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Coral Costa Caribe Resort & Spa
Ranked #3 of 12 Hotels in Juan Dolio
Reviewed February 9, 2013

This hotel was run down, dirty, and uncomfortable. Sometimes we didn't have running water. Our room attendant didn't always give us clean towels, wash cloths, or shampoo. The beach vendors will beg you buy. Here's a tip...they are so desperate for clothes that you can trade yours for whatever they are selling. Just bring extra clothes that you would otherwise donate and trade them for jewelry or art. We didn't find much time to relax on this trip. The music around the hotel is loud and there are drunk, rude guests that stay up until all hours of the night. We went to crazy horse ranch and rode on horses into a very poor area in the country side. The tour guide asked several times for tips. On the plus side, the staff was friendly, the food was good, it's all inclusive, and the beach was beautiful. We also went scuba diving at the hotel with Pedro and Richard. They were professional. We went into the Casino, but didn't play. We were the only ones there at the time. I will never return to this place. It was by far the worst hotel I've ever been to.

  • Stayed: January 2013, traveled as a couple
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4  Thank Jamie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, GM Assistant at Coral Costa Caribe Resort & Spa, responded to this reviewResponded February 16, 2013

Dear Client:

The Coral Costa Caribe Hotel, Resort, Spa & Casino family is pleased to extend you our most cordial greetings.

We thank you for your nice comments about the friendliness of our staff, our excellent culinary offer and our magnificent beach. As also for the quality and professionalism of the services provided on the Water Sports Center.

Allow us to inform you that we do not underestimate the importance of high standards of cleanliness to the guests. Our purpose is to form positive impressions in our clients from their check-in to their check out. When our guests arrive to their rooms it is important for us that the client perceives this has been adequately prepared and maintained. The Housekeeping management aims to deliver high standards, working with their best disposition, as part of their responsibilities on a daily basis our housekeeping staff revises every room and proceeds to change the towels according to the procedure established in our environmental friendly policy, whilst providing clean towels and bed linen is integral to supply a quality service, many guests are happy to have their towels and sheets changed less frequently to help reduce the environmental impact of our operation.

Please consider that our Hotel has water reserves with the enough capacity to support the Hotel operation even for two days if necessary.

Please accept our apologies if in any particular manner you felt uncomfortable due to the souvenir offer that some salesman do when passing on the beach. We can assure you that it is not their intention to cause our dear guests any discomfort with this, but to provide you, if interested, with the very valued service of offering a souvenir of our country to take home.

Concerning the hotel area and our customers behavior, allow us to inform you that our Hotel is located on a privileged area where we even have the summer Presidential house as neighbors, therefore there cannot be noises or loud music around us, also our Security department works extra efforts towards ensuring that our property offers a family ambiance, we do not allow impolite or unethical behavior from any of our customers during their stay in our property, as we understand that our clients come to spend some time of enjoyment and relaxation.

We would like to mention that the Horse Excursions company is managed and operated by a Subcontractor of the hotel named “Crazy Horse Ranch”; all situations related to their operations and services are handled directly by them, therefore we have passed a communication to their management, in order for them to take the necessary measures in regard of the tour guide situation you have described us.

We would appreciate if you could give us another opportunity to amend and rectify any situation that could have affected you during your past visit, hopefully we will have the chance to welcome you in our property again in the near future.

Regards,

Coral Costa Caribe Resort, Spa & Casino

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Reviewed February 9, 2013

Look at the photo! This was our lock on the door after we went 2 times down to reception and complained about it! And every time it was "repaired", but can we call that a repair? Since we were leaving we didn't go to complain for the 3rd time!

About towels! One evening we came from the beach, looking forward to shower and take a diner. But when we came to the room there were no towels! Of course we went again down to reception and complained! We had to wait whole 40 minutes to finally got our towels! Yes, whole 40 minutes!!!

Besides that there were some other small things like waiting for check in (of course after the time when check in is possible); Instead of telling us to come 2.5 hours later, we were sitting in the lobby asking them every 20 minutes when our room will finally be ready.

The room was like it's been described in other reviews: old furniture, not clean enough, sometimes problems with water, at least the toiled worked fine!

