Me and my sister booked a jeep safari tour with this Company on our stay in Cabarete. We told them that we wanted to go to the 27 waterfalls. They told us that they had a jeep safari to go 7 of the waterfalls and we decided to book that one. We booked for Tuesday, but it got cancelled because the group we be going with had got sick. They told us that we could take the same tour on Friday instead. Then we got another call from them that we would go on Wednesday instead of Friday. On Wednesday we leaved our voucher and left with the jeep. At around 11 o´clock I asked them what time we would get to the Waterfalls? Then one our guides, Ramon, tells us that we must have booked the wrong tour because this was another one. When I explained that we couldn’t booked the wrong safari he just said ”Just enjoy the tour and we would figure something out”. When we got back at our hotel we spoke with the girl that is responsible for the tours and she promise us to talk with Freddy tours and explain that she/we hadn’t booked the wrong tour. The next day all we got was a note from the girl at our hotel that said that the guide had asked us if we wanted to go on with the tour or return. And because we had chosen to go he couldn’t do anything except giving us a discount on 5 usd per person for a new jeepsafari. The guide did not ask us if we wanted to go home or stay!!! We confronted Ramon/guide at their office and he just pretended like he did not know what we where talking about! The worst tour ever!!!! We paid for a tour that we never would have chosen and Freddy tours did nothing to correct their misstake! So if you don’t want to go on the tour you booked, Freddy tours is the right please to go!!
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