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Markuscfelix
Windhoek, Namibia

not on the expected level

2.0 of 5 bubblesReviewed Sep 27, 2012
I have booked this hotel due to its very positive ratings here in Tripadvisor; but to sum up the impressions from a recent stay I believe their attitude has changed considerably and I found them not on par with other Thai hotels on that level; next to a lack of attention to details you can feel that they use every possibility to charge extra:

Food: the offered special on one of the evenings in their restaurant was a local lobster for THB 1.800; I found the price very high (45 EUR) but asked whether the lobster had at least a decent size. Even though this was confirmed I ended up with a 1 lb miniature lobster which clearly left me wanting for more; in the consequence from this and a similar incident the evening before a routine then became the question for a decently sized dessert; they asked again for a premium over the normal dessert price. You then get both sides (!) of a mango as well as an icecream scoop-sized ball of sticky rice, which is my favourite Thai dessert. The dessert was charged at THB 280 (6.50 EUR) which is again completely out of proportion.

Transportation: They will not call a local taxi but insist on offering their internal transport. Had to organize the return trip to the airport myself.

Handling of problems: I locked myself out in the open air high-walled bathroom with no cloths available due to a malfunctioning door which locked itself; there was no gesture of regret or excuse by the management that a guest would be left in such an akward position for about half an hour.

To complete my frustrating impressions the taxi back to the airport was held by the bellboy until the minibar was checked. They do not care whether you miss the plane, it leaves you looking like a thief - what is worse - and is about items of neglectible value (only soft drinks in there) This is clearly a first timer for me.

Last but not least I can understand that there is no pre-payment reimbursement for an early check-out (due to 3 days constant rainfall) but the reasonable question for a voucher against a future booking was instantly denied. I doubt that I would have come back anyways.

All the above I would expect at a two or three star hotel with no reputation to loose/chances on returning guests. But after what I have read here in Tripadvisor and what has motivated myself to book the hotel I am more than surprised about that behavioural pattern. Something must have changed recently.
Date of stay: September 2012
Trip type: Traveled solo
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Reviewed September 26, 2012

We chose this hotel for the first week of our honeymoon based on a few recommendations and the reviews on here. Unfortunately the weather was not great during our stay however we did expect this being 'rainy season'. We were torn between the deluxe balcony room and the seaview rooms, eventually deciding on the deluxe balcony and I'm glad we did. The sea view rooms are set quite a way back with trees in front so some with a partial seaview, plus they are quite near to the restaurant which can be intruding at times. Our room was overlooking the pool area and had a relaxing day bed on the balcony. The room itself had everything we needed and the outside bathroom was a nice touch. I have to compliment the house cleaning staff as they were very attentive and cleaned the room twice per day. The restaurant area was good and we ate on the beach a couple of evenings. The food is fairly pricey so I would suggest walking along the beach and trying the 'Sunset Reataurant' open all day, it's a third of the price and delicious food. The hotel also runs the shuttle bus into Anong Beach 3 times a week so also recommend for some good bars and restaurants.

Unfortunately we have a few negatives...

We were sold on this hotel as a honeymoon and couples resort believing it to be adults only but it is not! There were a couple of young children staying and 1 of which they chose to put in the room right next door despite other rooms being empty. We wouldn't have minded had it not been a disobedient child that banged walls and slammed doors open very morning and night. We did complain and Sunny wa brilliant, trying to do all he could to make our stay enjoyable.

The second is that when we stayed there was no bar, it was being build during our stay and the noise from drilling and hammering went on all day. Having a massage with a drilling in the background is not so relaxing.

Albeit the above, it's hard to find a sunset like this, sipping a cocktail and watching the sun go down, very romantic!

What makes this hotel is the staff, location and of course Sunny!! :)

Date of stay: September 2012
  • Trip type: Traveled as a couple
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1  Thank Mini10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 21, 2012

It is in a very nice beach with not too many tourist since there are few hotels nearby. The service is excellent always helping and smilling, though their English is not very good. The rooms are nice and very comfortable. The food is excellent with a wide menu; the breakfast is fantastic. The gym facilities are good as well as the pool. The spa is terrific, don't miss to take a massage. It is quite expensive if you compare it with Bangkok (was more expensive that the Sukothai, in Bangkok, a leading hotel of the world), though it seems is a fashionable area.

Date of stay: August 2012
  • Trip type: Traveled as a couple
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4  Thank asdue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 21, 2012

The resort is located about 30 minutes from the airport and we were able to easily get a taxi from there. We were made to feel right at home as soon as our taxi stopped in the driveway. From the warm welcome, the quick and efficient check in, to the short but sweet tour of the property, we knew we had made a good choice.
We had a Deluxe room and while it was smaller than I had expected, it was still more than sufficient for our needs. Well appointed with comfortable beds and seating, a spacious wardrobe and the oh so wonderful open air bathing area. It was the little things that made us love the room - like the ample amount of toiletries, the coffee maker, the beautiful balcony overlooking the pool.
They are expanding their restaurant and had construction work going on but we were given a room well away from the restaurant and we never had a problem with the noise although we spent the entire day there.
We enjoyed the food at the Arundina. We ate there twice at lunch and once at dinner time. The menu was varied, authentic and frankly quite good. We are used to late dinners and therefore we were the only diners at around 10 PM, but the live band continued to play just for the two of us and the staff was not negligent in its service at all. We stuck to the thai dishes and did not regret our decision.
The staff at the reception helped us get a car on rent and they were most helpful with suggestions for tours etc, even offering us weather information so we don't spoil our plans.
Unfortunately, we had to cut short our trip and return home for an emergency. The staff was very understanding and they charged us very nominally for cancelling our reservations. They helped us plan the few hours we had left there so we could make the most of our time.
All in all, my husband and I have promised ourselves that we are coming back to Krabi and definitely staying at the Tubkaak again. It was absolutely wonderful an experience.

Room tip: Since they are expanding their restaurant, I would suggest take rooms as far away from it as possible. Superior rooms don't seem to have a lot of privacy as they face the pool and are on the ground floor. Deluxe rooms are the best value for money.
Date of stay: September 2012
  • Trip type: Traveled as a couple
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    • Cleanliness
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2  Thank Megha R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 17, 2012

If you really want to relax and discover the nature of south Thailand, forget Pukhet or other places and meet the crabs at the beautiful beaches and environment of this lovely and quiet place. Don't miss hong island, or go for kayaking in one of the manglars, trek in one of the beautiful rainforests. All the area is amazing, and the staff of the hotel will help you organizing everything.

Date of stay: September 2012
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2  Thank jlcs1972
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 17, 2012

We spent 4D3N at Tubkaak in August 2012 and it was a fantastic experience. The resort has a beautiful natural landscape with direct access to a private beach. The room is spacious and clean and we totally love the open bath area. The only drawback is its location, it is pretty isolated from Ao nang and some tour agencies are not able to pick us up from the resort. I will recommend this resort to those who prefer a quiet and peaceful stay away from the city.

Date of stay: August 2012
  • Trip type: Traveled as a couple
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1  Thank gnitiac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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