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“Poor service and inconvenient location” 2 of 5 bubbles
Review of Sofitel Krabi Phokeethra Golf & Spa Resort

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Sofitel Krabi Phokeethra Golf & Spa Resort
Ranked #6 of 12 Hotels in Nong Thale
Certificate of Excellence
California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Poor service and inconvenient location”
2 of 5 bubbles Reviewed January 3, 2010

This hotel is located in the middle of no where with no beach access.

The only beach area across the road from the hotel looks more like a port. To reach the nearest town a reservation has to be made in advance to use the hotel shuttle for 100 bahts each way and you will need to book your return shuttle in advance a well. Otherwise you can take taxi for about 500 bahts to town.

Hotel is staff is poorly trained compare to other hotels stayed in Thailand in the same class. They seem to be confused many times with simple requests and slow to solve issues.

Tired one of the 3 hours signature spa treatment and it was just ok and nothing special. Just skip and get the spa treatment elsewhere.

Plus is the pool as others have mentioned in review of this hotel. Good if you have kids or just want to stay in and lounge around the pool all day.

I would not pick this hotel next time.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank worldtrekkerca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,279 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Mumbai
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 2, 2010

The Hotel is Excellent. The Staff very friendly (the chef remembers the way you like your eggs every morning!! :)). It has an awesome pool ... at least 150 mtrs. in length. The food is great. Definitely a must come. There are some great food joints and bars just outside the hotel too! We've stayed 5 nights & had a super time every single day

  • Stayed January 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Samya_MaMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings, United Kingdom
Level Contributor
113 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed January 1, 2010

We stayed at the Sofitel Krabi for 6 nights in a superior room. The Hotel is beautiful, very new and with a pool to die for (It's the largest in Thailand, has a pool bar, play area, etc) The rooms are spacious and ammenities are great. There are free exercise and fitness activities including Pilates and Yoga, a well equipped gym, childcare facilities, the list is endless and you can see all they have on their web site.
I must mention the Beware bit. It's is extremely expensive to eat or have spa treatment here and there are only a couple of places within walking distance to eat. This hotel is really out of the way, poor location. The cost of the spa treatments compared to anywhere else are rediculous and can't reflect a better service, neither me or my wife used these facilities due to the cost but i doubt a massage is 5-10 times better than elsewhere reflecting the price. We also didn't use the restaurants due to price also, There are some mark ups that i just won't pay for. 2 minutes from the hotel entrance gate there is a restaurant called Simantas and it has excellent food (the Banana pancakes dessert-wow) and proper Thai prices and with excellent service. You can also walk 10 minutes in the opposite direction to the Krabi Beach restaurant which a little bit more expensive than Simantas is worth the visit for their excellent menu. You cn get a hotel minibus to Auo Nang for 200 Baht per person but one visit there is all you really need and the added cost to any evening bill mounts up. Also beware, your not allowed your own food or drinks in the rooms or minibar and the rules state they will confiscate any found and if caught you'll be charged hotel prices for what you eat on site. This really annoys me 1. due to the cost of the hotels food and drinks 2. It's a hot country and you need to drink lots of water (they give you some complimentary water) but you need to drink more - it's a necessity and if i want to have a snack that i bought myself I don't see where the hotel thinks it gets the right to threaten this policy. I was funny to see how many people were "smuggling" food & drink in and hiding it in towels to drink around the pool. We also hid our rubbish in the public bins after a snack in the rooms.
All said and done though it is a great hotel and if you don't mind staying on complex and paying through the teeth and not experiencing the real Thialand then you will cerainly have a very relaxing and enjoyable holiday here. (n.b. book trips in the town as you'll also get a much better deal, learn to count so you can haggle in basic Thai, they'll give you better prices for trying)

  • Stayed December 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kiffs68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
5 of 5 bubbles Reviewed December 23, 2009

Really love it. I go there every year since the opening. It's new and has the biggest swimming pool in Krabi.

Stayed April 2009, traveled with friends
Helpful?
Thank AtinujT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
84 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed December 12, 2009

this was our last stop before leaving thailand and it was so worth it ! it was amazing from the moment we stepped into the lobby till the time we checked out. the rooms are spacious and beautifully decorated with dark wood furniture, and the bathroom was spectacular too. the grounds are amazing and have all the facilities i'd expect from the Sofitel, catered for all sorts of people from families to honeymooners to older couples. buffet breakfast was fantastic, very large selection and tastes good too. the highlight however, is most definitely the pool. the most awesome pool i've ever seen, it's massive and absolutely beautiful. we easily spent all 3 days sitting by the pool.

