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“Enjoyable family location”

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Viva Wyndham Tangerine
Ranked #6 of 20 Hotels in Cabarete
Providenciales
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Enjoyable family location”
Reviewed August 26, 2013

We stayed in an Oceanfront suite at the Viva Tangerine so we'd have some more space with the kids, and had an enjoyable weeks vacation, in a bit more detail;

Checkin - Advertised as 3PM, our flight came in early so we were at the hotel before 11AM and had no problem waiting, we arrived on a Sunday which is I guess checkout day for the local weekend trippers. Walked town, had lunch and waited by the pool which was fine, come 3PM no room, checked again at 3:30/4:00/4:30/5:00 and got the room before 5:30, at 3PM we were given the room number and apologies it wasn't ready, around 4:30PM we could still see the outgoing guests sitting on the balcony drinking - FRUSTRATING!!! Not the fault of the hotel however surely they could have sent someone down to get the guests moving...

Location - Good location in Cabarete, probably a 5 minute walk from the main part of town, taxi's motorbikes etc. plentiful for transportatation and the beach out the front was good.

Rooms - Only frustration was that the showers were always cold, not too important given the climate however nice to have a warm/shower on occasion. I was going to complain after day 1 thinking it might have been a problem with our room however other guests reported same thing AND on 2 of the 7 days it actually was hot at one stage in the afternoon. We were in the main building on the corner, so loud music from the shows 10-11PM and you could faintly hear the disco from 11PM onwards.

Food - Simple and adequate, our expectations weren't high as we knew this was a budget all inclusive, so probably exceeded our expectations and there was always something to eat and a different theme every night so there was a bit of variety. The all day dining in the Italian server a very good pizza as well. Drinks - plentiful however not very strong...

Staff - Great

  • Stayed August 2013, traveled with family
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Helpful?
3 Thank IslandCouple32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Tangerine, responded to this review, August 30, 2013
Dear Sir,

Thank you for posting a note about your experience in our Viva Wyndham Tangerine, we really appreciate it, we are very happy to know you enjoyed your stay with us.

Thank you once again for your feed back, please keep in mind that it will be an honor to have you back.

Sincerely,

Hotel Manager
Viva Wyndham Tangerine
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Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 24, 2013

First off, let me start by saying, Te Amo Republica Dominicana. This is a country that you would want to visit at least once in your life. :)

We are two female friends in our early 20s who stayed at Viva between Aug 6-13 2013. First timers in an AI resort and the Caribbean in general. We wanted to travel on budget so we came to Viva Tangerine with no expectations. Even without previous experience with other resorts, I can tell that this is probably no more than a 3.5 resort. However it was the atmosphere that made our stay worthwhile.

Arrival: Puerto Plata airport is small but very clean. Porters notoriously offer to take your bags to the shuttles for tip so if you want to save your tipping cash for later, a polite “No gracias” will suffice. Travel from the airport to the hotel is roughly 30 mins (our shuttle was part of the AI package to and from the airport) and you will pass by a bit of Puerto Plata and Sosua before reaching the hotel. Check in was fairly easy – had no concerns, and our bellhop who took our bags to our room, Hector, was awesome! :)

Transportation: Shuttles are included in the fees for all out-of-resort excursions. We didn’t use taxi services (very pricey!) If you are a bit of a risk taker, take a motorcycle ride to Cabarete. It is also reachable by foot (approx 10 min walk). Dominicans drive like CRAZY. No one follows the road rules, so just take caution when crossing roads (not a good idea to be walking outside in the dark by yourself either).

Room: A little bit outdated; walls are peeling and bathroom only had shampoo and a bar of soap provided. We stayed in the main building so the food smell wafted up the corridors during dining hours. We had a garden view (didn’t bother upgrading) but our view was really just a wall. Our room was cleaned daily so it was always refreshing to come back from a day at the beach/pool to a clean room :) (gracias to our maid, Sara!) TV had mostly Spanish channels. You get a small fridge which is replenished with 2 bottles of water daily. Towels are few but can always be requested from guest services. Overall not the most esthetically-pleasing rooms, but we were there to enjoy outside and not stay indoors all day. :)

Weather: It rained almost every day while we were in DR; granted it was August and already hurricane season. But rains are tropical and last for only a couple of minutes. It was always very windy so it didn’t feel so humid, although the wind makes for very choppy waters in the sea (perfect for kite surfing though!) and sand was blowing all over the pool area.

