We chose Nakamanda based on the reviews of Tripadvisor which came highly recommended.
This is normally not a great thing as it raises my expectations of the resort, and on this case, we would say it fell just short of our own expectations but overall it was still a decently good place to stay in and we have no regrets choosing this place.
We signed up for the 4D3N Honeymoon package in the Hydropool Villa, which came with a complimentary 2hrs spa, airport transfers, dinner set meal, herbal soak and the other usual welcome gifts. The room was sufficiently huge for 2, with an outdoor welcome veranda, a sleeping area, a nice huge toilet with separate basins, a family TV area, and a backyard with a jacuzzi pool. However, the room and bathrooms do have a slight sign of wear and tear but place was really clean.
Just to note, there isn't really a beach and during high tide, the water comes almost up to the outdoor seatings of the restaurant, during low tide you can walk out to probably 40 metres but you would not call it a proper beach.
For the activities to be done in Krabi, we went ATV driving, Kayaking, and had a Hong Island Tour. These can be booked with the counter staff or you might want to check out the tourists shops opposite the resort. The Kayaking is recommended, whereas the Hong Island Tour was so-so and if you are purely there for the snorkelling, i would suggest you skip it and head for another tour instead as the waters were not clear and there were limited fishes.
The massage places outside of the Spa are also very reasonably priced, but of course ambiance wise this cannot be compared with the resorts' spa.
We did not particularly enjoyed the food at the hotel, so on one of the nights, we headed out for some Live Seafood - BanThaan Restaurant, if i didn't recall wrongly. The Crab's are live and really fresh.
There is also a convenience store just outside of the resort so you can get your daily needs and snacks from there as well.
The gym is sufficient, though a little dated. There is a mini library where you can borrow books from and a complimentary DVD collection where we managed to catch up with 2 shows - don't expect the latest block-blasters though.
Nakamanda's focus is on friendly customer service - at no point during our vacation did we feel that any staff were unhelpful/unfriendly in any way. Even the gardeners employed by them would respectfully stop their work and greet you when you walk by.
However, there were a couple of instances where the lack of training and language showed- but no hard feelings were taken as the service recovery and overall extra-friendliness of the staff more than make up for these shortcomings.
One of the issues was during our first meal (lunch) - i ordered a wrap with grilled chicken. But was actually served the dish without the grilled chicken. This was promptly rectified and a new dish was brought out quickly with much apologies from the wait staff who seemed genuinely disappointed and apologetic from this minor hiccup from his kitchen.
The second, was a mis-communication with the counter staff and the spa where i asked the counter staff to reserve a slot from 6-8pm on our last night, to utilize the complimentary 2hr spa that came with the hotel package. When we arrived at the Spa, we were told that the booking was made for only 1 person and for 1 hour, and that they are fully booked for the rest of the night. On hearing that we are flying off the next morning, the staff made a decision to open the spa 2 hours earlier the next morning at 8am (their opening hours are 10am - 8pm) so that we can enjoy some massage before our flight. This I felt was superb service recovery on their part and i was slightly sheepish for causing a group of staff to have to report 2hours earlier the next morning - but that is the level of service they are willing to go to in Nakamanda.
We brought this up to Kwan (Ms Pasika) the F/O Manager, as because of the Spa, we have cancelled an evening city tour and we originally hoped to enjoy a swim on the morning of departure, both of which were now not possible. Kwan was receptive in the feedback and made further recovery attempts. Hence, we would say that Kwan is doing a great job and she's a real asset to Nakamanda, and one of the reason why I'm writing this review.
Overall, we are happy to have visited Nakamanda.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda and Jetsetter so you can book your Nakamanda Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Nakamanda Hotel Nong Thale
- Nakamanda Resort And Spa
- Nakamanda Resort Krabi
- Nakamanda Hotel Krabi
- Nakamanda Resort & Spa Krabi, Thailand