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“Great pool, great service, lots of activities”

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Sofitel Krabi Phokeethra Golf & Spa Resort
Ranked #6 of 12 Hotels in Nong Thale
Certificate of Excellence
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great pool, great service, lots of activities”
5 of 5 bubbles Reviewed November 21, 2012

Location: 20 minutes by taxi from Ao Nang, on a quiet beach with a not-so quiet country road in between with ore trucks going in and out to the nearby ore pier. The beach is practically private, but could use some tlc; the beaches in this area have some litter and broken glass but only Sheraton seems to clean its beachfront daily. I'd recommend Sofitel to do the same. Village center, supermarkets and some very nice restaurants are a short walk away, some of them are reachable by the beach. Taxi stop is right by the beach, 20 meters from the hotel. Fare to Ao Nang is 400 baht, can be haggled down to 300. Krabi Town is 500-600 baht and about 35 minutes away.

Hotel: Reception area looks fantastic and check-in is very pleasant with with drinks and cold towels while lounging in the shade, no need to get up since you sign in with an ipad. The activity center in the lobby has boards with the daily activities and trips to the region with the hotel speed boats. We compared the pricing with tour operators in the area and our own travel agency and Sofitel is the one of the cheaper ones. And their boat is no longtail.

Room: We had a luxury room with a view to the spa and could see some sea as well. The bathroom was big enough with a tub and a separate shower area. No complaints there, 2 people fit in nicely and there was enough complimentary cosmetics to keep my sunburns moistened. The minibar was expensive (as they always are) and closet space limited (but at 38C wardrobe options are limited anyways). Fresh ice and fruit was delivered to the room every night (very nice). And yes, the wifi should be free, it's 2012.

Grounds: The pool is great. Really. And huge. A bar in the middle and a separate jacuzzi area, infinity pool, kids pool, water polo, bridge with a water fall, sun bathing seats with bubble ports... it's great. We got great service by the pool, a couple of Singhas do wonders in the afternoon heat. Food is expensive but good if you decide to eat by the pool. There are hammocks in the garden, but in the sun so not for my pale face, great to watch the sun set tho.

Activities: The gym is very small and not heavy enough for the serious lifter. But the equipment is good quality (Leoko) and everything works. Sadly I didnt have the time for the complimentary thai boxing lessons. The staff at the gym was very helpful.

Staff was very helpful in the activity center also; it was very easy to book trips and things to do even with the slight language barrier. The Hong Island trip is a must, a short and comfy ride to the island paradise, we took the total package 1600 baht each with food, snorkels, kajacks and beach towels. Snorkeling was so much fun but the best was the trip to the lagoon, the place was absolutely beatiful, we stopped at a nearby secluded beach and found a cave with stalagmites and a meter-long lizard, I felt like a little kid.

We also took the bike tour to the nearby mountain for 700 baht each. The bikes were pretty banged up and could use some maintenance to say the least. But the trekking to the mountain was an unforgettable experience. The rainforest was full of sounds and smells and plants and streams and our guide Mr. Big kept sure we dont pass out (it was 38c in the shade mind you) by supplying us with bottled water every 10 minutes. The view from the peak was breath taking ( not that we had too much breath left).

Food: The breakfast is awesome, you can eat yourself senseless and find something new every morning. Could use some more thaifood tho. Eat outside, there was a funky smell indoors the first couple of days.
We only ate twice at the hotel restaurants, once by the pool and once in the White Lotus. Pool bar was okay but a bit pricy, but the Lotus was very expensive, food a bit bland and the service was just bad. I had to ask 3 times for my drink and when it finally came, I was already finished with the main course. We didn't see the point of an italian restaurant in our thai hotel so nothing to report on that.
There are nice and way cheaper restaurants towards the village, the closest 600 meters down the beach with a superb view.

Service: the staff was incredibly nice and helpful and wanted to chat about where we were from and how they lived and our plans and their plans... we felt very welcome from the moment we stepped from the bus.

Area: Ao Nang has had some nasty headlines lately but we felt safe everywhere we went, day and night. Ao Nang is a typical tourist town but the outskirts are "farang-free" and it is possible to get a glimpse of normal thai living on the taxi drives.
You can easily book trips all over the bay area from Ao Nang and we took a few longtail trips to the legendary Railay beach, better go see it quick before it's developed into oblivion.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Lasse L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 22, 2012
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort.

