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Reviewed February 23, 2020

Just returned from a week at this lovely resort.

After staying at many Four Seasons, different Belmond hotels and a few other og the worlds top hotels, we were curious if Ritz Carlton could deliver in this class, but they really did! Food (both international and Thai) was absolutely fantastic, hotel area beautiful, service top notch. Special thanks to assistent Sabai, and Mr Mas at the Pool Bar. They are both stars and could be working for any top resorts in the world. Only negative is that that access to the sea can be a bit difficult because of a rocky sea side.

We may return!

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank Erlend76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Voyage23668897428, Manager at Phulay Bay, a Ritz-Carlton Reserve, responded to this reviewResponded March 3, 2020

Dear Erlend76,

Thank you very much for your time in sharing a detailed review of your experience at Phulay Bay, a Ritz-Carlton Reserve. We are delighted to know that you had an enjoyable stay with us highlighting the food and the service provided by our Ladies & Gentlemen most especially Khun Sabai, your Butler and Khun Mas at the Pool who are indeed wonderful!

Thank you for your feedback on the rocky sea side however we provide a complimentary daily shuttle to Hong island for our guests to enjoy the beach.

We very much appreciate your wonderful feedback on your amazing stay at our resort. Hope you give us an opportunity to welcome you back in not so distant future.

Best Regards,

Vidya Sagar
Director of Operations.

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Reviewed February 22, 2020

It’s the nicest hotel/resort I’ve ever seen. The rooms are unlike anything I’ve ever seen. The setting is unlike anything I’ve ever seen. Do the morning longboat ride to Hong Island. The service was simply awesome. Thanks so much to Tang, Vivek and our driver W. I’m back home now and wishing I can go back....and will

Date of stay: February 2020
    • Value
    • Location
    • Service
2  Thank Barry B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Voyage23668897428, Manager at Phulay Bay, a Ritz-Carlton Reserve, responded to this reviewResponded March 3, 2020

Dear Barry B,

Thank you very much for your time in sharing your positive review of your experience at Phulay Bay, a Ritz-Carlton Reserve. Thank you also for recognizing the service provided by our Ladies & Gentlemen, Khun W, Khun Vivek and Khun Tang.

We look forward to welcoming you back to our incredible resort.

Best Regards,

Vidya Sagar
Director of Operations

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Reviewed February 18, 2020

This resort is a dream from arrival to departure. Set in lush landscaping, overlooking he magical Andaman sea, it's the kind of place you'll never want to leave. We stayed in the most fabulous pool villa, which is luxury redefined. The pictures on the resort's website don't do the setting justice I think - it was even better than expected. The staff are all great - Daniel, Sagar, Ms. Pin and everyone else really made us feel welcome. The food in the Thai restaurant is fantastic. Loved the cabanas by the infinity pool as well. The resort is only a 2.5 hour drive from Phuket, I would definitely recommend to combine the 2 destinations. Phuket for the fun and vibe, and Krabi for nature, beauty and luxury. We will definitely return!

Date of stay: January 2020
    • Value
    • Location
    • Service
3  Thank Claudia093
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Voyage23668897428, Manager at Phulay Bay, a Ritz-Carlton Reserve, responded to this reviewResponded March 14, 2020

Dear Claudia093,

Thank you for writing a detailed review of your recent stay at Phulay Bay - a Ritz Carlton reserve.

We are delighted to know that you loved your villa and also the exceptional service provided by our Ladies and Gentlemen, specially, Khun Daniel and Khun Pin. They are indeed true gems of our resort.

I have passed on your positive feedback to the team at Sri Trang - our Thai Restaurants. We pride ourselves in serving one the best Southern Thai Cuisines .

We are looking forward to welcoming you back to Krabi.

Best Regards,

Vidya Sagar
Director of Operations.

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Reviewed February 15, 2020

From the moment we arrived we knew this was special. The setting, the rooms, the pool the food/drinks all perfect. Every interaction with the staff superb. Very hard to leave but when we did we had the car service drive us to Phuket. A beautiful drive the Phang Nga in a first class van. A perfect ending. Hat Tip to M, Vivek and Tang. Can’t wait to come back

Room tip: The standard rooms are world class.
Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Extickerpimp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Voyage23668897428, Manager at Phulay Bay, a Ritz-Carlton Reserve, responded to this reviewResponded March 3, 2020

Dear Extickerpimp

Thank you very much for taking time in sharing your review of your stay at Phulay Bay, a Ritz-Carlton Reserve. Thank you for recognizing our Ladies & Gentlemen most especially Khun M, Khun Vivek and Khun Tang.
I am also very happy to know that your enjoyed the setting, the rooms and facilities of the resort.

We will be looking forward to welcoming you back our piece of paradise.

Sincerely.

Vidya Sagar
Director of Operations.

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Reviewed January 26, 2020

There are defining moments in one’s lifetime and top of my list has to be the moment I entered our Royal Beach Villa at Phulay Bay for the first time and stood totally spellbound by the spectacular panoramic view over our private infinity pool to the Andaman Sea beyond.
This is truly something I shall never forget.
Add to this the private terrace replete with oversized sofa and enormous cushions, a dining area for in villa dining and an infinity pool complete with integral jacuzzi, all surrounded by sculptured trees and exotic flora to complement this generous and impressive private outside space.

