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“Topacio Azul, Vacation Club” 1 of 5 stars
Review of Topacio Azul Resort

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Topacio Azul Resort
Ranked #25 of 33 Hotels in Sosua
seacliff
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Topacio Azul, Vacation Club”
1 of 5 stars Reviewed June 3, 2013

We went in March thru RCI. Got there to find Victorian House had changed hands. They did not know we had a reservation. The lies that are told to people are criminal. The buffet was only good for vegetables and fruit. Horrible meat, bread, desserts, house wine only. Ask for a specialty drink they suddenly don't understand English. No game room, billiard room, the other Special restaurants were non-existent. When we complained they set the Italian restaurant up, but the food was brought over from the buffet of the day before. A horrible joke. There is no longer a diving school, no water sports, no access to the water from the resort. The local beach had rats and was packed. The supposedly all-inclusive resort rents out the lower priced rooms over the 3 day weekend to locals and boisterous groups from the US at lower prices. They take over the pool, which is the only facility available. The beggars on the local streets are legion. There are no upscale shops at all. Trashy all around. The Casino was not on grounds. It was under construction. The smell of glue and concrete dust made us ill. Washclothes were not to be found, towels few and far between. The towels at the pool were rags. We had a beautiful suite, but it was one of the few on site. There are hoards of rooms in dark hallways that no one had an explanation for, except that they were saving power. Do NOT UNDER ANY CIRCUMTANCES be taken in by their "Vacation Club". They sell a 25 year membership with 50 weeks vacation. They start high and go down until you sign on the dotted line. It is a corrupt and shaky business situation as they only have a 10 year lease. We were given information about the business situation too late to save ourselves from being scammed. Please save yourselves from our fate.

Room Tip: Only the corner suite
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
7 Thank Diandjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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399 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Santo, Texas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 15, 2013

This hotel used to be the Sosua Beach Resort, but they aparently needed to start over again. And they probably will need to do that again in the near future. First of all: the architect of this hotel likes stairs. Wherever you want to go, you need to walk stairs. Lots of stairs. The pools are small and when we got there a bit dirty: filled with pastic cups and stuff.
On arrival the booking system was out of order, as was the machine that generates the digital roomkeys. As a backup system for the latter problem, they had a pile of keys behind the reception. Unsorted. And although the hotel was quiet and the receptionist didn't have much work, it never came to her mind to sort them out.
The rooms as well as the beds are nice. There is no wifi availlable in the rooms.
But since this is an all-inclusive hotel, there is another aspect I need to take into consideration: the food. There is a word for it: dogfood. They managed to put the same limitted amound of dogfood on the table every breakfast and every dinner. So the bread didn't even qualify for the ducks by the end of the week.
On departure, they still hadn't fixed their booking system so they asked me to wait so they could sort things out. But since I had seen the receptionists picking their noses for the last three days, I didn't feel like waiting - especially since we were travelling with a baby. Then they decided it was all ok if we just payed 450 dollars, which I refused since I booked the hotel for 375. After I asked the receptionist tried to **** me, he refused to speak to me anymore, so we left.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
10 Thank GdeVader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sosua hotels

Dallas, Texas
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed April 24, 2013 via mobile

The Resort itself is gorgeous, the standard room however could use some upgrading, the bathrooms need work and they need to invest in wash cloths. I only got them 2-3 days out of my 7 day stay, the lights kept going out in the bathroom as though the circuits were overloaded and the water in the tub wouldn't drain properly.
The staff receives plenty of English speaking people everyday for them not to speak English, it should be a requirement since the locals are not staying there everyday. The grounds are beautiful and well kept and the staff is very pleasant for the most part, they tend to you if you need anything except having visitors, seemed to be a double standard for the men to bring the local women to their rooms for overnight stay but as soon as my group of friends asked for one of the local guys to come to her room she was told that he had to pay $35 even though he was only going to be there a couple of hours. After we left we were told by another guest that all we had to do was him to the side gate and she could have just brought him in!
The ride from the airport is $25 and its only like 15 mins away, the resort should invest in a shuttle bus to and from the airport and I feel they will get the money invested in the transportation by the increase in guest. They also only have WiFi in the lobby and that too should be upgraded to reach the rooms since we have grown accustomed to keeping in contact with social networks and apps that require WiFi, it was an inconvenience to have to leave the room to go to the lobby to send out a text or to contact anyone while there.
The food could also use some upgrading, seems like they served the same thing over and over again, chicken and pork was on the menu more than I cared for. A little variety and some spices would go a long way.
The staff helped us to get around, Manni, Ramon, Franklin the photographer, Alexandria, Juana, Carmen the bartenders, Maria in the dinning room and others whose name escape me were all very helpful and spoke pretty decent English. It was only right to give them a nice tip at the end of our stay.
The locals are all friendly and if you ask for Jose Gonzales he can help you find out where to tour and get you in contact with a fabulous taxi driver that will take you around and wait for you to take all the pics you want and bring you back safely.
Like I said they upgraded the name but it still could use some work, the few things I mentioned would go a long way in me recommending this resort to anyone.

