Im not even sure where to start with this review of this AWFUL hotel....Lets start at the beginning....We arrived on October 12, 2012 at about 3:30pm, we were instantly greeted by one of the sales people for the time share property, at the time I didnt know that he was a salesperson, I just thought he was some one who was going to show us around the property....not so much. Well he showed us to our AWFUL, DISGUSTING ROOM, room 2607, when we walked in I was ready to turn around and walk back out. The room was falling apart, plaster was missing on patches of the wall, the tv didnt work even after fiddling with it, the comforter on the bed was torn, the sheets were a dingy white and the pillows smelled awful, the bathroom was gross too, fixtures were missing on the wall, the sink was small and there was no place to place your personal items and the shower was about 2 feet by two feet with sliding doors but one sliding door was missing and this gross shower curtain was hanging there.....when we opened the door to see our view which should have been an ocean view all we saw was the kids club house and the stage area where they perform their awful shows at night which are so loud its impossible to sleep. So we went back to the front desk and asked for another room, since we didnt get what we paid for and the reservation person was so RUDE, she told us they had no other rooms available so we would have to deal with it and then check back in the morning and they might possibly be able to move us....needless to say I was a bit pissed off, I have never in my life been told I wouldnt be moved because of problems with a room and my husband and I travel A LOT! We also had ants, they were EVERYWHERE in the room, it was nasty. Also be warned that you have to PAY to use the safe, this is something I have never heard of in all the traveling I have done, it is usually always safe. We heard of many, many people getting things stolen out of their room by the housekeeping staff, things ranging from clothes to credit cards and passports. BE WARNED!!! The hotel staff is very non-responsive to these issues and really could care less when things go missing.
They finally did move us the next day at around 2, to room 3117, which is located in the building that houses the buffet restaurant and the bar. It wasnt much better then the first room but we did have a nice view of the ocean. The air conditioning was leaking everywhere, we had to put down towels so that we didnt slip and fall! We called about this a couple times but no one ever came to fix it or even look at it. We had no hot water the whole visit which was just annoying!
Now lets move onto the pool, we changed into our bathing suits and headed to the pool, it was a mistake, it was caked with sand from the beach and so dirty, there was stuff (not sure what) floating all over the pool. So we headed to the beach, the sand was so hot but nothing we havent encountered before, the ocean was the saving grace of this hotel. The water was warm, a bit rough but nice and refreshing, we spent most of our time in the ocean swimming.
The food was absolutely the most disgusting part of this resort. The drinks were weak, I have never even heard of the liqours they were using, I also believe that they were watering down the alcohol. They also only had one type of beer, presidente, its pretty comparable to coors light, once again YUCK! The first night we ate at the mexican restaurant, it wasnt good and the mango margarita they give you was awful. Then we tried out the italian restaurant, it wasnt good either, my husband had a beef filet dish and it looked like lunch meat of unknown origin and the tiramisu was absolutely the worst I have ever eaten. The buffet restaurant was horrible, most of the items were unidentifiable and or inedible. The flies that covered almost every dish was absolutely disgusting!! I basically lived off lettuce, tomatoes and cut up avocado for the 5 days we were there. Plus the smell that comes from the restaurant is awful, it made me gag so many times over our stay and it is a smell I never want to smell again!!
There was no place at this hotel that was non-smoking, which was nasty, I used to smoke but this was insane, it was everywhere and people were chain smoking, the most popular place to sit and smoke was in the area surrounding the bar, every time you walked up to the bar you were walking into a wall of second hand smoke. Too much for me!
Needless to say, we will never be visiting this resort again, I couldnt wait to get on the plane and leave the Dominican Republic, there are so many choices when it comes to traveling now a days that its not necessary to be treated the way we were at this resort and no excuse for the lack of up keep this hotel demonstrates. I would NOT recommend this hotel to my worse enemy!! STAY AWAY, SAVE YOUR MONEY AND GO ELSEWHERE!!!! This hotel in my opinion was worse then a motel 8!
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- Also Known As:
- Viva Wyndham Tangerine Hotel Cabarete
- Wyndham Hotel Cabarete
- Wyndham Cabarete
- Cabarete Wyndham