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“Holiday at the Sofitel - Ideal for R&R”

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Sofitel Krabi Phokeethra Golf & Spa Resort
Ranked #6 of 12 Hotels in Nong Thale
Certificate of Excellence
Reviewed June 5, 2013

Very enjoyable stay in the Sofitel. Staff were helpful and friendly and responded to any feedback we provided promptly and to a more than satisfactory standard. Spa is definitely worth a visit. hope to visit again one day.

Room Tip: Worth an upgrade to a pool view room
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  • Stayed: May 2013, traveled with friends
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Thank Carole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded June 9, 2013

I would like to thank you very much for your comment regarding your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort.

We always endeavor our best to make sure our guests experience the best while staying with us and it is a great reward that you have enjoyed your stay with us.

We are also pleased to read your positive feedback regarding our So Spa.

We hope to have the pleasure of seeing you again soon for your next stay with us.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,314 - 1,320 of 2,588 reviews

Reviewed June 2, 2013

Superb hotel. Superb location. Loved the pool. My 19 months old baby had a great time in the huge kids pool. Food was excellent and the staff was courteous and friendly. Hospitality was highly appreciable. Missed a private beach

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank angelinabahl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded June 9, 2013

Thank you most sincerely for your great review, we are pleased to read that your 19months old baby had a great time too!

Unfortunately in Thailand beaches can’t be privately owned, and are protected by Thai government. We do however, provide our guests at the beach with lounge beds, and have our Ambassadors standing by to provide any assistance you may require.

We are looking forward to welcome you again very soon at Sofitel Krabi Phokeethra Golf & Spa Resort.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

Sofitel Krabi seems to fit in just nice on to the budget considering the hotel has very good facilities but is still not too bad on your pcoket. Hotel staff are very polite and helpful, though complex conversation in English can sometimes be challenging. But there is no lack of effort to meet your needs. Food is just amazing, though there were only two operational restaurants due to the off-season.During our stay, one of my friend met with an accident and required dressing every day. Staff nurse on duty did an excellent jo and the times on which she was not available, Hotel had trained first aiders who were equally competent. Overall, the stay was very comfortable and I would surely recommend Sofitel Krabi.

  • Stayed: May 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank lallantap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded June 9, 2013

I would like to thank you for your positive feedback regarding your recent stay.

It is a pleasure to read that you have enjoyed the facilities, including the restaurants.
To serve our guests needs at all times, please be informed that we provide the menu from our non-operating restaurant in one of our other restaurants with several international dining options.

To further improve conversation with our Ambassadors, please rest assured that we continuously train the level of English of our Ambassadors.

We will share the positive feedback regarding the medical services with our nurse and our team.

We look forward to welcome you back in the nearby future at Sofitel Krabi Phokeethra Golf & Spa Resort.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013

My husband and I spent 4 nights here in May 2013.We took a taxi from the airport to the hotel.Hotel transport costs twice as much for the same category of vehicle.
Location:It takes about 20 minutes from Ao Nang and 30 minutes from Krabi town to the hotel.There are a few restaurants a short walk away from the hotel.The hotel charges 199 baht per person to Ao Nang in a shuttle bus.It worked out cheaper for us to just take a taxi from outside the hotel.The shuttle service is definitely over priced and should be looked into.
Our room was ready on arrival and the check-in was quick.We stayed in a superior room with a king bed.The room was spacious and clean.The bathroom was of comfortable size.My only qualm about the room would be the rather hard bed.
Room service:It was really hard to place an order as the staff did not really understand English.
We tried the food at Venezia and Koh Poda and it was good!
The trip to Hong Island on the hotel speed boat was really good.Its a great way to spend about 4-5 hours.
Pool area:Service was very poor in the pool area.We had to pick up our own towels and walk up to the restaurant each time we had to order something.
The bartender at the pool bar,Geo was absolutely amazing.He made us some brilliant cocktails.
Staff at the front desk and activity center were very polite and helpful.
Overall,we had a great stay!

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
3  Thank Prathiba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded June 9, 2013

Thank you kindly for sharing your experience with us on Tripadvisor.

We are pleased to read that you have enjoyed your stay with us.

Regarding the transportation to the nearby Ao Nang, we do suggest our hotel shuttle or we can arrange a taxi for you. Travelling with multiple guests could be an alternative to consider, or we can recommend our hotel van at your disposal.

Please rest assured that we will take your recommendation regarding the transportation and service at the poolside serious to further enhance our services and guest experiences.

Thank you for your compliment regarding the size and cleanliness of our rooms. It is always pleasant to hear when our guests have positive feedback and that you’ve had a great stay with us.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

I stayed in March though am writing this review a bit late. Our vacation did not start very good as the car we had arranged through the hotel was not at the airport when we arrived. To keep the review short, we reached the hotel with our own transport which was easy to find at the airport and were given a warm welcome and a small floral arrangement for my partner who was celebrating her birthday. This was much appreciated and the Duty Manager met up with us to apologize.
We were taken to our room which was lovely and had a balcony that went out straight into the swimming pool. There was again a birthday card for my partner and it was filled with wishes from the hotel staff all in different languages and really shows the sincerity with which these staff treat their guests. We had a great stay and would recommend as well as return to this property again!

  • Stayed: March 2013, traveled as a couple
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Thank Narcritique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded June 9, 2013

Thank you very much for your kind review.

We will share the comment regarding your birthday card with our Sofitel Ambassadors.
It is always pleasing to read that our guests appreciate the special gestures from our team.