We are glad to learn that you enjoyed your stay as it is our clear goal to welcome our guests with the high level of standards and facilities for which Sofitel Luxury Hotels is better know for.

We are sorry to hear about your unfortunate experience at White Lotus restaurant and be assured that it is not at all representative of our service and standards. I have taken the liberty to share your comments at length with our Executive Assistant Manager in charge of Food & Beverage and shall take necessary measures to avoid such incidents recurring in the future.

We appreciate your time in sharing your concerns, and we do hope that we will have the opportunity to welcome you again.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Southend-on-sea, United Kingdom
Level Contributor
97 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed November 20, 2012 via mobile

We recently stayed at the Sofitel. We had been booked into another local hotel but on arrival found it to be well below our expectations. The manager of the unnamed hotel was exceptional he accepted we were very unhappy and arranged for us to transfer to the Sofitel, we were given one of their 'opera' suites which was stunning, with two rooms, fantastic bathroom and direct access from our balcony straight into the pool. Although I agree with some of the comments regarding slow service and slightly pricey food (in comparison to that offered outside the hotel), the hotel is clean and the staff are very friendly. The road to the beach is hardly worth mentioning - there are good sun beds available with staff on hand with towels all day. There are several lovely local restaurants which are worth visiting. Final mention for the spa at the hotel, I know you can get very cheap massages outside the hotel but if you get the chance you really should have a treatment in the spa,it is absolutely beautiful and worth that little bit extra. Special thanks to Robin, the GM who was so very helpful even though it was his day off!

Stayed November 2012, traveled as a couple
Helpful?
1 Thank Percy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 22, 2012
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort.

We are glad to learn that you enjoyed your stay with us as it is our clear goal to welcome our guests with the high level of standards and facilities for which Sofitel Luxury Hotels is better know for.

We appreciate your time in sharing your feedback, and we do hope that we will have the opportunity to welcome you again.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

We read fantastic reviews about the service , kids activity centre and the resort, and it definitely scored in the activity centre, but nothing extra ordinary on the other two fronts, specially after the fantastic stay at Pullman Bangkok, we had great expectations from Sofitel Krabi. Checkin was great, but a lot of their staff did not have all info as they claimed to have recently joined. Communication was a real issue as English is not understood v well. To start with, we were not informed that their shuttle is a paid service and it's not mentioned anywhere legible either as we kept waiting for a return and if we knew we wld simply have taken another means. Must mention, they did not charge us for the same due to the miscommunication . We ate at the White Lotus their Thai, Indian restaurant, excellent food, great service one day, the next day we had to wait 45 mins, inspire of 2 reminders as our 5 yr old was starving, not v nice. Their Italian restaurant was ok, took us 5 mins to explain Tabasco ! The Explorer Bar was good, so was their Pool side, but wouldn't advice for their Wed nite Thai buffet.... The Hong Island trip was great, also enjoyed their great tai chi and other programmes, v gd. Our daughter had a great time at their activity centre, must commend the staff there. In all we had a good stay but not v pleasant as desired. They should have complimentary wifi in this age and time, everything is an extra at this hotel. The in room tea bags did not have green tea which is provided everywhere, it was not filled up on use, so had to call for it, the service at the pool is v inadequate, specially if u r not near the bar, one has to keep walking to the bar to be served, def not 5 star, inadequately staffed and even though they have it on their lips the bonjour and swasdee kha, most of the times it's robotic, few times genuine. There is a v nice restaurant outside! Simanta, with great food, better cutlery than the hotel , great massage too, small but great pricing. The cups are not ergonomical in use.... Must mention we had a great view in the room, classy lights, nice bath room, some bath salt next to the tub would be a great addition. That's all!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RashmiGupta2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 22, 2012
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort.
We are glad to learn that you enjoyed your stay as it is our clear goal to welcome our guests with the high level of standards and facilities for which Sofitel Luxury Hotels is better know for.

We would also like to thank you and assure you that we have taken good note of your comments.
We shall be looking into appropriate measures in the future to ensure our guests' entire satisfaction.

We appreciate your time in sharing your concerns, and we do hope that we will have the opportunity to welcome you again.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed November 18, 2012

We are a family of four with a two-year old and a four-year old. We very much enjoyed our three-day stay at the Sofitel and would recommend it to other families.

