I have stayed in this hotel on many occasions, so I was excited about returning for an extended stay over the holidays. I couldn't wait to see the renovations! And I was not at all disappointed. I am shocked to read the bad reviews on here, because that was not at all, nor has it ever been my experience.
Over all, the renovations have been terrific! The new a la carte restaurant was not yet opened while I was there, but it was looking good, and I can't wait to dine overlooking the pool on my next trip! They got rid of the disco in order to accommodate this new resto, but the nightlife continues...just in the sportsbar, and it was lovely. My room was located very close to the sports bar and I was never kept up with noise - except on one occasion. There was a group of early 20 somethings at the hotel for one week. They were loud and bossy and really did take over whatever part of the hotel they were in...and they kept me awake a couple of nights. But the sports bar shuts down at 1am...we're on holiday, that doesn't seem intolerable to me! And the hotel can't help it if the guests are crazy! Security did step in on a couple of occasions when it got out of hand, and I commend them for it!
What I loved most were the additions to the first pool...they added sun beds and billowy curtains hanging from trellises. It was gorgeous and adds a beauty to the place that I didn't even realize was lacking.
The grounds were in tip top shape as always, and everything (I mean EVERYTHING) was sparklingly clean. There were always people cleaning...the pools, the decks, the rooms, the lobby, everything!
The food was better than ever before!! There is always a salad bar, with a wide variety of vegetables, fruits and cheese. Then there is the main section, which always had a few varieties of meat, a few varieties of hot vegetables and the potatoe/rice/french fry section. One night a week would be Mexican night (but not everything was Mexican so those that don't enjoy that, could still have a variety of options), one night was Italian, one night Dominican, etc. The dessert section always had at least a half a dozen choices. Plus there was what we called the 'right here, right now' section. Here, you could find sometimes pasta that was made to your liking, sometimes it was roast pork, sliced in front of you, sometimes something else. Always a special addition to whatever was in the buffet section. Additionally there was always hot soup, 2 kinds, simmering and a whole selection of breads. I was there for a month and did not get bored and did not ever (not even once) have a bad experience with the food. Quite the opposite, it was lovely!
The hospitality of the individuals that work at this hotel is second to none. Even with a packed house, the wait staff would bring us our drinks, knowing exactly what we were drinking without us having to ask. If you wanted something different, they rushed to ensure you got what you wanted, and still made sure to top up drinks! The housekeeping staff is included...they are very thorough, and so genuinely wonderful! Ours even gave us a Christmas present of chocolates!
The entertainment continues to be second to none at this hotel. The nightly shows are put together so very well! Sometimes it's comedy, sometimes it's audience participation, and sometimes it's so mind-blowingly beautiful (you absolutely can't miss the Africa show or the Water Light show) that you just sit there in awe of the talent of Joan and his staff. The daytime activities are varied, and tailored to the guests...sometimes mini golf, sometimes volleyball on the beach, sometimes connect four in the restaurant! Does the staff run around asking everyone if they want to participate? Absolutely! Sometimes people wouldn't go join something, but if they're asked, they would enjoy themselves. They're not at all pests about it...they just want to make sure that everyone who wants to participate, has the opportunity to do so! And you know what? Everyone who does participate, always has a great time! The only thing I can say about the entertainment staff is that they seem to be overworked...in the past there were more people on staff, and I'm sure adding some more now would only make things greater!
The rooms are being renovated. I was in an unrenovated block of rooms, and even still, I had no complaints. My air conditioning worked. My tv worked. My bathroom was fine (by the way, it's a country wide thing to throw toilet paper into the trash can, not a hotel issue...you are in a 3rd world country people) and everything functioned exactly as it should have. I'm so shocked at the complaints on here...I had not one issue.
We think this hotel is an absolute gem and will continue to return here, as we have for years, because it is like our own little secret piece of paradise. I won't say "don't listen" to people on here who have had difficult experiences...but I will say that perhaps you should listen to those of us who keep coming back again and again. We're the ones who know the ins and outs, and we're the ones who wouldn't be going back if any of the issues presented on here were a reality. So enjoy your trip and be sure to say hello from us!
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- Also Known As:
- Celuisma Paraiso Tropical
- Paraiso Tropical Cabarete