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“Absolutely Amazing!”

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Phulay Bay, A Ritz-Carlton Reserve
Ranked #1 of 12 Hotels in Nong Thale
Certificate of Excellence
Reviewed April 18, 2012

During a two weeks visit to Thailand indeed I could not have missed spending a night at the Ritz-Carlton Phulay Bay! The resort is located in an impressive and untouched location, surrounded by strong coloured vegetation. The arrival was definitely one of the most unforgettable moments during my stay: not having a reception to check in surely welcomes you to a new reality! The welcome pavilion with its pebbles path on water felt like a new Ritz-Carlton experience. A Thai butler with a genuine Thai smile escorted me to the room and she ensured to really "butler" me during my whole stay: from the boat to Hong Island (which is complimentary and is really worth!) to the evening sunset lounge where she had a very genuine conversation before escorting me to dinner. The service really makes you feel pampered!
The room (Ocean Pavilion) had an amazing bathroom with beautiful marbles. Absolutely loved the local amenities with natural products in clay hand made bottles! The flower shaped bath transmits a serenity ambience, perfect for a relaxing bath! Not too mention the 4metres bed with a layer of silk touch linen on a feather duvet!
The pool area has a great location on top of the beach with views to the islands surrounding.
The hotel also has an extensive offer of restaurants inside, in case you really do not want to leave Paradise!
Phulay Bay is surely a different level on a hotel experience, perfect for a getaway to re-energise and find the best of Thai hospitality!

  • Stayed: April 2012, traveled with friends
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Thank MafaldaCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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566 - 572 of 846 reviews

Reviewed April 3, 2012

My husband and I unfortunately arrived during a mini-monsoon (crazy amount of rain) so check-in was done in our Resort Pavillion rather than being done in the usual reception pavillion.
We booked the Resort Pavillion as it was the cheapest option but also because it is actually a lot larger than the Ocean View rooms which are on the floor above. On arrival we were totally blown away with the room...two large terraces, two large rainfall showers next to each other with a sofa in the room and a large marble indoor bath and also a huge outdoor bath in a private garden....stunning and probably the nicest room we have ever stayed in to date.

The resort only has 54 rooms, but these are pretty spread out over the resort which is actually quite large.

We booked the half board option which added quite a bit onto the booking, but once there and able to see the prices we were pleased we had done so (especially as we heard from another couple that the hotel had charged them to leave the resort at night to go eat out in a nearby town?????) - we were expecting prices to be high & some items really were, others not so bad. We appeared to be the only other couple on half board, which we though was strange but this was piece of mind for us. This option allowed us to either have lunch or dinner each day (we chose dinner).
The problem we experienced with the half board option was that we didn't actually find out how much credit we were allowed until Day 4 of our holiday, at first we thought we were allowed whatever we wanted...after finding out the amount we then stuck to this until one night a waiter in the international restaurant told us that if we wanted dessert then we would need to pay extra....we obviously questionned this, knowing we had had a reasonably cheap meal & were nowhere near the budgeted amount & in the end i had to request to actually see the bill - the bill was actually miles less and the waiter had to apologise. That made me feel incredibly uncomfortable & it spoilt our meal that night.

There are 3 restaurants a Thai one (our favourite), the international one (serving pasta, steaks and where you can still order thai food) & a fish one. The Thai and the Fish one were actually on rotation each night.
My husband eats fish and i don't, so we asked out butler if the fish restaurant did anything other than fish, turns out they don't so our Butler spoke with the restaurant and organised them to cook me a steak just so that my husband wouldn't miss out on experiencing the restaurant - the steak was stunning and the restaurant was beautiful - actually used to be one of the Royal villas which they converted so that diners could have other options. Special thanks to Raoul (waiter who provided me with mint tea for my sunburn one night), and Ken who we loved chatting to (your english is amazing!!)

The pool is stunning....really big and beds/cabanas are everywhere & well spread apart so you don't feel as though you're lying next to anyone else. On arrival each day, the pool boys come and put the towels down for you, put the umbrella up if you want it opened and bring you cold water, cold mint towels and a big coconut (which they cut up and serve to you whenever you want it) which are all put in a mini cooler by your sun beds. Special thanks to Ekk who looked after us so well - was a pleasure chatting to you each day. There are frisbees and floats around to use and the view is spectacular looking out at all of the limestone crags at sea - i miss that view.

As the beach isn't great, but much better than i expected after reading all of the reviews on here, the hotel provides a free boat transfer to Hong Island (a bit like phi phi with a big lagoon and stunning rock formations) this is only 10 mins away and can be seen from the pool, on arrival you pay THB200 (about £4 as its a national park). We went 9-12.30am and there is another boat shuttle at 11-3pm i think. A member of staff comes with you and hangs around making sure that everyone is ok. They provide towels, water, snokelling gear etc and you just chill. Have some gorgeous pics, big fishies in the lagoon that you can snorkle with - we loved it. The tide did came up extremely quickly though causing there to be absolutely no beach left so we just left at that time but lots of people were still turning up so god knows what they did apart from swim!!?
If you don't fancy Hong island, then the beach to the right of the resort is perfect. We walked there one day and swam in the clear warm water.

Twice during our stay the hotel arranged a baby elephant visit where you could feed it and have pics taken, it also did a few tricks for everyone - most people went to this & we thought it was a really nice gesture.