Another thing no one mentioned about rooms. Our was on the 4th floor and every night we could hear low sound vibrations through the wall from the disco below! Impossible to sleep!

Good things? The beach was nice. Should be cleaned a bit, but it was nice. Staff was also ok. They were friendly and responsive, but I could see they were greatly limited by the disorganization of the hotel management.

This hotel should be renovated and the whole management fired, starting with those people who answer to almost every complain posted here, trying to do the damage control caused by a bad review!

Room Tip: Get drunk, you won't see anything to complain about! :)) Seriously, if you still consider going...
  • Stayed: January 2013, traveled with friends
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4  Thank GBxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, GM Assistant at Coral Costa Caribe Resort & Spa, responded to this reviewResponded February 14, 2013

Dear Client:

The Coral Costa Caribe Hotel, Resort, Spa & Casino family is pleased to extend you our most cordial greetings.

A Hotel is defined for the quality of the service it provides to its customers. Because our success is measured for how our guest evaluates our services and facilities, we want you to know that your comments we received are taken seriously and constructively. We want to honestly thank you for your remark about the attention of our staff and our wonderful beach. Whilst, allow us the opportunity to comment on some of the issues of your review.

On a daily basis our housekeeping staff revises every room and proceeds to change the towels according to the procedure established in our environmental friendly policy, whilst providing clean towels and bed linen is integral to supply a quality service, many guests are happy to have their towels and sheets changed less frequently. However, anytime that a client request a change of towel this service must be assured for our staff.

Normally our registration time is 3:00 P.M. but in some occasions and due to the level of occupancy, the rooms are not ready at that time. Allow us to inform you that our Housekeeping department works with enthusiasm to satisfy our guest’s requirements and to make You have a very enjoyable stay with the expectation of your return to the hotel. The fine accommodation and service we provide to our dear guests so they are pleased with the hotel, only aims for our clients satisfaction as it is our primary object and the hygiene factor must always be present in all structures of our hotel.

Please consider that our Disco was renewed using soundproofing material so that our valued guests can relax in their rooms without sounds disturbs. This sound insulation material can work at ensuring that noise does not makes its out of Disco. Nonetheless, we offer you our deepest apologies if by chance some noises even at a low level like you mention could reached your room.

Our Company does not use social media to do damage control; we consider that this valuable tool has created priceless mediums to communicate with existing customers and opportunities to reach new potential consumers in the Hospitality Industry. That is, review websites also help hospitality businesses stay on track through monitoring customer generated content and refining our products and services accordingly. Although, we are aware that hotel negative experiences are more motivating to share than positive ones, opinions shared through social media and online review sites are often extreme points of view and don't represent the complete spectrum. In our experience, the number of customers who are extremely satisfied about their stay but did not share a review about our property on social media is bigger than our guests who had a particular situation and then write a review about it.

We would appreciate if you could give us another opportunity to amend and rectify any situation that could have affected you during your past visit, hopefully we will have the chance to welcome you in our property again in the near future.

Regards,

Coral Costa Caribe Resort, Spa & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

This "hotel" is horrid. As soon as we arrived we were confused.. The pictures look nothing like the hotel. The rooms are F I L T H Y. The shower/baths do not work so any given time during your shower expect the water to completely shut off. Nobody speaks English so don't expect to communicate with anyone other than the people you came with. The food is atrocious so expect to loose a lot of weight. My husband got salmonella after the second day of our stay. We did not know it was salmonella until we left DR, came back to America, and went to the hospital right after we landed. The staff do not believe in soap so don't expect to find soap in your hotel room or any public bathroom. This includes the cooks, chefs, cleaning maids, etc.

We ended up staying the full 4 nights we anticipated on for a few reasons,1) We learned to change and book a sooner flight home it would cost $800 2) Our travel agent told us all the hotels near Coral Costa Caribe had 3 stars as well. We debated whether or not to try another hotel out but not knowing if the hotels would be exactly same or even worse was very frightening 4) 4-5 star hotel is in Punta Cana 3 hours away from SDQ Airport. We did not want to rent a car with no GPS. We also did not no our sense of direction since we have never been to DR. 3) We figured if we planned day trips & hung out on the beach for the most part, it wouldn't be so bad.. We ended up counting down the minutes until our flight out of there. It scarred both of us for L I F E.

