Our stay was bad enough that we paid $230+ to change our return flight home and leave early. Here's why.
At Coconut Palms the windows do not have glass (open air rooms) so the noise level will keep the average person awake at night. The traffic from the main road is very, very loud. The first room we had, room 11, was so loud we didn't sleep most of the first night as it sounded like the motorcycles were driving right under our windows.
There are roosters nearby that crow before dawn, there are feral dogs that bark in a pack off and on all night, and there are goats, yes, goats, behind the hotel that you can hear clearly. We moved to a second room, room 15, and that was quieter than the first, but you could still hear TVs from other rooms, people around the pool, the goats out back, and the nightly entertainment in the restaurant (the restaurant is open air so the noise from the band echos throughout the hotel). The noise problem was a complaint that 5 out of 6 guests I spoke to had. What can you do if your windows don't have glass? You can't cut down on any amount of noise coming from the other rooms or surrounding area.
There is a pest problem that several other guests complained of also. Our room had roaches, which they sprayed for and they turned up dead all over the bedroom and kitchen the next couple of days. Not something anyone wants to deal with, but we had our 11 month old who was crawling on the floors which was a bit of a nightmare. We had a lizard in our bed one night, and a rat scurried in front of our door another night. That same night the family next to us at dinner saw a rat run across the floor.
I requested and received confirmation for a crib from Judith, the manager, before our arrival and that was never deivered to our room. There aren't hair dryers in the rooms and when I requested one several times, that was also never delivered.
In addition, our bathroom had a water leak in front of the sink and over the toilet. This did not get fixed during our 5 days there, althought they did start working on it by hammering the concrete off the side of the building around the plumbing. An endeavor that woke up our napping child. The work on the plumbing actually made the leaking worse and the ceiling started to cave in. The water pressure in the shower was usually not high enough to keep the shower head from merely dripping heavily. You also cannot flush toilet paper down the toilets, instead you have to throw soiled TP in a trash can next to the toilet.
You cannot make phone calls from the rooms, instead you have to go through the front desk, which isn't too big a deal unless you make a call that uses touch tone prompts, because if you press a number on the hotel phone it disconnects the call.
If you drink beer, be warned that they only serve one type of beer, El Presidente and that's it. And if you want to venture out into the town of Cabarete for beer, food or shopping, it is not within walking distance so you will need to take a taxi. Gasoline is very expensive, about $5 or $6 per gallon, so the cab fares are higher than what most Americans are used to.
On a positive note, the pool area is nice and kept clean and the servers in the restaurant and bar are very nice. But with all these other issues, the most fantastic waiters in the world wouldn't be reason enough to return, or to go to this hotel in the first place. Oh, one last humorous note, the dinner menu consisted of two sheets of paper glued to a file folder. I attached a photo.
- Also Known As:
- Coconut Palms Hotel Cabarete
- Coconut Palms Cabarete