We were headed back to Dallas from Hunstville, AL. Our Garmin GPS did not match the exact location of this hotel so we ended up passing by and had to turn back around. The Hotel concierge was pleasant. We had mountain bikes we did not want to leave in our truck so we opted for a downstairs room to make it easier to bring them in since they did not have elevators. The room we were first going to be put in would have been on 2nd floor. I noticed a faint mildew smell in our room other than that this room was clean and there was a McDonald's right next door which made it convenient for us to get our morning coffee before heading home.
Why did we bother to make a reservation in June for our Oct trip if the hotel staff would totally ignore our needs? Booked k/NS/ground floor. Husband has difficulty with stairs. Staff gave away our confirmed room on 1 and we had to climb to 2nd floor. Desk clerk confirmed that computer showed our request but said room assigner ignored it.