Atmosphere: As we travelled during a fairly low season, we had no troubles with having to reserve chairs anytime during the day. My friend’s towel got stolen though, so that was a bit of a bummer. (Tip: Avoid leaving your towels on chairs on the edges – makes easy access for thieves :( Towels have to be returned by 6PM, otherwise you get charged, I believe $20? You also only get 1 a day – so take care of them! The pools fill with locals from Friday to Sunday, otherwise it is fairly quiet the rest of the week. This resort is very family friendly with lots of activities for kids. There were also a lot of couples/honeymooners staying in the resort while we were there. If you are looking for a party atmosphere, this resort will not be the best for you. We did not encounter many younger travelers, though the majority of the entertainment staff was in their 20/30s so we hung out with them quite a lot. :)

Vendors: There are LOTS of them on the beach. They were not allowed into the pool area so if you want to lounge undisturbed, I suggest you find yourself a chair by the pool instead. One mistake that we made is to buy from one of these vendor guys: we bought some jewelry from one of these vendors for 700 pesos (already haggled from his first offer 1000) which you can buy from Cabarete for 100 pesos. In short: do not buy anything from the vendors! They will rip you off immensely! Do your shopping in Cabarete instead. There are plenty of souvenir shops in the area. Haggling is culturally acceptable in DR.

Beach: Brown sand, no rocks/seaweed, water very choppy, not recommended for novice swimmers. Watching the kite surfers do their thing though is quite amazing!

Food: There is only one buffet, an Italian a la carte that serves as a snack bar as well and a Mexican a la carte. Plenty of choices for food, though they seem to stick with similar ingredients from day to day. You can only eat at the Italian and the Mexican once during your stay (I think twice if you stay for 2 weeks or longer). Overall food is good, can be better, some salty fish dishes but also some healthy options with soups and salads. There is also only one bar. We had no troubles with lining up and the drinks were okay (not much of a drinker so it didn’t really matter). Only one beer (El Presidente) on tap available. Shout out to Rolando, Junior and Freddy for the awesome service at the buffet! :)

Entertainment: I can’t say enough about the staff working here. They are the most hardworking people I know. Most of them are quite new, and it is evident during the shows. However, they also only get little to no sleep daily as they are in charge of all the games and activities around the pool during the day time. I’d like to give a special shout out to the Animation Team for their amazing work: Betty Boop, La Peke, Baby, Auri, Lalo, Sweety, Misael and the rest of the gang. You have become great friends of ours and we will never forget you. <3

Nightlife: After the 2 hr show every 9PM, the Animation Team encourages everyone to head over to the “disco” in the basement. It is stuffy and deserted during the week, but fills a little bit (mostly with locals) during the weekends. Limited music and not the best, but my friend and I still had fun. Onno’s Bar in Cabarete is the place to be on a Friday/Saturday night. It’s pretty small and crowded but the music is super awesome. There is also karaoke Mondays at this place called Voyvoy right beside Onno’s. Worth checking out.

Money: The only ATM nearby is at the gas station across the street from the resort. Most places accept USD and RD pesos. Personally, I think should’ve exchanged all my money in pesos. There is a currency exchange within the resort – do it here as the rates are better than outside.

Excursions: This was the highlight of our trip as the two of us were vacationing more for adventure rather than relaxation. Shoutout to Junior for helping us book excursions, also to Waskar from Ocean World for teaching us Spanish. :) We did the Monkey Jungle zip lining, VIP Paradise Island, horseback riding and snorkeling in Casa Marina. We booked the latter two with the Aqua Dive Center and the former two with the excursion table in the main building.

