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Reviewed December 9, 2012

This was our first trip to thailand-krabi and we decided to stay outside city and chose this resort for some peaceful time for 4 days in Oct 2012 and it was just Worth, thanks Beyond for a very good stay!
The good part - The views and the surroundings with the beach at footstep of the hotel is just awesome. Even though the sand isn't white and water isn't blue but the views around the beach are just breathtaking. The pool and the breakfast is fantastic and we could just sit in front of the windy beach enjoying it! The lunch and dinner was okay quality with very limited variety. Rooms are big, spacious and clean, would advice others to get sea view which actually have a parallel sea view in front, the one we stayed was in the corner and had partial view with many balconies in front so couldnt use that area as much as we wanted.

The sad part - The ordered champagne never reached our room despite the fact that i gave a written note with the order just in case if she couldn't understand me and later it was too late to explain it all over again and i gave up, so i really hope the resort take into consideration giving the staff some english training specially in the reception area. Also to travel from airport to hotel, hotel to ao-nang and hotel-airport we took a cab from outside for 700 BAHT each ride which the hotel offered us for 1200 BAHT each.
With that saying, the hotel arrangement for koh phi phi tour was very good! I definitely recommend this beautiful resort to everyone looking for an amazing peaceful time and we would definitely go there again in future!

Room Tip: Would advice others to get sea view which actually have a parallel sea view in front, the one we stayed was in the corner and over the restaurant and had partial view with many balconies in front so couldnt use that area as much as we wanted. Also to travel from airport to hotel, hotel to ao-nang and hotel-airport we took a cab from outside for 700 BAHT each ride which the hotel offered us for 1200 BAHT each.
  • Stayed: October 2012, traveled as a couple
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1  Thank Heera_Tamang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeyondKrabi, General Manager at Beyond Resort Krabi, responded to this reviewResponded January 7, 2013

Dear Sir,

thank you very much for having taken the time to review our resort and to recommend it.

We are glad that your enjoyed your stay. I would like offer our apologies for the failed delivery of the ordered bottle of champagne. With the systems improving, this should not reoccur.

I have noted your comments in regards to the English level of the staff. This is unfortunately one of the challenges for new resorts in the area. We will resume our training and English classes within next week and I am confident that we will make good process in the months to come.

Thank you again and kind regards,
Claude

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Reviewed December 9, 2012

When I first saw the entrance to Beyond Resort Krabi, "Wow, this resort looks really serene and well decorated!". They have one of the better coastline in Krabi, uninterrupted, beautiful, quiet & clean beach. We stayed 4 days and 3 nights in Beyond. The room is clean, spacious & comfortable. I really love their breakfast, it has lots of varieties, ranging from Thai to Western foods. I love their fresh and delicious pastries!! I'm not a fan of pastries, and yet I find the pastries were one of the better ones that I have tasted. Kudos to the Chef who made yummy pastries :). On the first night, everything was alright until the 2nd night. We got back from kayaking, and found that the toilet was slightly flooded and the smell was awful. Called the reception and told the bathroom situation. Almost immediately, Claude, the General Manager responded to our situation. We have our room changed and things were better. Some comments for improvements: 1) Staffs at the reception was not very well verse in English and have difficulties in understanding and conversing in English. When I called to book the shuttle to Ao Nang, I have to repeat twice, because the phone was passed on to the other staff. It would be good to have a few staffs who have better command in English in order for them to handle queries from tourists around the world. 2) While having dinner at the BEACH, the staffs were not as attentive and they were not around when I wanted to order. I have to waved several times, ie., the 5th time, to get myself noticed.

Overall, I find this is a worthwhile trip and I would recommend my friends and family to this beautiful place to stay, despite of some minor issues occured during my stay. We look forward to returning to Beyond soon!

Keep up the great work! :) Go Beyond! :)

  • Stayed: December 2012, traveled with friends
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3  Thank sherylckm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeyondKrabi, General Manager at Beyond Resort Krabi, responded to this reviewResponded December 15, 2012

Dear Sir,

Thank you for having taken the time to post a review. We appreciate you sharing your experience with others.

We are glad to see that in general you enjoyed your stay. Thank you also for the feedback on the English level of the receptionists and the attention of the waiters @ Beach Bar & Restaurant. Getting qualified staff with a decent English level in this area is unfortunately a challenge. However, we are working on overcoming this with English lessons and by hiring foreign management trainees among others. The service issue at the restaurant is being addressed. Thank you for having mentioned it.

We hope to have the pleasure of welcoming you back at Beyond Resort Krabi in the not too distant future.

