Let me start by saying that the Hotel Villa Taina is a clean, nice hotel and perfect for individuals,couples and families who want to stay in the heart of Cabarete. However, we stumbled upon this hotel when needing to spend a night on a layover there on our way to Santiago, D.R. I walked into the hotel and asked the front desk clerk, Alexa, how much it would cost for a room for the night. I explained it was 4 of us-my husband, myself and our two daughters. She then said that it would cost $129 for the night which included breakfast. I then went outside to tell my husband, and we started unloading all of our luggage and coming in. When I started filling out the paperwork and handing over my credit card, she asks me how old our daughters were. I said their proper ages, 10 and 14. She then says that the price will go up to $169 since our older daughter is considered an adult. I then ask her why she did not ask me this before and give me that price from the get-go. She then says that I had said I had two girls, and I quote her, "and from what it looks like to me, your daughter is a young lady." I then asked her if she is insinuating that I was trying to deceive her about my daughters age, and she tries to worm out of it. I was livid! I have no reason to lie about my girls' ages, and I was completely offended that she thought that. I told her that as a representative of the hotel, it was HER duty to ask me the proper questions and give me the proper rate upfront and NOT after I had filled out the paperwork and gotten our luggage into the lobby. I felt deceived. She neither apologized nor made any exceptions. She simply didn't care. Since we had no other choice but to stay there since other hotels we had stopped by were full, I had to suck it up, but I was not happy and told her so. She even had the nerve to ask my husband why I was mad! Bottom line is that I wouldn't have been so upset if she had apologized and taken responsibility for her mistake. She simply didn't care and knew we had nowhere else to go. This is NOT good customer service. We then went up to our room where the TV did not work and the toilet was broken. We also had to walk up 4 stories to our room (luckily the bellman brought up all of our luggage), which I don't mind, but keep in mind if you have anyone with a disability or problem walking up stairs. There is no elevator in this hotel. The good news is that it was definitely clean, and despite facing the busy street, it was quiet. The breakfast buffet was also delicious, with eggs and crepes being freshly made to order, overlooking the beach.
We have been to many a hotel that was much better than this and did not have to pay $169/night. It was a total rip-off. I would not return to this hotel personally, obviously because I had a negative experience, but I would not count it out based on this if I were you.
I did complain to the front desk manager about her, and she agreed with me and was apologetic, so I appreciated it. The manager was very friendly and helpful, as we had some car issues and she had them resolved quickly and despite not being able to extend our check-out, held our luggage all day. I must say that I then had to deal with the front desk lady, Alexa, once again when one of our pieces of luggage did not make it into our car. She was courteous enough to hold onto it and have our driver pick it up. I like to give people the benefit of the doubt, but if you work in the hospitality industry, the customer is always right and you should want to make them happy or they will get a review like this, which was fittingly deserved.
- Official Description (provided by the hotel):
- Nestled in the very heart of Cabarete, an intimate tourist destination and windsurfers paradise, you find the OCEAN FRONT Hotel Villa Taina, an exclusive, modern hotel right on the golden beach of Cabarete Bay, which is the site of world famous windsurfing tournaments and the hip kitesurfing. ... more less
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- Also Known As:
- Taina Hotel Cabarete