The pool was never crowded, the kids' club was wonderful and had lots of in-and-outdoor facilities to keep the little ones amused for hours, and the hotel offered a good range of activities for adults too: yoga, aquarobics, mountain biking, pilates etc. The gym is conveniently located next-door to the kids club. The beach is across a road but there were always guards there to safely get us across so that was no problem.

The breakfast buffet had a lot to choose from and they had a good children's menu.

A few things to note though:

- If you don't want the children to be fed or to be put in front of a DVD at kids' club, let the staff know. After leaving ours there for an hour while getting dinner organised, we found ours lounging in front of the TV and full of chocolate just before dinner: not what we had in mind...

- The hotel charges a hefty fee for extra beds and cots even for small children. It all adds up!

- If you choose to dine in your room, there is only one chair to sit on (this was in a standard room, pool facing) so you have to use either an upholstered lounge chair, a footstool, or drag the garden furniture from the balcony (or if you have two kids: all of the above!)

- Service in the restaurants is very slow and room service even more so: plan your kids' meals at least one hour before you actually want to eat to avoid ending up with children who are cranky/already asleep by the time your food appears.

- Internet in the room is 250 Baht ++ per day. Always disappointing when hotels can't offer this service for free.

- TV channels are limited, no kids' entertainment at all.

- There is a good tour company on the beach for going by longtail to Hong Island (paradise before 10am, horribly overrun after that) and many other spots near Krabi.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShoeBeDo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 22, 2012
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort.

We are glad to learn that you enjoyed your stay as it is our clear goal to welcome our guests with the high level of standards and facilities for which Sofitel Luxury Hotels is better know for.

We would also like to thank you and assure you that we have taken good note of your comments.
We shall be looking into appropriate measures in the future to ensure our guests' entire satisfaction.

We appreciate your time in sharing your concerns, and we do hope that we will have the opportunity to welcome you again.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
95 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed November 17, 2012

The resort is extremely beautiful and spacious with excellent interior designs and furniture. The staff was pleasant and helpful. One could easily get lost within the hotel grounds as the place is huge.The room was clean and held its 4star standard. The hotel arranged for activities for guest to participate in,had some aqua aerobic and muay thai sessions which were conducted by the staff themselves.
The shuttle to Ao nang town was not complimentary,and there was a taxi stand outside on the main road,which charged 600 thai bhat to get to town. It is approximately 40 minutes to town.Around the hotel were only small sundry shops run by the locals. There was a small shopping area which was 30minutes walk away.
I went for muay thai at Emerald Ao Nang which is owned by a good friend of mine,and taxi there cost me twice my training class. Food was at typical hotel standard,but you can get better choices in Ao Nang Town itself. Overall,this resort would suit honeymooners and couples,seeking a quiet time. If one came here alone,it would be a bad idea.

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiwitKongNakMuay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 22, 2012
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort.

We are glad to learn that you enjoyed our hotel facilities and personalized service as it is our clear goal to welcome our guests with the high level of standards and facilities for which Sofitel Luxury Hotels is better know for.

We appreciate your time in sharing your feedback, and we do hope that we will have the opportunity to welcome you again.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

Good points...Fabulously designed grand hotel, every member of staff is smart and always says hello to you in Thai even in passing, there is a good mix of languages to get by, the rooms were magnificent, huge and comfy but having looked at other local 5* hotels in the area this level seemed just average more a 4* for 3000 bht per night. The all you can eat breakfast with such a huge range of cooked and cold selections was good, dinner was also well presented/cooked. Good selection of local tours. Staff will try to resolve any issue and make you feel relaxed.

Bad points...Fantastic food but too pricey at their restaurant (would be good to see more events at cheaper prices not 1000bht for a BBQ) so when you weigh up that in an expensive local restaurant the whole bill inc drinks costs less than 500 bht (£10) whereas the hotel for one person one course will cost way in excess of this...so for a couple to dine the bill can be easily in excess of 2000bht (£40), think like this....locals average wage per day is only 300bht! Also flies on the food/fruit at breakfast not appealing.
The pool was huge but this also meant it was hard to maintain...dead flies constantly, no seal between tiles (sharp!) and the cold water only 'jacuzzis' rarely were on.
Very poor beach, located across the road from the hotel and having to dodge the calls for 'taxi, taxi' it was a pointless excursion....unless you are happy to walk toward the small limestone islands created by low tide!
Once again everything seems to be an extra, most frustratingly wifi, even the hotel shuttle bus costs more than a local taxi!