1) Monkey Jungle & Zip Line Adventures – This is a definite must. All profits from this excursion go to providing medical and dental needs to marginalized Dominican Republic and Haitians. It is a half a day excursion where you spend half of it zip lining and the other half visiting and feeding monkeys. A bit on the pricey side if booked from the resort (approx $90USD), but definitely worth it and it is for a good cause! :)

2) VIP Paradise Island – Full day excursion to the beautiful white sand beaches of Punta Rusia and Paradise Island. Chillin on a yacht, snorkeling, champagne, coconuts galore – totally worth it!

3) Horseback riding – spent an hour horseback riding along the Cabarete beach. Special thanks to Robbie for going out of his way to grab some coconuts for us and let us feed his horses. :)

4) Snorkeling at Casa Marina – breathtaking views of the sea; fed schools of fish – we went to Casa Marina to do this. This was a fairly short trip but also well worth it :) PS: Make sure you bring bread/bananas to feed the fish!

Departure: Again, no concerns, our agent from WestJet vacations gave us a reminder call the day before to remind us of departure time, etc which we truly appreciated.

Overall, it was a fantastic, unforgettable trip. Again, the hotel itself cannot boast the grandiose of a 5 star hotel, but if you would like to immerse yourself in the Dominican culture without leaving the comforts of an AI, this place is worth giving a chance. Sorry about the long novel, but I hope this review somewhat helps! Safe travels! :)

- K & R, Canada

Room Tip: For convenience, rooms on the 3rd floor of the main building are good, but if you are looking for qu...
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  • Stayed August 2013, traveled with friends
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Helpful?
5 Thank emmceekayytee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Tangerine, responded to this review, August 30, 2013
Dear Sir;

Thank you for Thank you for your nice comments regarding your stay in our Viva Wyndham Tangerine. It is a pleasure to know that you had a wonderful time not just in our Hotel but in Cabarete as well, thank you for loving Dominican Republic and for having been part of our beautiful country.

We are glad you had a nice experience. It is good to know that you took advantage of this place and enjoyed the most of everything.

Sincerely,

Hotel Management
Viva Wyndham Tangerine
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Toronto
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 24, 2013

Pluses:
-Cheap, only all-inclusive hotel on the Cabarete Beach. Great location for kitesurfing if that's the purpose of your trip.

- Nice wide beach to walk on

Minuses:
- Food is tasteless, bland, very little variety
- Hotel beach is tiny with LOTS of locals bothering you on your holiday to sell their stuff. There is basically more locals than hotel guests on the beach. They are very persistent and it's hard to get rid of them
- Room - Basic and dark although we were in the Superior Room category.
- Staff are not trained on customer service

I would not recommend this hotel for a pleasant holiday, but if the primary purpose is kitesurfing this place is for you.

  • Stayed July 2013, traveled as a couple
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Helpful?
1 Thank Travelife123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Tangerine, responded to this review, August 27, 2013
Dear Sir,

We are glad you have decided to use this communication tool to share your opinion about our viva Wyndham Tangerine, although we are sorry that your experience was not what you expected.

In regards to the beach vendor, we are deeply sorry to know that they spoiled your stay with us, please be aware that due to your comments and some others our management has met with the local authority and the beach vendor’s president to find out a solution to this problem.
The beach vendors is an association that unfortunately we can’t not ask them out of the beach as this one is public, however , our management is meeting with the local authority to find out the best way to organize this association.

Thank you once again for your comments.

Sincerely,

Hotel Manager
Viva Wyndham Tangerine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cabarete hotels

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 14, 2013

We stayed at Viva Wyndham Tangerine for 5 days. Overall it was just ok. The resort looks nothing like the pictures so dont be fooled. The resort overall has the potential to be better, it is kept clean and the area is beautiful (DR overall). The customer service and the rooms were probably the 2 things that needed the most work. The rooms need major upgrade and some TLC. The customer service was probably the biggest issue. The front desk staff and the staff at the restaurants were sometimes rude and didnt cater to your request. We went a day without wash clothes because the staff never brought them to our room when we asked. Also our room had an awful smell and when we let the front desk know, they showed no concern.

The food is ok as well. There is only one restaurant that is buffet style that is open during minimum hours. The other 2 restaurants required reservations and were basically the food in the buffet just a la carte.

The entertainment was probably the best part. They had a group that performed every night and through out the day had activities. They also were probably the only friendly people at the resort but most of them were young (early 20's).

