks to our best servers ever, from the Gourmet, Altagracia, my god, she's a machine...fast,efficient and such a warm smile xxx and also our own Rosa :):)..sunshines...

From the Steak House, mejor de lo mejor ( Eduardo, fantastic, professional, attentive, such a great person, xxx... From Il Bottacio, ( Pedro and Francesco ) and also mejor de lo mejor, the amazing, Rigoberto xxx...mi hermano !

We were pleased to meet one of our favorites from last year Alberto Mejio who's now working at one of the bars and also our angel Jenny xxx, now working at the Elegance Club bar....

New gem found at the Sea & sea...Stephany and Janett :):) These ladies are simply shining !! They did everything for us, welcoming, warm and so efficient...simply, little sunshines :) We are both missing you so much xxx...My dear friend Yamel, super efficient and such a special person xxx...

New gems at the buffet as well, amazing Pedro and Sanchez..excellent service.

Very warm thanks once again to Rafael, our wine specialist..

What a team !! All exceptional people xxx They all made us feel very special !! Hugs and kisses to these wonderful people. xxx...

The greatest discovery this year was Orlando Moreta Santos...My god Orlando...he's touched our hearts on many occasions and surprised us !!
We met Orlando on our second day and me and my wife fell in love with him...Not only did he take care of us, we also discovered an exceptional person and an awesome new dad :):).

It was the love of my life's birthday in july, also our anniversary and the year I've changed numbers..oh well loll... and it seemed like Orlando already knew all about that !!

He personally took care of us, we have no words to thank him enough, he has touch our hearts forever, forever a friend, like part of us xxx...

We were both touched by our Anniversary set-up in the outside wedding gazebo !!! That was a surprise from Orlando for our anniversary !!! We were simply out of breath..., brought tears in our eyes... it was so beautiful and it touched our hearts... Food, and service, was amazing :):) With our own server, the fantastic Andres !!! Thank you from the bottom of our hearts. xxx...

Last year the food was excellent....this year, the food was even better !!!

Thank you very much to the Majestic Elegance Hotel and staff for another amazing and MAJESTIC vacation in beautiful Dominican Republic.

Once again this year, very personal thanks to the Manager of this fantastic hotel.
Mr. Jose Maria Gutierrez, We've met 3 times this year and we were offered an amazing spa experience that we have loved. We want to thank him for that attention.

Privilege moments to our hearts. And we mention once again.. No wonder why this Hotel is so great !! The Manager his so warm and attentive, the staff reflects everything about an outstanding Manager !! The entire team makes it so special.

Our minds, hearts and memories are with all of you once again !

We are already planning for our return next year !! Hoping to see you all next year !

Michel & Sylvie xxxxxxxxxxx......

Date of stay: July 2019
    • Location
    • Sleep Quality
    • Service
Thank Michel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, Customer Care at Majestic Elegance Punta Cana, responded to this reviewResponded August 14, 2019

Dear Michel S,

We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.

Our staff members are truly our greatest asset and you have mentioned so many by name, it is obvious you took the time to get to know everyone, which is usually the basis for a memorable time at any resort.

I have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of services and standards.

Thank you for choosing us, once again, as your preferred vacation destination! We are looking forward to welcoming you back to beautiful Majestic Elegance, here in sunny Dominican Republic.

Sincerely,


Claris Espinal
Customer care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2019

We had an absolute fabulous time in the 6 days at the hotel! 16 of us!!! We had a nice pool view-big room! housekeeping was on point and our restaurant waiter (Jhunior) would give us a heads up on nightly special; hibachi was very entertaining and pool bartender (another Jhunior) made great drinks and friendly. No issues at all ! Waitress (sorry can’t remember name) & her staff at Flavors made our bday celebrations so much fun with the “band”... awesome! The guys in charge of pool activities were so full of energy (water aerobics; running mat; foam party etc), the pool side music was good also. There was entertainment each evening. Everyone was beyond welcoming - everyone had a smile on their faces and greeted you....We had the pleasure of witnessing a beautiful wedding by the pool until night time. Our excursions with the hotel was handled very well. My personal judgement? I would definitely return !!! Plenty to do on that “short” time. The only comment is that the room needs a little upgrade such as changing the frosted bathroom doors for a little privacy... Thank you Majestic for making it an unforgettable time!!!

Room tip: Request any pool view.
Date of stay: July 2019
    • Sleep Quality
    • Rooms
    • Service
Thank jurena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, Customer care at Majestic Elegance Punta Cana, responded to this reviewResponded August 14, 2019

Dear jurena,

On behalf of the Majestic Elegance team, we would like to thank you for sharing your memories of your fantastic time here with us.

Our wonderful staff is always looking forward to offer services and attentions crafted to each of our guests needs. We all want you to feel as in paradise, receiving from our team a true royalty treatment. It is such an honor to hear from you that we have accomplished our purpose during your stay with us. Your comments encourage us to keep giving the best of us, since it is proof that we are achieving our main goal which is to make the best of all our guests vacations.

It is truly a pleasure for us to hear that you enjoyed your vacation here at our resort and it would be an honor to welcome you back to Majestic Resorts.

Sincerely,


Claris Espinal
Customer care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2019 via mobile

It was amazing place where all services are made with Excellency. The place, food, employers, everything there are really wonderful. Specially, we d' like that appreciate the collaborator named Manuel . He is a very polite, humble, that let us in a most comfortable conditions, since we arrived at the resort until the last minute there. He ask us frequently if we are needing something. Whenever that anyone ask us about the resort , I will say that strongly recommend and will also share my opinion about Manuel. My wife and me went to resort for celebrate our honey moon, and we had amazing seven days there and of course, Manuel help us to become better this moment. Finally, if you are thinking about Punta Cana, then, the Majestic Elegance will be your best choice and as long as you be there, look for Manuel...He is a very Sharp Guy...

Date of stay: July 2019
Trip type: Traveled as a couple
Thank 66felipeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, Customer care at Majestic Elegance Punta Cana, responded to this reviewResponded August 14, 2019

Dear 66felipeo,


Greetings from Majestic Elegance and thank you very much for taking the time to share your review here on TripAdvisor.

Thank you so much for sharing with us and future travelers your first impressions about our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your most favorite stays. Our commitment is to make each stay superb, and we hope you have many more outstanding vacation experiences at our Majestic properties.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,


Claris Espinal
Customer care
Majestic Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2019

This is my 2nd time. It felt like I never left. Everything was amazing. Check-in was quick very happy. Service was excellent!!! Staff were very friendly I felt like a family .My butler, Santos was a sweet heart. He always check on us to make sure our stay was wonderful. It was great. I was there with my two adults daughters. We had a blast!! Maxiam. at the pool bar was fantastic. She knew what we like to drinks. We spend the day in the morning & afternoon with her. She was fun to with .Maxiam service was above & beyond. All the staffs & David, Yamel every morning by the Sea & Sea was very friendly. He would serve me my coffee was very attentive and polite. We felt safe at all time . Cabanas were plenty, entertainment was great. Overall great place to stay!! We will be back. Thank you everyone for making our vacation super!!

Room tip: We were by the club area for adult. The room are hug and clean
Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank emily0621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality-Majestic, Customer Care at Majestic Elegance Punta Cana, responded to this reviewResponded August 13, 2019

Dear emily0621,

We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.

We are so happy to hear that our team took such a great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life. 

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,

Andrea Soriano
Customer Care
Majestic Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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