Please accept our sincere apologies regarding your transportation. We do take all comments serious and appreciate all the feedback we get from our guests.

We thank you kindly for your recommendation and we hope to have the pleasure to welcome you back in the nearby future.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

It was our third visit and once again, we were not disappointed. Very warm welcome from the receptionist, the Front Office Manager and the Executive Assistant Manager with cold welcome drinks and towels plus a little rose bouquet for my fiancé. We're really impressed by the flower decoration on the welcome drink glass. Really details and it is was luxury is about. I don't understand some of the reviewed. How can something bad happens here. They have everything to make your stay fantastic. They have a management cocktail every Thursday and we were invited. Sadly, we nap a bit over and we missed it. Really wanted to thanks the management to have made our stay so great. The room and other area of the hotel were very clean. They change the breakfast set up since the last time we came and it is much better. They also have a station to make your own hot drink on demand. The latte was great. Oh, I almost forgot to talk about their cheese cake at the Club lounge. The BEST EVER....you must try it....the waitress was really an angel. She even know my fiancé name when we came. How did she know :)? Sorry, but i cannot remember her name. Otherwise, to eat outside, the terraces is as usual good and reasonable price but we also tried the restaurant in front. The sawadee... great place....tasty and the boss really pay attention to you.....well, it was our third time and will come a fourth for sure....

Stayed: May 2013, traveled as a couple
Thank nico0013fr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded June 9, 2013

Thank you for your positive response on Tripadvisor.

We are pleased to read that you have enjoyed your third stay with us!

It is also pleasant to hear that you’ve noticed and appreciated the smaller details.
This is where we as Sofitel Ambassadors focus on, to make your stay with us ‘Magnifique’.

Recently we have indeed made changes to our breakfast buffet to even better convene the needs of our guests.

We look forward to welcome you back again in the future to make your stay as enjoyable!

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013 via mobile

I stayed here with my husband on our honeymoon and everything that could go wrong did!
1. We had urine in our bed. Which stunk so bad when we got into bed! We changed rooms.
2. They attempted to charge me for the cleaning of my urine soiled clothes.
3. We waited 5 minutes to be seated at the Thai restaurant, so we then just seated ourselves, we were never acknowledged so after 20 mins got up and left! Had to order room service instead of a planned romantic dinner.
4. The pool was filthy! So cloudy, brown foamy floating bits and insects. It was not refreshing as it was as hot as a bath!
5. There were no pool towels to be seen! When I asked for one I was told to search for one myself!
6. Our air conditioning in our 2nd room broke.
7. The last straw, our key card once again didn't work!

However, when I had to complain our visit was turned around by the lovely manager Robin who was very apologetic and compensated us. We were told they were under staffed to compensate for another sofitel nearby. We were upgraded to a honeymoon suite which was lovely but was a view of a road, and we had specifically paid for and ocean view room. After all my complaining and 3rd room change we didn't feel we could ask for an ocean view. However, we appreciated his genuine kindness and sympathy of our disaster stay.

Overall a bit disappointing though. Would not stay there again.

  • Stayed: March 2013
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4  Thank travel_sleep_repeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded June 9, 2013

We highly appreciate that you have taken the time to express you experiences.

We regret to hear about your experiences regarding the cleanliness of your room and the inconveniences to move to another room.

Please accept our apologies regarding the inconveniences you may have experienced. We indeed faced minor technical failures with our pool-filtration system during your stay.
We are sorry for the incidents around the pool and in our restaurant. Please rest assured that we will take your comments as valuable feedback to prevent this in the future.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Krabi Phokeethra Golf & Spa Resort

Address: Klong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81180, Thailand
Location: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Nong Thale
#5 Top resorts Hotel in Nong Thale
#5 Family Hotel in Nong Thale
#6 Romantic Hotel in Nong Thale
#6 Spa Hotel in Nong Thale
#6 Luxury Hotel in Nong Thale
Price Range: $140 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Krabi Phokeethra Golf & Spa Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Sofitel Krabi Phokeethra Golf & Spa Resort is renowned for its timeless elegance, luxurious rooms and suites, gourmet restaurants, outstanding facilities, and gracious Thai hospitality. Set in a lush tropical garden and just a few steps from the beach and Andaman Sea, the resort features a 7,000 sq.M. Lagoon-style pool, the largest swimming pool in Thailand. Guests can enjoy four restaurants serving Thai and international cuisines, a fully equipped fitness centre complete with steam room and sauna, So SPA with L'Occitane offering an extensive menu of rejuvenating spa treatments, and a Kid's Club. There is also an exclusive 9-hole golf course, and conference and meeting facilities and a unique 1,000 sq.M. Air-conditioned marquee for up to 950 persons. Designed to enhance the stay of every guest, our signature Leisure Butler service includes a VIP check-in and a personal assistant to arrange an unforgettable marriage proposal or special romantic moment, private dinner parties and celebrations, personalised excursions to nearby islands, and much more. Escape to Sofitel Krabi Phokeethra Golf & Spa Resort for a romantic getaway, a family holiday, a magnifique wedding, meeting or event in tropical paradise. ... more   less 
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Also Known As:
Sofitel Phokeethra Krabi Golf Hotel Nong Thale
Sofitel Phokeethra Krabi Golf And Spa Resort
Sofitel Krabi Phokeethra Golf & Spa Resort Thailand
Sofitel Phokeethra Krabi Hotel
Krabi Sofitel

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