Overall it was just ok, definitely would not return or suggest this place. I was shocked that they were associated with the name Wyndham based on my previous experience with the chain in the states.

Room Tip: Use another resort if you are looking for a good room.
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  • Stayed August 2013, traveled as a couple
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Helpful?
7 Thank Eduardo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed August 1, 2013

I'm finding it hard to actually review this hotel, because the resort itself is very nice, with beautiful landscaping and lush grounds, clean public facilities, and the majority of the staff (servers, animators, bartenders, maids) were wonderful. But, the front desk staff and the "guest relations" staff either have no idea what "customer service" is, or they don't care, or their hands are tied by poor management policies.

If you just want a summary of the resort, skip to the bottom. If you want to hear about lousy customer service, read on.

The hotel website made it very clear, as did the guest registration paperwork (very fine print, two pages, bring your own magnifying glass), that the hotel was not accountable for any theft from the room, if valuables were not in the in-room safe. The safe had to be rented for $2 US per day. OK no problem.

When checking in, was told that they "didn't deal with safes" on the front desk evening shift, and I was told to come back in the morning after 10 am, to sign up for the safe (checked in around 9:45 pm, plane had arrived around 8:50 pm). I immediately thought, well, then anybody checking in that late may become a target of crime. So that night when I left the room (to go to the bar), I took my carry-on with me, full of the valuables (computer, blackberry, money, passport, etc), as opposed to leaving it in the room. And did the same when going for breakfast the next morning. Not very convenient, for sure.

And, not a very good way to start off the vacation, being concerned that perhaps this "policy" opened the door to theft from the room that first night/first morning, since if that was the "policy", and anybody affiliated with the hotel would know about it.

Next morning, I made up a list of little issues with the room, and went to the front desk to rent the safe. (By the way, no pen or paper in the room, if you want, bring your own).

Issues on my list were:
- access to the safe
- major static on the phone
- hole in the doorframe (1" x 3", allowing bugs galore to enter the room, had to stuff the hole with a sock but still some bugs came through);
- shelf brackets in the shower but the shelf was missing (nowhere to put your soap or shampoo);
- no fridge (website promised fridge in every room);
-and water accumulating all over the floor, between the bathroom and the main part of the room (as others on Trip Advisor had warned... and the room floor was glossy ceramic tile, so water on the floor made it like a skating rink.)

The air conditioning in the room worked very, very well, and since other Trip Advisor reviewers had mentioned broken or intermittent air conditioning in the rooms, I didn't really want to change rooms, as I wanted air conditioning. I hoped that they would be agreeable to fix the issues in the room.

The morning front desk clerk told me "the fridge program is over". I asked what that meant, and he explained that they no longer offered fridges in the rooms. I advised it was on the website, and he just shrugged his shoulders.

I mentioned the water on the floor, and he seemed either puzzled by it, or didn't understand what I was trying to say, but pretended to understand.

I asked for access to the safe, he asked me for $2.00 for each day, I paid, and he gave me a receipt. I asked what was the code for the safe, he replied that the instructions were on the safe in English, and I could just read the instructions and start to use it. I was shocked, because that meant I could have used it the night before ? Clerk said yes, I could have used it last night.

I advised that the night clerk had said they didn't deal with safes on the night shift. He told me I was mistaken, and there was no reason why the night shift desk clerk wouldn't have dealt with the safe, I must be making that up.

By this time there was a line-up of about 6 people behind me, and two of them had overhead and said that they were also there to deal with the safe, since they had checked in last night and been told to come back after 10 to deal with the safe.

The clerk then became agitated and began waving his arms at me. He saw that I had a written list of issues, and he said "I don't have time here to deal with you any more, people are waiting, you need to go to Guest Relations with your list". I asked where that was, and he directed me to "a table near the buffet restaurant with two ladies sitting there, with a big sign saying "Guest Relations", on the wall behind them. He then walked away from me, and shouted "next" to the people in line.