  • Stayed April 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Wmnrfromvnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Manitoba Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 19, 2013

We were staying there for 2 weeks Dec/Jan and then went back for 3 weeks Feb/March.
Both times were wonderful as always. The staff makes you feel like family and will do anything that is possible to accomodate you. I even paid a few times to bring in my friends children for the day and the day pass was only $15.00. The view is breathtaking and Sousa beach is a wonderful super fun beach. The maid service was bang on, always had clean towels, sheets, the mini-fridge restocked and if you didn't have something all you had to do was ask and there it was.
Yes the hotel is quiet right now as they are working (and doing a great job ) on getting it back to they way it was before. All things take time and we completely understand that and frankly loved the lack of people it made you feel like you had your own resort.

The room was lovely we stayed in the junior suite in the deluxe side, the king size bed is the best, lots of pillows a pull out couch (that we never used) a jaccuzi on the balcony. Ceiling fan as well as your AC. Coffee maker, hair dryer, iron and board, TV with working remote.
The maid always knocked before coming in and if we were not ready she came back when we told her to.

All in all we love staying here and will be returning hopefully in the summer, but definately in the winter.
See you all there!!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank PlayaSosua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garnerville, New York
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 30, 2013

I was recommended to this hotel by a friend who works there and had one terrible experience after another. First of all, they promised me a room with an ocean view and a jacuzzi and the room they brought me to was dirty and with no jacuzzi. Terrible! Next, they showed me the rooms with jacuzzis that hadn't been cleaned probably for months - dead bugs in the jacuzzi and an overall nightmare. There were probably less than a total of 20 people in the whole resort and I asked if I can bring in the sister of my girlfriend who is 6 years old. The person at the front desk told me that under 6 was free. I traveled 45 minutes each way to bring the girl back and when we arrived he said that he made a mistake and that under 6 months was free! He was now asking me to pay the equivalent of $35 for a 6 near old and a 11 year old to spend 4 hours of the afternoon in the pool - the EMPTY pool.
When checking out I came up to the desk at 1:45 and they told me that check-out time was at 1:00. The hotel was still empty and nobody was coming in and they insisted I pay an additional $8 for the extra 45 minutes. When I asked for the manager the jerk at the front desk said that nobody was there and that he was in charge. 2 minutes after that I saw one of the owners of the hotel coming out of the back office. Room service picked a dirty wet towel up and put it on the rack and gave us only 1 towel. Came in to clean the room without knocking first and did the same the next day after I already told them. Bad people, bad resort, mediocre food, tiny rooms - save your money!!

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank jon713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed March 28, 2013

The Sosua Bay Hotel has a great location, immediately adjacent to the famed Playa de Sosua, although access to the beach is rather circuitous. Ocean-side rooms have a charming view of beautiful Sosua Bay and the beach; one could sit on the balcony and admire the shades of turqoise and azure in the water all afternoon. The rooms themselves are basic but clean and adequate. The bed is comfortable, there is a mini-fridge, and both the air-conditioner and the television work (although my remote control did not). It would be nice to have a ceiling fan over the bed, instead of having to rely on the A/C fan during the night. There is plenty of closet space and a large chest of drawers. My bathroom was spacious and there is plenty of really hot water, although there was no stopper for the sink drain (a common problem in DR hotels). The bathtub drain had a stopper, however, and the shower worked well. I was only there for 2 days, but during that time there were 3 power outages, 2 of them lasting over 20 minutes. The buffet restaurant takes full advantage of the beautiful view, but the food lacks the extensive variety one finds at the nearby Casa Marina resort, for example. The veggies were well prepared, but the beef was leathery, and the squid rubbery; of the meats, only the fish filets were a pleasure to eat. A lot of organized activities are scheduled every day, but I saw little evidence of much actually happening, perhaps because too few guests showed up. There always seemed to be more hotel staff around than guests.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 23, 2013

The OLD Sosua Bay/New Topacio Azul Bay is all right. Was there for 4 days and had a Blast. The folks were super friendly, my room was cleaned and the property had everything I needed. They are very liberal minded regarding guest needs and happy to help in any regard. Check in wasn't easy; when they say 3:00 check in, they mean it. Still super nice. If you haven't been there, be warned there are a ton of stairs-the elevators did not work; it is large property. 3 pools with plenty of space to get sun, chill out and vegetate. Bars were plentiful, all on the house. Food was very good and the dining area immaculate. Very short walk to a beautiful beach where all the natural wonders of the country are on display. Booked with DRTravel, so it was a smooth ride. Would and will definitely return.

Room Tip: Once you are there, you won't need to go far for night life. Literally a casino and club across...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank joelguzman50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Topacio Azul Resort

Property: Topacio Azul Resort
Address: Calle Dr. Alejo Martinez 1 | El Batey, Sosua, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Sosua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Sosua
#8 On the Beach Hotel in Sosua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Topacio Azul Resort 3*
Number of rooms: 250
Also Known As:
Sosua Bay Club Hotel Sosua
Sosua Bay Resort All Inclusive

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