Overall...I enjoyed my stay and it was relaxing but they do want you to spend your money in the hotel and do approach you regularly...my advice don't accept unless prices become more competitive...there are some really good hotels in the region, Sofitel needs to keep up, plus there are lovely local places to dine so if you want our business it has to make financial sense please!

Stayed October 2012, traveled as a couple
Helpful?
Thank Darran L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 16, 2012
Bonjour and Sawasdee Krab,

First of all, we would like to thank you for taking the time and effort to share your comments regarding your recent stay at the Sofitel Krabi Phokeethra Golf & Spa Resort.

I was pleased to hear that you had a relaxing time with us and you enjoyed our personalized service. Rest assured that it is always a pleasure to receive constructive feedback, which allows us to achieve and improve our best quality service at all times.

Please accept my sincere apologies regarding the pool. I have taken the liberty to share your comments with our Engineering Manager so that we make necessary improvements immediately.

Following your feedback about the prices for our restaurants we do have very competitive prices online with the other 5 star properties and also equivalent to the quality of service rendered.

I sincerely regret to hear about your disappointment regarding our beach. In Thailand, all beaches are public but we have managed to secure an area for the resort. We make sure that our Sport & Recreations team takes necessary measures on a daily basis to offer our guests a decent and comfortable beach.

We appreciate your time in sharing and we do hope that you will give us the opportunity to welcome you back in the near future and convince you with our top service, ambience and facilities.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
luedenscheid, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 11, 2012

We were very impressed with the high standard of the quality of the facilities provided at the Sofitel Krabi phokeehthra Resort. The staff was immensely friendly and well organised. It was a great pleasure to take part in the daily activities.breakfast and food was amazing.The pool is clean and very big.The beach is very beautiful and the water is really clean.we spent two incredible in Krabi and we can fully recommend this wonderful hotel.

Room Tip: Superior room sea view
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Khing Hiong T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 16, 2012
Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We are delighted to read you have had a great time with us at the Sofitel Krabi Phokeethra Golf & Spa Resort. It is always a pleasure to receive positive feedback.

We look forward to welcoming you back again in the near future for more memorable moments with us.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Krabi Phokeethra Golf & Spa Resort

Property: Sofitel Krabi Phokeethra Golf & Spa Resort
Address: Klong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81180, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Nong Thale
#5 Top resorts Hotel in Nong Thale
#6 Romantic Hotel in Nong Thale
#6 Luxury Hotel in Nong Thale
#6 Spa Hotel in Nong Thale
#6 Family Hotel in Nong Thale
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Krabi Phokeethra Golf & Spa Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Sofitel Krabi Phokeethra Golf & Spa Resort is renowned for its timeless elegance, luxurious rooms and suites, gourmet restaurants, outstanding facilities, and gracious Thai hospitality. Set in a lush tropical garden and just a few steps from the beach and Andaman Sea, the resort features a 7,000 sq.M. Lagoon-style pool, the largest swimming pool in Thailand. Guests can enjoy four restaurants serving Thai and international cuisines, a fully equipped fitness centre complete with steam room and sauna, So SPA with L'Occitane offering an extensive menu of rejuvenating spa treatments, and a Kid's Club. There is also an exclusive 9-hole golf course, and conference and meeting facilities and a unique 1,000 sq.M. Air-conditioned marquee for up to 950 persons. Designed to enhance the stay of every guest, our signature Leisure Butler service includes a VIP check-in and a personal assistant to arrange an unforgettable marriage proposal or special romantic moment, private dinner parties and celebrations, personalised excursions to nearby islands, and much more. Escape to Sofitel Krabi Phokeethra Golf & Spa Resort for a romantic getaway, a family holiday, a magnifique wedding, meeting or event in tropical paradise. ... more   less 
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Also Known As:
Sofitel Phokeethra Krabi Golf Hotel Nong Thale
Sofitel Phokeethra Krabi Golf And Spa Resort
Sofitel Krabi Phokeethra Golf & Spa Resort Thailand
Sofitel Phokeethra Krabi Hotel
Krabi Sofitel

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