  • Stayed: January 2013, traveled as a couple
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1  Thank Lou P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 9, 2013

Dear Client:

Please receive our warmest regards from Coral Costa Caribe Resort.

Allow us to inform you that we do not underestimate the importance of high standards of cleanliness to the guests. Our purpose is to form positive impressions in our clients from their check-in to their check out. When our guests arrive to their rooms it is important for us that the client perceives this has been adequately prepared and maintained. The Housekeeping management aims to deliver high standards, working with our best disposition.

We should inform you that most of our employees have good knowledge of the language and our hotel is constantly offering courses to all our staff to reinforce the level of conversation, especially to those in direct contact with our guests. However please be reminded that Spanish is our mother tongue and their pronunciation of a foreign language might not be perfect.

It is not possible that your husband could have gotten salmonella in our property, as we thoughtfully are careful of our food handling procedures and we have never been reported any case like this one in our Hotel. In addition, the Cristal Food Safety Risk Management Program that we apply in our property was specifically developed for the travel and tourism industry. It covers high-level standards, which comply with international and national regulations. Also, it incorporates best practice and recommendations, which often requires an even higher level than many national and international regulations. These standards and their compliance are then monitored and audited at the hotel site, through competent Cristal auditors on a regular basis. These procedures allow the hotel to manage food safety, as also this auditing system allows us to assess from a quantitative point of view the degree of compliance of the food safety program, and therefore to assess in some ways the risk of the operation.

We would appreciate if you could give us another opportunity to amend and rectify any situation that could have affected you during your past visit, hopefully we will have the chance to welcome you in our property again in the near future.

Regards,

Coral Costa Caribe Resort, Spa & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

The room in Coral Costa Caribe was really poor.Problem with the water pressure in the shower as well as in the toilet. The hotel rooms need renovations.
Though the hotel infrustructure (outside the room) is not bad, I'd say average.The beach is great with gorgeous view on the sunset. The pool is fine. The food is normal.

  • Stayed: March 2012, traveled solo
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2  Thank Natti_Cpq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, GM ASSISTANT at Coral Costa Caribe Resort & Spa, responded to this reviewResponded February 7, 2013

Dear Client:

After a warm greeting, we want to thank you for your kind comments concerning our beach and pools.

Allow us to inform you that recently we have done some important renewals in our Hotel rooms and general facilities, although we regret that your expectations towards the infrastructure of our Hotel were not completely satisfied as we desired to; the design of our property is based on open spaces, as most of our clientele prefers to be in contact with the natural warm of the Caribbean.

Please consider that in our property we dispose from the necessary resources and the equipment to provide our dear customers with an efficient water service, we understand that perhaps the room you were assigned could present a particular and isolated situation, however this is by no means demonstrative of our regular operation.

We hope to have the pleasure of welcoming you again in the near future.

Regards,

Coral Costa Caribe Resort, Spa & Casino

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

Our vacation experience at Coral Costa Caribe was pretty much awful. We booked this trip through Sunwing and I wasn’t overally impressed with them either. We are from Ottawa, Canada and had arrived in Punta Cana. It took us over three hours on a tiny bus to get to this resort because we had to drop people off at every resort in between. When we booked the trip, it did not mention this on the site but when we had called after we booked it and our confirmation e-mail had mentioned it, all the woman on the phone had to say was “Well had you called and booked through me, I could have told you that…” If Sunwing gives you the option of booking by website and phone, both should provide all the information. Not more detailed information on the phone just so the agent can get a commission off it.