The interior of this stunning property is simply beyond words. Over the top palatial, grandiose, awe-inspiring. A glossy feature come to life straight out of an Architectural Digest magazine!

The enormous 2 metre wide bed takes centre place in the bedroom and envelops you with is sumptuousness. I have never ever seen or slept in such an extravagant gargantuan bed or felt so luxuriantly comfortable and slept so well.
I could have spent hours here just gazing through the enormous glass floor to ceiling windows at the ocean beyond with those iconic lime stone mountains known as karsts, seemingly floating on the horizon and with the occasional long tail boat ‘popping’ by in the distance.

The OTT ‘bathroom’, a misnomer in this instance, is yet again In the same extravagant mould. An Uber spacious ‘his and hers’ or ‘his and his’ or ‘whatever floats your boat’ pale creamy marble wet room with dual rain showers and shelves laden with lotions and potions to pamper your own or each other’s body is one of two showers. The other is outside in the rear garden / terrace for those fancying a ‘back to nature’ shower experience with the same perfumed amenities.
Double vanity free standing shell shaped washbasins surrounded by mirrors on all sides, an enormous central relaxing area, all surrounded by the same creamy marble to complement the creams and lotions waiting to complete the pampering process plus a spacious toilet surrounded by glass cleverly designed for privacy and 2 dressing rooms completes this enormous bathing space.

No, I haven’t forgotten to mention the massive sunken bath which resembles a generous sized plunge pool accessed by marble steps and surrounded by beautiful black Moorish style hanging lanterns. More delicious smelling potions, bath salts and gels and toweling covered pillows to rest your weary head whilst bathing complete the scene. Situated next to an exterior water feature and adjacent to the infinity pool, but separated by glass, giving one an inside outside bathing experience.
Two evenings after returning ‘home’ to our villa after a delicious dining experience, the bath had been filled with water, sprinkled generously with rose petals and surrounded by dozens of tealights. Not to mention the little gift of sweetmeats and good wishes left by the Ladies and Gentlemen at ‘turndown’.
Divine decadence is alive and well at Phulay Bay!

Our evening dining experience alternated between Lae Lay seafood restaurant facing the sea and lit by traditional candles and Sri Trang, a fine dining cozy restaurant offering traditional Thai cooking at its best.
Both offering exquisite food, exceptional service from all the Ladies and Gentlemen in the restaurants not forgetting the lovely kind and thoughtful Somo (Pomelo). Thank you all!

All this exquisite fayre under the auspices of Executive Chef Nathan and Executive Sous Chef Vivek. Congratulations to you both and to your amazing team.

A sumptuous evening barbecue, lit by flaming torches, on the manicured lawns between the vast infinity pool and Andaman Sea made for a spectacular dining experience one evening under the stars. Think ‘Hangover 2’ as this is where the wedding reception was filmed. I believe Bradley Cooper stayed in our villa and slept in that very same enormous bed whilst filming here! Well what’s good enough for him......!

I must give a nod to the impressive hotel infinity pool with views of Hong Island and surrounding karsts on the horizon, the manicured gardens, waterfalls, numerous water features cascading from the stone walls around the winding paths of the gardens, the lakes and lily ponds within the property. The list is endless.

Special mention for the delightful and beautiful General Manager of Phulay Bay, Ruby Garcia, whose divine intervention in our reservation and exceptional personalized service and constant interest in our welfare throughout our stay made the entire Phulay Bay experience one we shall never forget. She was aware that we were celebrating a wedding anniversary and two birthdays and it seemed like she must have informed her entire team to ensure that everything was so very special for us. Thank you!

Last but not least I have to thank Tanya our wonderful butler who looked after us during our stay. A very special lady with the sweetest and kindest heart who cared for our every whim and anticipated our every need. Everyone should have a Tanya in their lives. We miss you still!

To conclude, Phulay Bay is more than just a vacation. It is a life experience. We loved every single moment and have taken with us very special memories that we shall never forget.

Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
2  Thank Blue2Review
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RubyG383, General Manager at Phulay Bay, a Ritz-Carlton Reserve, responded to this reviewResponded February 9, 2020

Dear Blue2Review,

Thank you very much for taking your time to write an excellent and in depth review of your stay at Phulay Bay, a Ritz-Carlton Reserve.

We are thrilled to know that you had a wonderful experience with us and enjoyed all the facilities and services provided. We are extremely grateful to read that your Ton Hong Thanya took excellent care of you. She is indeed a treasure of Phulay Bay, a Ritz-Carlton Reserve. Thank you also for your extremely kind words regarding Som-O and the Chef,s Nathan and Vivek. It was a pleasure to have you stay with us and we are looking forward to welcome you back at our own tranquil paradise in the not-so-distant future!

Kind regards,
Ruby Garcia General Manager
Phulay Bay, a Ritz-Carlton Reserve

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