I booked a birthday weekend away for my daughter and her friends. When they arrived they were checked in only to find a couple having full on sex in the pool, this went on for hours. My daughter was then called to reception to be told Sunwing had contacted them to inform them not to let them in as the payment had not gone through. I reconfirmed with my daughter the booking confirmation receipts from sun wing and verified with my bank the funds had been withdrawn from my credit card. In the midst of all of this as there were few guests at the resort, service was appalling, only food available at certain times, no shuttle to Cabaret as it had broken down and the list goes on, no phones in room, mini bar not stocked, their idea of juice is sugar and water.....and the couple is still having sex in the pool (other pool is too dirty to swim in). They (my daughter and friends) had had enough and wanted to leave but were told they could not without a credit card payment WTBleep!!!!!! This has already been paid for! Sunwing could not be contacted, I sent emails to them, and they have no emergency number. When I asked resort for fax and email address to get them my credit card so my daughter and friends could leave this awful resort, they said they had no fax or email but gave me a local workers hotmail address to kindly send my credit card details to...!!!! I finally sent a long email to my daughter to pass on to the resort again with copies of sunwing confirmations that this had been booked and paid and they insisted on still charging my card so everyone could leave without calling in the local police. A nightmare, a fun planned birthday weekend has turned into a disaster, I have been charged twice now and have no contact with sunwing until tomorrow. This is disgusting, I would not recommend this resort, yes it is a lower budget one but still has guarantees as per the sunwing site and nobody deserves this sort of treatment. Recommendation: stay away.
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- Also Known As:
- Celuisma Paraiso Tropical
- Paraiso Tropical Cabarete