Kind regards,
Claude

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Reviewed December 4, 2012

A fabulous hotel with breathtaking views of the ocean, beach & pool. We stayed for 5 nights in a Villa room and wish we could have stayed longer. The room was very spacious & comfortable. The path leading down to the beach & breakfast area was very convenient. Breakfast was very extensive and cocktails & drinks from the bar were reasonably priced and very good.
The pool was simply fantastic and it was great to have the beach so convenient. We took a long tail boat for a 2 hour trip one day & the scenery was stunning.
The only negative was the gym which was rather sparse & very hot - not an enjoyable experience.
There are good foot massages across the road as well as a minimart and a couple of good local restaurants with more down the road.
We stayed at the Sheraton (next door) 2 years ago and Beyond for us was far better.
We went into Ao Nang one afternoon/evening and were really pleased that we found Beyond and cancelled our original reservation there.
Yes you do have to take the towels from your room to the pool but is this a big effort? They are orange and stick out like a sore thumb in your bathroom and it does not need a rocket scientist to work out what they are!
The general manager Claude was very helpful and made an effort to welcome us at his super hotel. This is a new hotel and of course there are things that can be improved and small teething issues but don't let this put you off booking. It's a super hotel with a great deal to offer,
We look forward to returning next October for another wonderful time at Beyond.
Annabel and Alan

  • Stayed: October 2012, traveled as a couple
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3  Thank Alan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeyondKrabi, General Manager at Beyond Resort Krabi, responded to this reviewResponded December 8, 2012

Dear Annabel and Alan,

Thank you very much for recently staying with us and also for having taken the time to share your feedback on Tripadvisor.

We appreciate your comments and we are delighted to see to what extend you enjoyed staying at Beyond Resort Krabi. As you have rightfully mentioned, there are still some teething issues. It is through constructive feedback like yours that we continue improving our facilities and services. Thank you again for having shared your views with me during your stay.

We look forward to hearing from you and to welcome you back to Beyond Resort Krabi in 2013.

Kind regards,
Claude

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Reviewed December 3, 2012

This is by no means our first trip to Thailand so we have sampled many hotels and find Beyond Krabi Resort to be one of the nicest we have stayed at so far.The hotel is well designed,we had a lovely Villa room.The pool and direct access to one of the best beaches around is a bonus.Really nice pool loungers and plenty of umbrellas for shade.
breakfast buffet has enough variety to satisfy most tastes,staff are friendly and willing.
There is a good gym and sauna and should you require to use the gym before or after hours you can arrange at the reception.
The location of Beyond is good with quite a few good restaurants and supermarkets close by.
Well worth a stay at this hotel
We will definitely be back soon!

Room Tip: Villa rooms downtairs have lovely covered verandas to sheild from rain when you want to sit outside.Not all upstairs villa rooms have covered verandas
  • Stayed: December 2012, traveled as a couple
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1  Thank Anni C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeyondKrabi, General Manager at Beyond Resort Krabi, responded to this reviewResponded December 8, 2012

Dear Anni,

Thank you very much for your recent stay with us and for having taken the time to post a review.

We are delighted to read that you enjoyed your stay with us and the facilities and services offered. This is especially good to read from a well experienced traveler to Thailand. Thank you for you kind words.

We look forward to hearing from you again and we will be delighted to welcome you back to Beyond Resort Krabi in the not too distant future. You might consider combining a future holiday in the South of Thailand with a stay at our sister property, Beyond Resort Khao Lak. Also located on a beautiful beach, this resort is an all villa concept and accepts guests from 18 years and above only.

Kind regards,
Claude

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Reviewed December 2, 2012

The first impression was great. The location right on the beach was exactly what I wanted. The beach was clean n gorgeous. The pool was right at the beachside overlooking the beach. Bliss!!

Breakfast selection was great. There were also mini marts, restaurants, massage outside.

We waited almost an hour for our rooms upon arrival. What was totally disappointing that our villa was just .... Smelly. Our kids' villa was ok but for some reason, we got a really bad one. It just smelled like someone was perpetually doIng a big movement in there CONSTANTLY. The TV was spoilt.

Whilst they could easily fix the TV, they tried to mask the smell with deo spray wh made it worse. Eventually, tired though we were, we had to nicely ask for a room change.

After a room change, it was ok for a while but again, this morning, we detected the sewer smell again. I think it's our BAD luck becos our kids' room is ok.

Guess we would just hv to live with this for the next 3 days. Needless to say, the room thing makes it terribly upsetting.

  • Stayed: December 2012
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2  Thank Weemeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeyondKrabi, General Manager at Beyond Resort Krabi, responded to this reviewResponded December 8, 2012

Dear Sir,

Many thanks for having taken the time to share your feedback on Tripadvisor.

Please accept my most sincere apologies for any inconvenience caused by the bad odor from the floor drain. I understand that this had a negative impact on your stay. Our room maids are now reporting any bad odor so that we can take the appropriate action right away. Unfortunately there is no pattern as to when and where this occurs but it has been resolved in several rooms. Again please accept our most sincere apologies.

If your travel plans bring you back to Krabi, please do feel free to contact us. We will be pleased to assist you with the necessary arrangements and will ensure that you will enjoy a flawless holiday at Beyond Resort Krabi.


Kind regards,
Claude

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