Spent 10 minutes walking all over the inside and outside of the building with the buffet, looking for two ladies at a table, and looking for a big Guest Relations sign on the wall. Couldn't find it. I approached the SunWing Vacations representative (Gabriel, who was just great by the way), who was sitting at a giant curved table next to the photography kiosk, and asked him if he knew where the table with two ladies and the big Guest Relations sign on the wall was.

He laughed, and pointed to his immediate left. Sitting in the corner, was one lady, with a huge sign on the wall behind her which said "Destinations".

I went to her and asked if she was from Guest Relations, she said yes.

I started off with the fridge issue. She told me it wasn't the hotel's fault if they told the website guy to take down the fridge reference and they didn't do it, but she would do her best to see if the hotel happened to have a fridge laying around somewhere, and if so, she would try to have somebody bring it up, but no guarantee.

I then reviewed the list of room issues with her. She offered to change my room, I mentioned that I wanted one that had functional air conditioning if that was the case, since other people on Trip Advisor had mentioned that some rooms had broken or intermittent air conditioning. Well, that set her off for sure !

She immediately became rude and obnoxious, telling me that I shouldn't believe everything I read on Trip Advisor, and that she is the person that replies to the comments on Trip Advisor, and that nobody had complained about air conditioning in a long while. I replied that I spent a great deal of time reading many of the other Trip Advisor comments, and that I had certainly seen a few. She then added that it was at least 5 years since anybody had a bad experience with room air conditioning.

I added that I had seen comments on Trip Advisor about water on the floor of the room whenever the air conditioning was on, and I told her that I had water on the floor, between the bathroom and the main part of the room.

With that, she stood up, and told me she wanted to see my room first-hand. She then walked me to my room, the whole time telling me "you cannot believe Trip Advisor, people come here and post things that are not true, I'm going to go to your room and I won't find any water on the floor, I guarantee it." She also added "this is a resort hotel in the Dominican, it's not the same standards as you people have".

We arrived at my room, and the floor was dry, and she asked me how the floor got dry. I told her that if the water was leaking from the air conditioning, as other Trip Advisor posts had said it was, it probably evaporated, because before I left the room, I turned up the temperature to save energy, and I had left the room over two hours ago (before breakfast, the SunWing orientation, a walk around the resort, the front desk visit, and now meeting with her). So it wouldn't have been unusual for the water to evaporate, if it was from the air conditioning and if it only came out when the air was set Hi.

She became very argumentative, raising her voice, and shouting at me. She told me I was making it up, and that she would slam me on Trip Advisor if I posted negative comments about the hotel.

I then asked if I could please see an on-site manager. She said no. I asked if there was an on-site manager, and she said no. I asked her who was the senior person at the resort, and she said she was.

She told me she would be happy to change my room, but she couldn't guarantee that the air conditioning would work very well, and she didn't think I would like the new room anyways, based on my list of issues (which we had not even fully reviewed).

She asked me what I wanted to do. I replied, at this point, I would like to get a refund, check out and go somewhere else. She told me that if that was what I wanted, I should go see Gabriel from SunWing.

Gabriel told me that unfortunately SunWing had already paid the hotel 100% of its fee, so there was no way for me to get a refund right then and there, but if I checked out I could complain to SunWing in Toronto when I returned and see if I could get any money back, but the hotel would claim that the reservation was not refundable, and he then volunteered to take over all of my issues, and he told me to not talk to the Guest Relations lady any more, and not to talk to the front desk any more, just to deal with him, and he gave me his cell phone number. Very helpful guy !

So I reviewed the list of issues with Gabriel, and he asked me to go to the room and wait there, and he said within an hour, everything would be corrected.

As he was telling me that, the Guest Relations lady who had argued with me came back to her desk, where another lady was now seated. The first lady shouted at the second lady in Spanish, pointing at me. The second lady then approached Gabriel, and shouted at him in Spanish, pointing at me. He told me to go to the room, and he would deal with the hotel.

I did.

Within ten minutes, a maintenance man and a maid came to the room.

The maintenance man advised, in broken English, that alot of the rooms had the issue of water on the floor, he said that it came and went based on the room temperature, the lower the temperature, the more water leaked onto the floor, and if you turned the temperature up, the water stopped. He laid two towels on the floor, and asked if I was ok with the towels being there. I said yes, at least the floor wouldn't be wet and slippery. He told the maid to leave them there.