On the downside, if you want to leave the resort the location is quite remote. Klong Muang is about 20min drive from Ao Nang, there's not much around here besides other 5 star resorts and the beach across the road isn't the best - similar to Ao Nang. As expected the Sofitel restaurants are expensive. For lunch we ate at the pool bar/restaurant which is quite reasonable but dinner we walked up the road (about 200m) to the restaurant opposite the Krabi Sand Resort, which was lovely and much cheaper. There's a very funky bar also close to here (over a small bridge) which is nice to chill out at after dark which also have cheap food. There's also a shuttle bus service into Ao Nang and return during the day which costs 100 baht/pp, although i think last service is early evening.

Tip: Sofitel offer free day trip to Hong Island which is apparently beautiful. Definitely book ahead, we missed out cause they were booked out days in advance. Otherwise can't go wrong just relaxing by the pool !

  • Stayed December 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank piggy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 1, 2009

We stayed at this hotel for 3 nights at the start of our honeymoon and absolutely loved it. The hotel is beautiful, the room was spacious, the swimming pool was super relaxing, but most of all, it was the attentiveness and genuine warmth of the staff that really made this hotel stand out for us.
We took the minibus to Ao Nong, and although it was interesting enough to visit we were so glad we didn´t stay in the centre and were more than glad to jump back onto the minibus at the end of the evening to get back to the sheer relax of Sofitel.
We would recommend it 100%, we thought it was the best place to start our honeymoon.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MrandMrsTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 24, 2009

Stayed here with three friends for four nights. The resort itself is located about 15min drive from Ao Nang, so if your looking to party then this isnt the place. We actually wanted to relax before our big holiday kicked off, and the sofitel was fantastic. the rooms were huge and immaculate (only downfall was that the tv's were big boxes and not flat screens), the pool was the largest i have ever seen, and the staff were also fantastic.

The hotel offers shuttle bus services to Ao Nang, which was actually quite cheap in comparison to negotiating with the tuk tuk drivers at the front. To all the people complaining about the beach in front - yes, its a relatively poor beach, but who cares - the resort offers free transfers to Koh Hong, which is a spectacular island hideaway 20min by speedboat!

If you are sick of the resort, hire a tuk tuk for 50baht and they will take you up the road near the sheraton, where theres 20 shops or so, with good restaurants, massages and tour shops!

would definately recommend the hotel, the bar, and the spa!

  • Stayed November 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sydsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Krabi Phokeethra Golf & Spa Resort

Property: Sofitel Krabi Phokeethra Golf & Spa Resort
Address: Klong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81180, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Nong Thale
#5 Top resorts Hotel in Nong Thale
#6 Luxury Hotel in Nong Thale
#6 Romantic Hotel in Nong Thale
#6 Family Hotel in Nong Thale
#6 Spa Hotel in Nong Thale
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Krabi Phokeethra Golf & Spa Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Sofitel Krabi Phokeethra Golf & Spa Resort is renowned for its timeless elegance, luxurious rooms and suites, gourmet restaurants, outstanding facilities, and gracious Thai hospitality. Set in a lush tropical garden and just a few steps from the beach and Andaman Sea, the resort features a 7,000 sq.M. Lagoon-style pool, the largest swimming pool in Thailand. Guests can enjoy four restaurants serving Thai and international cuisines, a fully equipped fitness centre complete with steam room and sauna, So SPA with L'Occitane offering an extensive menu of rejuvenating spa treatments, and a Kid's Club. There is also an exclusive 9-hole golf course, and conference and meeting facilities and a unique 1,000 sq.M. Air-conditioned marquee for up to 950 persons. Designed to enhance the stay of every guest, our signature Leisure Butler service includes a VIP check-in and a personal assistant to arrange an unforgettable marriage proposal or special romantic moment, private dinner parties and celebrations, personalised excursions to nearby islands, and much more. Escape to Sofitel Krabi Phokeethra Golf & Spa Resort for a romantic getaway, a family holiday, a magnifique wedding, meeting or event in tropical paradise. ... more   less 
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Also Known As:
Sofitel Phokeethra Krabi Golf Hotel Nong Thale
Sofitel Phokeethra Krabi Golf And Spa Resort
Sofitel Krabi Phokeethra Golf & Spa Resort Thailand
Sofitel Phokeethra Krabi Hotel
Krabi Sofitel

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