After our 3 hour bus ride, we finally arrived to the resort. The bell boys were just doing their job but we found them quite pushy. We were more than willing and actually preferred to hold onto our own luggage but they insisted they do it. We booked our trip about a month in advance and they asked for “requests” on the website. There were four of us, in two separate rooms so we requested rooms next to each other and king beds. When we got to the front desk and gave our names, it took them a long time to gather our information for our rooms. We were asked to take a seat… FINALLY, an hour later, they said our rooms hadn’t been cleaned yet but are now ready. We arrived on the far side of the resorts to find ourselves in these DISGUSTING rooms. Our friend’s key worked, ours didn’t even work! A maid had to open the door for us. The floors, walls, bathroom – all disgusting. Very dated furniture (which was expected from some reviews) but nothing like I had imagined. Neither room was beside each other and neither with king beds. It was on the ground floor and outside the “balcony” was all swamp water that smelled terrible and our balcony door did not lock. After that long of travel time and an hour of waiting for these rooms – we were less than impressed. I assume because they knew our ages of 24 & 26, they put us in their worst rooms because they don’t feel they should do good by the younger crowd or fear we will ‘trash’ the rooms. We went back to the front, told them all our problems and were told to wait. We waited another half hour to speak to a woman by the name of Glenda with extremely poor customer service. She basically passed the buck and had the bell boys take us to our “new rooms.” They were in a building that was in FRONT of the resort… so far away from the beach. Got up there, they were slightly more “clean” looking but even further from each other and one had yet to be cleaned! Spoke to the front again – said they did not have any other rooms for us until tomorrow. So we waited to have that second room cleaned and stayed in there for the night. Wasted our entire first day of the trip.
Come the second day, we went to the front desk at 4pm (when we were told they would have rooms for us) Glenda was not there and there were NO rooms for us still. They told us to come back at 7pm. Finally we come back and argued with the front desk for nearly 4 hours about giving us the appropriate rooms! More wasted vacation time! The customer service at the front desk was so terrible, I could barely believe it. They showed us what our new rooms would look like and said they’d be available tomorrow. We said fine.
Third day of our trip now, we get a call at 10am saying our rooms were ready. We go to the front desk, the people there claimed they had no idea what we were talking about, half hour later, we were taken to our new rooms. No king beds, still not next to each other but at this point, we were taking them. They were much better updated and cleaner. Bathroom was still pretty gross and smelled of mold but better than what we had seen previously. The desk claimed “requests” were not a guarantee but I’m not sure why they even ASK people for them if they are not going to try to meet them, especially booked a month in advance.
We were fine that day but the next day, our friends were leaving their room and they were unable to get back into their rooms. The front desk came up to let them back in and give them an activated card and that would not work. They said they would be back in 5 minutes… 45 minutes later, they came back and replaced the entire lock. The day after, they shut our water off in our rooms without telling guests – luckily we had JUST gotten out of the shower (which had poor poor water pressure and cold water, by the way) Just problem after problem at this resort and not very understanding staff. Not ONCE did we even get an apology for inconvenience. We told the staff we wanted to be compensated for our first two nights being there since they were wasted changing rooms and arguing with them. Instead they offered us a “free private dinner” on the beach. We declined as this “free” dinner we already paid for in our all inclusive package and we ate about 10 feet from the beach anyway – that was just not cutting it as far as compensation for the horrible two days. Finally on the Friday night around 7pm (when we were leaving at 6am the next morning) they told us that they could not compensate us, we would have to go through Sunwing to deal with it. Have yet to get a response from Sunwing about the issues… over a week later.
The only thing this resort has going for it is it’s beach and grounds. The service (for the most part, the odd person was wonderful) was terrible, the food was average, snack bar was disgusting and the rooms were not good. The vendors on the beach were also incredibly annoying and some very bold. Security is a joke – we got new keys activated, as did others we saw while we spent our time at this front desk and they don’t even ask for names or ID when activating a card. You say a room number, they gave you a card. Totally unacceptable. I will not return to this resort and I likely will not travel with sunwing again either. Though it doesn’t sound like it from the complaints in this review – I’m not that hard to please, I wouldn’t normally complain this much – but this experience was really unlike any I’ve ever had. If you like things to even APPEAR clean – this resort is not for you. I assumed when reading the reviews that people were just picky… this is not the case. Take the reviews seriously. Do not waste your money! If you want an actual vacation that’s nice, clean, relaxing and have polite staff – this is not the resort for you!