He then asked me what other issues I had, and I showed him the missing shower shelf, I demonstrated the static on the phone, I showed him the hole in the door frame, and showed him the fridge cupboard, which contained no fridge. He said he would have everything fixed ASAP.

They left, and I returned to Gabriel's desk (SunWing rep). He asked how it went, I told him what the maintenance man had said, and he then turned to the two Guest Relations ladies and told them what he had said (in Spanish) and then they both began to shout and point at me, and again Gabriel told me to just ignore them and not talk to them.

Garbriel also mentioned that he had to leave the site to go to another property, but that if I had any more issues, or if things were not resolved, he would be back in the morning.

Well, long story short(er):

- it took until the middle of day three to get the fridge
- the maids diligently changed the floor towels every day
- the phone, shower shelf, and hole in the door frame never were fixed (I have pictures of the latter two)

I took this vacation to de-stress, and get away from the day-to-day stresses of my work. So dealing with hotel staff who want to shout and argue with the guest is not what I wanted nor needed.

When I returned to the room at around 11 PM on day 3, the fridge was there, along with a platter of sliced fruit, sitting on the desk, obviously the hotel's way of apologizing, and I appreciated that thought. Unfortunately, the fruit had probably been there for hours and hours (had not been to the room that day for about 12 hours). The fruit was totally covered with bugs, as was the desk (the bugs probably smelled the sliced fruit through the hole in the door frame, and had a party before I got back to the room. So, I just took the platter of fruit outside and put it in the maid's room across the hall.

Any other guests going to this hotel, just please don't even bother talking to the front desk other than to check in, and just don't bother dealing with the Guest Relations people, just deal with your tour representative (if you have booked through a tour company).

You're wasting your time and giving yourself un-necessary stress even talking to GR or the front desk. And they don't care. I learned that the hard way.

So, I expect that the GR lady will, as she promised, slam me and this review in her reply below here, just take it with a grain of salt -- of course they don't want people to know how bad their maintenance is, or how rude their front desk and GR staff are, so slam the reviewer....

But other than that....

Buffet food: ok, not wonderful, but ok. Less variation at the buffet restaurant than I have experienced at other all-inclusives.

Grounds: very well kept, expertly manicured property, very clean site

Room furnishings: bed, small desk, TV, clock radio, phone, two end tables, a wardrobe unit with shelves, and a very uncomfortable wooden chair, the kind your grandmother would have at the dining room table. But the room had a balcony with two plastic chairs and a plastic table.

TV: Lots of Spanish channels, plus NBC, CBS, ABC, CNBC, USA Network, TNT. Not that you go to a resort to watch TV, it's nice to have familiar programming if you want to watch TV.

Maids: excellent ! Tipped them every day as I always do when travelling anywhere.

Servers/Bartenders: super-friendly and helpful, fast, and efficient

Drinks: draft beer usually not very cold, due to volume of it being provided. No bottled beer. 8 ounce glasses for all beverages - bring your own large thermal mug if you want a larger drink.

On-site store: A little gift shop with junk food (for sale), ice cold beer (for sale), souvenirs, first aid supplies, etc.

Other on-site services: A walk-in medical clinic (not free), jewelry store, spa, and a pretend gym (not much equipment, and what they had was very old and poorly maintained)

Entertainment: nightly stage show started at 9:45 pm, typical resort entertainment, staff performing and trying to involve guests.

Pools: one main pool with a roped off kiddies area, and a second somewhat hidden pool behind the paid restaurant. Pools closed sharply at 6 pm though, which seemed way too early !

Beach: hotel sits on a public beach, so it's not exclusive use. As other reviewers have said, lots and lots of annoying vendors, who all wore uniforms and had employee numbers, so they are not selling their own home-made trinkets, which might have been interesting to consider buying as souvenirs. But no, the trinkets are all mass-produced, and obvious that the vendors all work for some big company and they probably get paid next to nothing and have to walk the beaches all day. Felt kinda sorry for them to be honest, but still didn't want to be bothered by them.

