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“Spacious accommodation ideally situated for...”
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Very good
6 reviews
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Overview
Rental Home -
3 Bedrooms, 2 Bathrooms, Sleeps 5
Lanchester, County Durham, England

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Pigwig196...
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Spacious accommodation ideally situated for touring area”
Reviewed June 4, 2017 for a stay in May 2017
1
person found this review helpful

Lovely spacious cottage ideally situated for touring area. Set in a pleasant village location there is a small convenience store, 2 pubs and a couple of restaurants. Cottage is about 20 minutes from Durham. Beamish, Newcastle and the Northumberland coast are reachable within an hour or less. The cottage could benefit from the availability of Wifi as it's currently not available (which was a problem for our 2 teenage kids!) and the TV reception would be greatly improved if the indoor aerial was ditched and a proper outside aerial installed. Having said that we enjoyed our stay and would recommend this cottage to anyone who wanted to visit the area.

Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freezing2...
Newcastle, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very disappointed”
Reviewed April 4, 2014 for a stay in January 2014
5
people found this review helpful

Arrived from Australian summer (40 degrees plus) at 5pm on a freezing wintery evening.
We were delighted when we saw the cottage as it looks delightful and so inviting. Decor is lovely.
However when we entered the cottage it was freezing inside and there was no hot water at all. We had travelled a long way and wanted to shower. We tried to contact owners by phone immediately but our calls went to answering service. Luck they live next door because we were waiting for them when they got home later that evening. They then discovered that the hot water system and heating system were broken.
There are two lovely gas pot belly stove heaters in the lounge and dining room which they then showed us how to start - but alas they were both empty and of course it was the weekend.

We were given 2 tiny blow heaters until the problem could be fixed, not offered any more blankets etc, no facility to have a shower after our long trip and off they went with a promise that they would have it fixed as soon as possible (It was the weekend).
The owners said that previous tenants should have told them the gas was empty (I think owners should have checked this themselves as part of their assurance to incoming tenants that things are in order).

We were without any hot water for 3 days and then another day before central heating was supposed to be fixed. It took 48 hours and me chasing the owners up to get the gas cylinders filled. In the meantime we were freezing constantly and all ended up getting sick with the flu from the cold stress. We were all huddles in two rooms and reluctant to go to bed at night as it was so cold in all other rooms. I asked for extra blankets and was given one very thin quilt.

We came home late after a day in edinburgh expecting that the heating had been fixed (day 5 of our stay) but alas even though the problem was supposed to have been fixed there was no heating. It had been changed to a central automatic control device and would come on for about 2 hours a day. We finally discovered it had been set on powersaver at 5 degrees and no one had checked it when it was installed. It then took me another 3 days to be able to contact the owners as they did not answer the phone messages I left. I ended up leaving a note under their door and they came across, 8 days after we arrived we still had not had adequate heating provided and water was only luke warm at best in this time. I had finally got the user manual out for central control which we had been informed no to touch and in desperation I reverted it back to manual so we had some control over it. This worked and
we had 4 days of lovely heating only for our whole 13 days at the accommodation.

To top it off when we had been promised on website washer dryer and when I did washing day one (in cold water of course) the dryer did not work. I spent an hour looking at manual trying to trouble shoot, only to be told by the owner the next day when i told them about it that the dryer had been broken for 8 months. It is very difficult to dry things in a freezing cold cottage with no heating, so this was a challenge.

The washing maching then broke after the second use on day 5 of our stay so we then did not have any washing facilities to use. The owner did offer to do one load of washing for us which was very much appreciated but hardly compensation for not replacing the broken equipment 8 months previously.

Another great concern to me was that one of my daughters was sleeping in an upstairs bedroom that had a very severe mould problems. There was black mould all over the walls and this was probably made worse by the lack of heating for all those days.

I appreciate that things go wrong and do break and initially we were very understanding, however as time wore on we saw a general lack of followup and communication with us about progress and discover that the washing machine had broken on other occasions and should have been replaced well before we came along. There was never any effort to contact us, we had to do all the chasing up to tell them that things had not been fixed, or that there was still no heating, or still no real hot water.

This cottage is lovely form the outside, the village is delightful and I would imagine if all is working well and it is not minus degrees outside it would have been a lovely stay. But our experience was very unpleasant for most of our stay as we had never experienced cold like it. There were no extra blankets available for use and they even took the two blow heater away without asking us and the heating had not been sorted adequately. We had no ability to dry our clothes even when we washed them by hand without heating or a dryer.

This place DID NOT deliver what was advertised on the website and the owners do not seem to really hold themselves accountable for any of the issues we encountered. They did try and have things fixed but never followed up to check that this had occurred.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: freezing
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farnborough
Reviewed July 19, 2013 for a stay in May 2013
2
people found this review helpful

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
kent
Reviewed January 1, 2012 for a stay in December 2011

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the area
Liked least: the slight smell of damp
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
milton keynes
Reviewed March 20, 2010 for a stay in January 2010

Value Rooms
Location Cleanliness
Check in / front desk Service
Liked best: Stylish and large
Liked least: Steep stairs
Traveling group: Family with teenagers
Your age range 45-54
Would I recommend this vacation rental to my best friend?  
Recommended for:
Families with teenagers Large groups
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Cheshire
Reviewed December 17, 2009 for a stay in August 2009

Value Rooms
Location Cleanliness
Check in / front desk Service
Liked best: Separate bedroom and shower room
Liked least: Nothing!
Traveling group: Family (extended)
Your age range 55-64
Would I recommend this vacation rental to my best friend?  
Recommended for:
Young singles Friends getaway
Families with young children Families with teenagers
Tourists Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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