I used the spa twice too. My husband and i had an amazing thai massage and i had other treatments. The spa is beautiful sauna, steam room, plunge pools which you can actually use even if not having treatments. Supposed to be separate male and females facilities but it was so quiet when we went that they let us go in together which was nice - only problem was the steam room - you actually couldn't go in it was ridiculously hot...like burning hot which was a shame as it looked lovely.

The hotel provides other activities but mostly for a charge, the only free ones were the baby elephant visit, hong Island and some gym classes whilst we were there, which is a shame as we would have done more had the chargeable activities been cheaper.

An all round nice week to chill out and relax. Special thanks to Haze our butler who works extremely hard looking after 8-9 rooms at a time. We loved the little cookies/chocolates that you left each night, our half drawn baths with petals in each night, for collecting us to/from the restaurants and organising that meal at the Fish restaurant for my husband and i.

We will be back one day, but it is super expensive and there are other really nice resorts around Thailand that we would look at first.

Room Tip: The cheapest rooms are AMAZING and bigger than the Ocean Villas!!! :-)
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  • Stayed: March 2012, traveled as a couple
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8  Thank JerseyGirl-uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2012

I'm surprised this has the ritz Carlton name on it. The staff tried but just couldn't manage 5* service. We had to ask repeatedly for things, had to wait repeatedly for things that were supposed to be included etc...the food was mediocre, especially for the price. The breakfast buffet wanted to charge extra for waffles. What? There are many areas that can be improved upon, especially with so ridiculously many resorts in Thailand to choose from instead. Having hangover 2 filmed here probably is the best thing it has going for it.

  • Stayed: March 2012
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9  Thank SDamrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2012

Ok it isn't a budget travellers choice but people who are rating this resort as poor are coming from a different planet. The new Portugese manager and her staff are doing everything to make a stay as pleasant as possible. Special thanks to Jib, who really looked after us and made our stay an unforgettable one as we travelled for the first time with our son of 4 months.

However the comments about the pricelevel especially at the international restaurant I do agree with. The French chef is doing an ok job but we do favour his Italian counterpart at the Amari nearby. (To be fair we favour the Italian kitchen) But at the Amari and Sofitel (great Indian chef who makes some excellent curries and desserts) we only paid a third of what they charge at PB. A shame because we would have loved to dine a bit more a PB.
Other negative comments concerning the mine nearby etc couldn't spoil the experience.

To sum it up. An excellent stay and definitely recommendable.

Room Tip: Watch the sunset at 6pm at the beachbar
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  • Stayed: March 2012, traveled with family
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1  Thank Marrakas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2012

I am an assiduous frequenter of resorts of its kind in the world, and I can testify that I spent an unequaled experience at this resort. The care of gardens, villas, spa, pool, restaurants and bars and in particular staff from the bartender, through exclusive butler, to the manager of the hotel make this site one of the world's most exclusive havens. is a privilege to know this spot

  • Stayed: March 2012, traveled as a couple
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Thank Carlos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2012

Superb! The rooms, the food, the Spa, the surroundings, but, especially, the service, the sincere smiles.
A week we will always remember.

  • Stayed: March 2012, traveled as a couple
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1  Thank Paulo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2012

I stayed here in October 2011 and was lucky enough to stay in one of their top Royal Villa's.

Let me just say from the amazing arrival experience to the wonderful service from not only my butler but all of the staff, this was one of the best travel experiences I've ever had.

As a travel professional specializing in high-end travel, I travel the world frequently checking out new properties to recommend to my discerning clientele and this property has my complete recommendation.

How anyone can find fault in this property, its offerings and it's staff is beyond me...clearly people who find fault in this property are professional whingers who will find fault in anything, but I have no hesitation in recommending this property to anyone who wants an experience that will leave you longing to come back again and again.

If you can afford it, go for one of the Royal Villa's, it was like having my own private palace, loved it and can't wait to go back and experience it again.

  • Stayed: October 2011, traveled solo
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2  Thank Priveluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phulay Bay, A Ritz-Carlton Reserve

Address: 111 Moo 3, Nong Thale, Krabi Town 81180, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Nong Thale
#1 Spa Hotel in Nong Thale
#1 Luxury Hotel in Nong Thale
#3 Family Hotel in Nong Thale
#3 Romantic Hotel in Nong Thale
Price Range: $442 - $1,102 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Phulay Bay, A Ritz-Carlton Reserve 5*
Number of rooms: 54
Official Description (provided by the hotel):
Phulay Bay, A Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from Thailand’s Andaman Sea, the virgin rainforests, and the ethereal beaches and crystal clear waterfalls, you will find a paradise that awaits - Phulay Bay, A Ritz-Carlton Reserve. Our luxury waterfront hotel is one of the world’s most spellbinding destinations and one of the most glorious resorts in Thailand. Stay with us and embark on a voyage of discovery, at our retreat in Krabi, where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity. Guests access our luxurious sanctuary from Krabi or Phuket Airports, and they at once experience the thrill and convenience of our exotic Phulay Bay waterfront resort. ... more   less 
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Also Known As:
Phulay Bay, a Ritz Carlton Reserve Hotel Nong Thale
Ritz Carlton Krabi
Phulay Bay, A Ritz-Carlton Reserve Krabi, Thailand

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