Room Tip: Tip... Choose another resort with better rooms, you wont find one here!
  • Stayed: January 2013, traveled with friends
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9  Thank TaraC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, GM ASSISTANT at Coral Costa Caribe Resort & Spa, responded to this reviewResponded February 1, 2013

Dear Client:

After a warm greeting, we want to inform you that it is quite concerning that your perception of our Hotel have been affected by the fact that the Hotel was not having availability of adjoining rooms with king size beds during your stay. Allow us to inform you that as explained during your vacations, the client’s requests are subjected to the availability of the Resort. We take our guests requests very seriously and always fulfill these ones with our best disposition, as long as we have availability.

Please be advised that after making the proper investigation of your case, we have found that you were provided with all the necessary assistance from our Guest Service staff in regard to your requests. Our staff politely informed you that the Resort occupancy at that moment did not allow the availability of rooms with king size beds and therefore invested their very best effort in providing you and you companions with rooms as near as we could provide. Even so, we want to extend you our most sincere apologies if in some manner you perceived lack of customer service from some of our staff members. We further regret that you felt your requests were not attended properly or in a timely manner.

Our main interest is to assure our guests’ satisfaction while on property and to be able to correct any situation while guests are still in house. As we do not have in our records any reports of inconveniences related to lack of water or water pressure from your behalf as also you did not report this situation to our Guest Service staff while been attended, we feel we were not given the opportunity to amend this situation during your vacations or at least to clarify any possible confusion or doubt you may had.

Related to the security of the Resort and the procedures of our Front Desk to provide our valued customers with room keys copies, allow us to inform you that whenever a client losses the room key and request a copy, our front desk staff ask for an ID to match the reservation name on system, in case the client explains that the ID is in the room, the Front Desk calls our security department and an officer accompanies the client to the room to look for the ID, then with the presentation of the ID in the Front Desk, if it matches the reservation, we provide a room key copy. It is our belief as a service company that our clients deserve to have the best service we are able to provide, with the reassurances that our company works towards the reinforcement of our staff to train all involved team members on our security policies.

We hope to have the pleasure of welcoming you again in the near future.

Regards,

Coral Costa Caribe Resort, Spa & Casino

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

For the price and what is included; the Coral Costa Caribe was very good. The rooms are not like the Hilton Rooms but you get what you pay for. The beach is great. The pool is fine. The food is okay; not great but then again not bad. It was well worth what we paid for!

Room Tip: Ask for a room not facing the back alley and that you can see the beach when you look out.
  • Stayed: January 2013, traveled as a couple
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7  Thank Regina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

I had an excellent time at the resort. I will recommend it to my family and friends. The Staff employees very friendly, Great for family environment. Night club and restaurant (Good food). I have visited my countries and the caribbean. I know and will return. Thanks for a great time.

  • Stayed: January 2013, traveled with family
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6  Thank Trevor R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coral Costa Caribe Resort & Spa

Address: Calle Principal km 55, Juan Dolio, Dominican Republic
Location: Caribbean > Dominican Republic > San Pedro de Macoris Province > Juan Dolio
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Juan Dolio
#2 Top resorts Hotel in Juan Dolio
#2 Spa Hotel in Juan Dolio
Price Range: $95 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coral Costa Caribe Resort & Spa 3*
Number of rooms: 416
Official Description (provided by the hotel):
Overlooking the warm ocean waters of the Caribbean, enjoy a limitless family-oriented vacation experience. There are fun-filled activities under the sun for all. Our activities program includes water sports and one of the best white sand and boundless turquoise water beaches. Savor an outburst of flavors with a signature Caribbean flavor. These are just some of the ways in which you will keep busy during your stay at Coral Costa Caribe. The warmth of our staff is best expressed by the careful attention given to every small detail. Cradle yourself in the midst of its lush vegetation covered by impeccable tropical gardens surrounded by tropical flowers and trees. Seek refuge in one of our comfortable guest rooms; the heart and soul of the destination is embodied in its decor. ... more   less 
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Also Known As:
Coral Costa Caribe Resort, Spa And Casino
Coral Costa Caribe Hotel Juan Dolio
Hilton International Juan Dolio
Costa Caribe Coral Hilton

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