A-la-Carte Restaurants: Mexican and Italian A-la-Carte restaurants, one visit to one of them was included with the stay. Had to be booked through Guest Relations, so didn't bother, see GR issues above.

Paid restaurant: There was also one restaurant on-site which was not included, you had to pay for any meals there.

Snack Bar: Other than 6 pm to 11 pm, the Italian Restaurant doubled as a Snack Bar. Hot Dogs, hamburgers, pizza, nachos, coke, etc. Was almost always open, even into the wee hours of the morning.

Air Conditioning: the only part of the resort that has air conditioning, is your room, and the retail stores. Everywhere else, no air conditioning.

Security: After dark, security guard at the front entrance carried a gun, during the day they didn't. Two or three guards always on duty patrolling the beach and pool areas.

Free wireless internet: Only worked at the reception area, and very, very poor service. You get logged off automatically every ten minutes, then you have to wait in a queue to get back on. Then it's absolutely terrible service once you get back on. Front desk claims you get kicked off after 30 minutes, but it's really 10 minutes. From the beach, one day I was able to get onto another hotel's free Internet though, and it worked very well....but it was only on the list of available networks for one day.

Paid internet: Excessively overpriced. Looked like it would be available all over the hotel (I noticed probably almost fifty wireless access points while walking around), but a few red flags caused me not to buy it. Very high price, $60 US for two days of usage. Went to Internet office to consider buying it (across from the photo kiosk, near Guest Relations / Destinations), but they would only take cash, no credit cards, and they would not issue a receipt, just a user name and password. Felt a bit shady so didn't subscribe.

Off-site variety store: Esso gas station with variety store and bank machine right across the road (also had very cold beer very cheap). They don't take American money, pulled out some Pesos from the bank machine. Current exchange rate is $100 US = 4000 pesos, which was that machine's rate too.

Cabarete city: If you leave the hotel and turn left, it's a 10 minute walk to downtown Cabarete. Or a $7 US cab ride. Really worth going into the city at least once, it's an opportunity to truly experience the local culture. Found a very nice Irish pub with very affordable cold beer and excellent food (took one night off from the resort food). Also there are a few Internet cafes, ranging from 45 to 60 pesos per hour. And lots and lots of souvenir shops, an ice cream store, little pubs, etc. Also a full-sized Scotiabank branch (a Canadian bank), with bank machines (interestingly, the same exchange rate and service fee as the Esso station).

Kite surfing: Cabarete is the Kite surfing capital of the world, so it's not unusual to look out to the ocean and literally see a hundred kite surfers. Lots of stores downtown renting kite boarding gear, surfboards, etc. And also available for rent at the hotel.

Bugs: after walking through the sand for a few days, had dozens of bug bites all over feet and legs. Got home yesterday, going to head to the doctor to see if I can get something for them, over-the-counter products are not helping, really itchy !

Overall: The hotel itself is nice, it's just the front desk and the guest relations department that I had any issues with. Too bad those two departments ended up causing the resort to be rated as a negative experience.

NOTE: I tried to upload pictures but TA and my browser were not behaving, if TA allows me to edit once posted I will log in from another computer and another browser and post the pictures.

Room Tip: The resort is made up of about 11 villas of 12 to 15 rooms, none of which face the ocean, and two bu...
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  • Stayed July 2013, traveled solo
    • Value
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Helpful?
11 Thank TravellingMe9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamTangerine, General Manager at Viva Wyndham Tangerine, responded to this review, August 13, 2013
Dear Sir,



Thank you for your comments about your recent stay in our Viva Wyndham Tangerine; we are truly sorry if you experienced any inconvenient with our front desk and guest relation staff. Please be aware that your observations are very important to us and they will be considered in order to improve our services and facilities.



We just want to make a quit clarification about the internet service, we do have free WIFI only around the front desk area as for the other such as the room, the mail lobby so and so, we offer WIFI with an additional cost of 25 US for 25 hours or 60 usd for unlimited use for 7 days, we apologize if there was a misunderstanding with this info.



Sincerely,




Hotel Manager
Viva Wyndham Tangerine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 31, 2013

I stayed with a group of 24 people. Varied of all ages. We went on a Monday to Wednesday. The buffet was too small, so there weren't many choices of food. The entertainment was ok. Not amazing. The activities weren't that fun. The resort is very private. Overall it was nice. Would not go back because I like to visit new places every time.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Valeri2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 31, 2013

Firstly, we were four guys aged 24-27. Secondly, we went to Cuba last year and we were expecting the same kind of party; it did not happen. That being said, I had an amazing trip!

Weather: The weather in the DR is amazing. It's humid, but the wind from the ocean is really refreshing. The beach is very nice and quiet with a constant wind that makes you feel like you are not burning up. I very much enjoyed the weather as I hate to sweat.

Food: The food is fantastic. Wide array of options at the buffet. Lots of flavour. Italian a-la-carte restaurant was delicious. The food totally made my trip so much better. It was always awesome going down in the morning for a nice coffee and a wicked omelette that was freshly made for you by one of the staff. Bread galore, lots of salad options, lots of pastas. The buffet always seemed to have a giant turkey or pig or large fish just ready to be cut up and served onto your plate. Snack bar had a wood burning oven that was constantly spitting out the best pizza I've ever had (and I hate pizza). Burgers at the snack bar are great.

Atmosphere: The only thing was that this hotel I find was mostly geared towards families. It was really nice to see the locals flock to the hotel on the weekend, but it did make for lots of kids splashing around in the pool. We found a quieter pool on the other side of the resort that was beautiful and more peaceful. Hotel is very clean. I did not find it too outdated to be honest. For the amount of traffic that passes through the resort on a daily basis, it is very well kept.

Staff: The staff is wonderful. I have never had better service. They are always greeting you, asking you how you are doing, asking if they could help you, and they don't even expect a tip. We tipped here and there to the staff members we really liked, but the ones we didn't tip were still just as nice. They always offer to help you carry things (we would order 8-10 beers at a time and there was always a server that popped up and offered to carry the beers on his tray). Reception desk is great, always helping you out. There was a little wait sometimes if a bus full of people showed up at the hotel to check-in but that's nothing unusual. There is only so much one person can do. We asked to change one of our rooms because the two guys wanted separate beds, and it was done for us the following day, with a bell boy ready to take our luggage from one room to the next.

Entertainment: Amazing entertainers. There are so free-spirited and extremely friendly. Shoutout to LA PEKE! TE AMO LA PEKE! Such awesome people that I really enjoyed seeing around the hotel and having coffee with and just hanging out with them.

I recommend this resort to any family with kids because it is really kid-friendly and lots of activities for them to do. You won't be disappointed--unless you are the type that thinks you are above all and need to be served and paid attention to 24/7. You are on vacation...free your mind a little bit, relax, enjoy yourself, take in the beautiful country, don't be so uptight, and you will have an amazing time. After all, you are a visitor in THEIR country! Be a little respectful and just accept that things are going to be different than in your home country!

The only thing I did not like, and the reason I may never visit the Dominican Republic again is the street/beach vendors. Day to day, we were harassed by 10-15 people, asking if they could braid by friends long hair, asking to buy jewellery, selling coconuts. Like I understand they need to make money as well, but I don't appreciate being woken up from my nap on the beach when I have a towel over my head. I clearly did not want to be disturbed. Going across the street to the gas station was a nightmare. I was asked on a daily basis if I wanted to buy any drugs, or cigars, and "no" just did not seem to mean no..

Overall, I had a very relaxing trip. I will definitely speak highly of this resort for those who are looking for a relaxing and easy going vacation. For those partiers, like our group, who wanted to club and drink lots, meet people your own age, hangout with other partiers, I would not recommend this resort as it is very family-oriented.

Hope this long review helps!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank G_K_212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Viva Wyndham Tangerine

Property: Viva Wyndham Tangerine
Address: Carretera Sosua-Cabarete, Cabarete 00000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Puerto Plata Province > Cabarete
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cabarete
#3 Top resorts Hotel in Cabarete
#5 On the Beach Hotel in Cabarete
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Viva Wyndham Tangerine 3.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Viva Wyndham Tangerine Hotel Cabarete
Wyndham Hotel Cabarete
Wyndham Cabarete
Cabarete Wyndham

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